At a Glance
- Tasks: Create engaging documentation and manage a centralised knowledge portal for our innovative tech.
- Company: Join Payter, a leader in contactless payment technology with a dynamic culture.
- Benefits: Enjoy competitive salary, remote work, well-being days, and a strong pension plan.
- Other info: Fast-paced environment with opportunities for growth in an international scale-up.
- Why this job: Be the voice of our tech, translating complex ideas into clear content that empowers users.
- Qualifications: Proven technical writing experience and ability to collaborate with developers.
The predicted salary is between 40000 - 50000 € per year.
We are growing rapidly and constantly launching new innovations. To support this momentum, we need a Technical Writer to bring structure to our technical landscape and build a world-class documentation portal. This isn’t just about writing manuals. You will be the architect of our knowledge and how we share that clearly with our customers and partners, diving deep into our ecosystem. Everything from detailed API guides to release notes, best practice recommendations, diagrams and flows, training manuals, user guides and more. We are looking for a truly technical writer who enjoys partnering with developers to master our under the hood mechanics. You will be the translator who tests our tech firsthand and turns complex data into clear, engaging content that empowers our customers.
Responsibilities
- Plan, build, and manage a centralised documentation portal, ensuring a seamless self-service experience for our customers.
- Define and document technical standards, style guides, and templates to ensure all customer-facing content is consistent, professional, and scalable.
- Audit and curate the existing backlog of technical information, transforming scattered data into a structured and easy-to-navigate knowledge base.
- Get hands-on with Payter hardware, software and service interfaces to verify features and ensure all guides are accurate and practical for real-world use.
- Act as the primary communication bridge between the Development and Product teams and our customers, translating technical complexity into clear, user-centric content.
- Work within the Product team to proactively identify documentation gaps and ensure all new hardware and software releases are supported with high quality release notes and supporting documentation.
About Payter
At Payter, we are innovators, pioneers, and leaders in the dynamic realm of contactless and cashless payment technology in a wide range of markets such as Electrical Vehicle Charging, Transportation, Retail, Hospitality, Vending, Charity, Parking, and beyond. The adaptable Payter platform accommodates a diverse range of payment technologies (NFC, EMV, ApplePay, GooglePay, etc.), international banking processes, closed-loop payment and loyalty schemes and telemetry. Through continuous innovation and in-house development, we redefine how vendors connect with their customers, empowering them to boost revenue, enhance user experiences, and access real-time sales and performance data. We support a broad range of technologies, from Contact & Contactless EMV, Mifare, WiFi, 5G, Bluetooth, Touch Screens and more. Our state of the art products have an extremely long service life, are of high quality, compliant with multiple international standards, boast great design, are user-friendly for all, multifunctional, and easy to integrate.
Job requirements
- You have a proven track record in technical writing, with experience building or significantly restructuring documentation portals. If you’ve used Docusaurus and Markdown, that’s a huge plus (though we’re open to consider other options).
- You possess a strong ability to partner with developers.
- You have experience documenting complex software, and you are excited by the prospect of getting hands-on with physical hardware.
- You are a self-starter who can take a backlog and turn it into a structured, professional, and scalable knowledge base.
- You are a native-level English speaker (UK-based preferred) with a customer-first mindset, you write for the person using the product, not just for the archive.
- Experience turning complex concepts into visual representations to complement the written word is a key advantage.
- You are comfortable working in a fast-paced environment where priorities can and will shift.
What do we have to offer?
- Competitive salary and a discretionary bonus based on company performance.
- 25 days of annual leave plus UK bank holidays.
- Dedicated monthly “well-being days” to support mental health and work-life balance.
- Attractive company pension plan.
- Fully remote working environment with a focus on flexibility.
- Opportunities for high-impact growth within an international scale-up in the payments industry.
- Occasional travel for team collaboration (valid passport required).
Technical Writer in Kent employer: PAYTER
At Payter, we pride ourselves on being at the forefront of innovation in contactless payment technology, offering a dynamic and supportive work environment for our employees. As a Technical Writer, you will enjoy a fully remote working setup, competitive salary, and generous leave policies, all while contributing to a culture that values mental well-being and professional growth. Join us to be part of a rapidly expanding international scale-up where your expertise will directly impact our mission to enhance user experiences and drive revenue for our clients.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Writer in Kent
✨Tip Number 1
Get to know the company inside out! Dive into Payter's products and services, and understand their tech landscape. This will help you tailor your conversations and show that you're genuinely interested in what they do.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for hands-on assessments! Since the role involves getting familiar with hardware and software, be ready to demonstrate your technical skills. Practice explaining complex concepts in simple terms – it’s all about clear communication!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Payter team and contributing to our innovative journey.
We think you need these skills to ace Technical Writer in Kent
Some tips for your application 🫡
Show Your Technical Skills:Make sure to highlight your technical writing experience and any tools you've used, like Docusaurus or Markdown. We want to see how you can bring structure to our documentation portal!
Be Customer-Centric:Remember, you're writing for the end user! Use clear, engaging language that makes complex concepts easy to understand. Show us how you can translate tech jargon into user-friendly content.
Demonstrate Collaboration:We love a team player! Share examples of how you've partnered with developers or other teams in the past. This role is all about bridging the gap between tech and users, so let us know how you can do that.
Apply Through Our Website:Don't forget to submit your application through our website! It's the best way for us to keep track of your application and ensure it gets the attention it deserves.
How to prepare for a job interview at PAYTER
✨Know Your Tech Inside Out
As a Technical Writer, you’ll need to dive deep into the tech. Familiarise yourself with the company’s products and services, especially the hardware and software you'll be documenting. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Showcase Your Documentation Skills
Prepare samples of your previous work that highlight your ability to create clear, engaging documentation. If you've used tools like Docusaurus or Markdown, bring examples that demonstrate your proficiency. This will give the interviewers a tangible sense of your capabilities.
✨Communicate Like a Pro
Since you’ll be acting as a bridge between developers and customers, practice explaining complex concepts in simple terms. During the interview, try to articulate how you would approach translating technical jargon into user-friendly content. This will showcase your communication skills and customer-first mindset.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's documentation processes, team dynamics, and future projects. This shows that you’re not just interested in the job, but also in how you can contribute to the team’s success. It’s a great way to demonstrate your proactive attitude!
