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For Companies At a Glance
- Tasks: Become a tech expert, guiding clients through seamless payment solutions from concept to reality.
- Company: Join Payter, a leader in innovative cashless payment technology across diverse markets.
- Benefits: Enjoy competitive salary, 25 days leave, well-being days, and a fully remote work setup.
- Other info: Opportunities for international growth and occasional team travel.
- Why this job: Make a real impact in the payments industry while growing your skills in a dynamic environment.
- Qualifications: 2+ years in integration support, knowledge of APIs, and a customer-first mindset.
The predicted salary is between 40000 - 50000 ÂŁ per year.
As an Integration Support Engineer at Payter, you are the technical expert ensuring a seamless Pre-sale to Production journey for our global customer base. You serve as a critical bridge within the Product function, providing the specialized developer support and guidance necessary to bring cutting-edge payment solutions from concept to reality. You offer expert advice and product training, acting as the primary technical point of contact during the deployment and go-live phases. As a deep-level specialist in the Payter platform, you provide best-practice implementation advice and collaborate with the support team to resolve complex or unique technical escalations. Your role is essential in translating Payter’s technology into functional, high-performing solutions for our partners.
Responsibilities
- Become a subject matter expert on Payter hardware and software, including cloud APIs, TCP/IP Socket connectivity, and physical installation options.
- Manage integration support tickets efficiently, providing detailed technical solutions via email, video calls, or chat.
- Guide new customers through introductory consultations and best-practice implementation workshops.
- Collaborate with clients during the development and testing phases to ensure successful certification before production deployment.
- Document all technical interactions accurately to ensure seamless team collaboration and follow-up.
- Identify and share opportunities for product and process improvements based on customer feedback to enhance the overall user experience.
- Provide technical expertise to Implementation Consultants and Project Managers on large-scale, complex projects.
About Payter
At Payter, we are innovators, pioneers, and leaders in the dynamic realm of contactless and cashless payment technology in a wide range of markets such as Electrical Vehicle Charging, Transportation, Retail, Hospitality, Vending, Charity, Parking, and beyond. The adaptable Payter platform accommodates a diverse range of payment technologies (NFC, EMV, ApplePay, GooglePay, etc.), international banking processes, closed-loop payment and loyalty schemes and telemetry. Through continuous innovation and in-house development, we redefine how vendors connect with their customers, empowering them to boost revenue, enhance user experiences, and access real-time sales and performance data. We support a broad range of technologies, from Contact & Contactless EMV, Mifare, WiFi, 5G, Bluetooth, Touch Screens and more. Our state-of-the-art products have an extremely long service life, are of high quality, compliant with multiple international standards, boast great design, are user-friendly for all, multifunctional, and easy to integrate.
Qualifications
- You bring at least 2 years of experience in a similar integration role or 3–4 years in a multi-product technical support function.
- You possess a working knowledge of HTTP, JSON/XML Restful APIs, and TCP/IP Sockets.
- You are proficient with Postman and Swagger, and any software development experience is a major plus.
- You ideally have familiarity with industry protocols like OCPP/OCPI, MDB, or Executive.
- You have a diverse background across technical support, testing, documentation, and training.
- You have proven problem-solving skills and a self-directed drive to learn how new technologies work.
- You are socially adept with professional English fluency and a genuine customer-first mindset.
If you do not meet all the requirements but are convinced that you have the qualities for this position, we would like to ask you to still apply. We are open to being convinced.
What do we have to offer?
- Competitive salary and a discretionary bonus based on company performance.
- 25 days of annual leave plus UK bank holidays.
- Dedicated monthly “well-being days” to support mental health and work-life balance.
- Attractive company pension plan.
- Fully remote working environment with a focus on flexibility.
- Opportunities for high-impact growth within an international scale-up in the payments industry.
- Occasional travel for team collaboration (valid passport required).
Integration Support Engineer employer: Payter B.V.
Contact Detail:
Payter B.V. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Integration Support Engineer
✨Tip Number 1
Get to know the company inside out! Research Payter's products and services, especially their payment solutions. This will help you speak confidently about how your skills can contribute to their mission during interviews.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for technical questions! Brush up on your knowledge of APIs, TCP/IP, and any relevant protocols. Being able to demonstrate your expertise in these areas will set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Payter team.
We think you need these skills to ace Integration Support Engineer
Some tips for your application 🫡
Show Your Technical Skills: Make sure to highlight your technical expertise in your application. We want to see your experience with APIs, TCP/IP, and any relevant software tools like Postman or Swagger. This is your chance to shine as the tech whiz we’re looking for!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect how your skills and experiences align with the Integration Support Engineer role. We love seeing candidates who take the extra step to connect their background with what we do at Payter.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of your qualifications and experiences. Remember, clarity is key in technical roles!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Payter!
How to prepare for a job interview at Payter B.V.
✨Know Your Tech Inside Out
As an Integration Support Engineer, you'll need to be a whiz with Payter's hardware and software. Brush up on your knowledge of cloud APIs, TCP/IP Socket connectivity, and the various payment technologies we support. Being able to discuss these confidently will show that you're ready to hit the ground running.
✨Prepare for Real-World Scenarios
Expect to tackle some technical scenarios during your interview. Think about past experiences where you've resolved complex issues or provided training. Be ready to share specific examples that highlight your problem-solving skills and how you’ve guided customers through technical challenges.
✨Show Off Your Communication Skills
Since you'll be the primary technical point of contact, it's crucial to demonstrate your ability to communicate complex ideas clearly. Practice explaining technical concepts in simple terms, as if you were talking to a customer. This will showcase your customer-first mindset and social adeptness.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions about Payter’s products, team dynamics, and future projects. This not only shows your genuine interest but also helps you gauge if this is the right fit for you. Plus, it gives you a chance to demonstrate your knowledge about the industry.