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For Companies At a Glance
- Tasks: Engage with customers, providing solutions and maintaining relationships through calls and emails.
- Company: Dynamic company in Altrincham focused on enhancing customer experiences.
- Benefits: Competitive salary with commission, Monday to Friday hours, and a supportive work environment.
- Other info: Opportunity for growth in a vibrant and energetic workplace.
- Why this job: Join a team where your communication skills can shine and make a real difference.
- Qualifications: GCSEs in Maths and English, plus experience in fast-paced settings.
The predicted salary is between 32000 - 32000 £ per year.
We currently have an open role for a Contractor Experience Senior to join our team in Altrincham. The salary for this role is £32,000 plus commission. OTE is £65,000. Hours of work are Monday to Friday, 09:00 to 18:00.
The Role:
- Calling and speaking to current customers
- Liaising with customers by phone and email
- Recognising if they may benefit from our optional extras
- Working to a one call resolution approach
- Maintaining and updating information
The Ideal Candidate:
- Organised, with attention to detail and excellent time management skills
- Confident communicator
- Ability to build good rapport
- Ability to think on their feet
- A strong work ethic and a positive attitude
Role Requirements:
- Minimum grade C in Maths and English GCSE (or equivalent)
- Experience of working in a fast-paced environment
- Experience working towards KPIs
- Basic Word, Outlook and Excel skills
Customer Experience Consultant in Altrincham employer: Paystream
Contact Detail:
Paystream Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Consultant in Altrincham
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your conversations. When you chat with them, drop in some knowledge about their recent projects or achievements to show you're genuinely interested.
✨Tip Number 2
Practice your pitch! Before any calls or interviews, rehearse how you'll introduce yourself and what makes you a great fit for the Customer Experience Consultant role. Keep it concise but impactful – you want to grab their attention!
✨Tip Number 3
Follow up after your chats! A quick thank-you email can go a long way. It shows your enthusiasm and keeps you fresh in their minds. Plus, it’s a chance to reiterate why you’re the perfect match for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Experience Consultant in Altrincham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Experience Consultant role. Highlight relevant experience and skills that match what we're looking for, like your ability to communicate effectively and manage time well.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer experience and how your background makes you a great fit for our team. Keep it engaging and personal!
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use specific examples to demonstrate how you've excelled in previous roles, especially in fast-paced environments or when working towards KPIs.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Paystream
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Experience Consultant role. Familiarise yourself with the responsibilities, such as liaising with customers and maintaining information. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
As a Customer Experience Consultant, strong communication is key. Practice articulating your thoughts clearly and confidently. You might even want to prepare examples of how you've successfully built rapport with customers in the past. This will highlight your ability to connect with clients effectively.
✨Demonstrate Your Organisational Skills
Since the ideal candidate needs to be organised with excellent time management, come prepared with examples of how you've managed multiple tasks or projects. Discuss any tools or methods you use to stay organised, as this will show that you can handle the fast-paced environment they’re looking for.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during your interview. Think about situations where you had to think on your feet or resolve customer issues quickly. Practising these scenarios will help you respond confidently and showcase your problem-solving skills, which are crucial for this role.