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For Companies At a Glance
- Tasks: Drive client success and satisfaction in cross-border payments.
- Company: Rapidly expanding fintech company with a focus on innovation.
- Benefits: Competitive salary, flexible work arrangements, and continuous learning opportunities.
- Why this job: Make a global impact while accelerating your career in a dynamic environment.
- Qualifications: 5+ years in Account Management with a strong understanding of financial services.
- Other info: Collaborate globally and thrive in a principle-driven culture.
The predicted salary is between 36000 - 60000 £ per year.
Paysend, a rapidly expanding fintech company specialising in cross-border payments, is seeking a dynamic and resourceful Senior Account Manager. This pivotal role is essential for driving client success and satisfaction, utilising your expertise in payment processing and a profound understanding of industry challenges. As a Senior Account Manager, you will be dedicated to creating exceptional client experiences throughout their journey with Paysend. Your innovative mindset will help unlock opportunities, delivering world-class service to our institutional clients.
Responsibilities
- Lead initiatives to enhance customer growth and contribute to overall business goals and account-specific growth objectives.
- Foster a culture of innovation by continuously improving products, processes, and systems while deeply understanding customer needs related to our products.
- Develop strategic and collaborative relationships with clients to support growth and increase long-term engagement.
- Collaborate closely with sales, client success and delivery teams to facilitate smooth customer launches and ramping.
- Monitor service performance, promptly addressing and managing customer escalations.
- Engage with senior leaders at both prospective and existing clients to cultivate strong relationships with key stakeholders.
- Provide effective reporting and data analysis to cross-functional teams and leadership, ensuring a clear assessment of client health and performance.
- Act as the voice of the customer to influence internal stakeholders, promoting a customer-centric culture within the organization.
- Work with cross-functional leaders to align strategy and execution across all departments.
What You’ll Need To Be Successful In This Role
- 5+ years of experience in Business Development, Account Management, or Customer Success, with a focus on cross-selling and upselling.
- Comprehensive understanding of the financial, banking, payments, or financial services sectors.
- Familiarity with CRM systems, ideally Hubspot, or sales enablement tools.
- Proven ability to navigate dynamic environments with ambiguous structures and processes.
- Thrives in a fast-paced, constantly evolving business setting, bringing an enthusiastic and engaged mindset.
- Experience working with global clients.
- Proficiency in English is essential; multilingual candidates are preferred.
- Familiarity with using AI to enhance account management processes is a plus.
Why Join Paysend?
- Make a Global Impact: Directly impact millions of users worldwide.
- Accelerate Your Career: Benefit from internal mobility, mentoring programs, and continuous learning opportunities.
- Thrive in a Connected, Global Organization: Collaborate with colleagues across our international hubs and more.
- Embrace a Principle-Driven & Focused Culture: Work in an organization guided by strong principles and values that actually help you achieve more than you thought possible.
- Enjoy Competitive Compensation and Benefits: Receive a competitive salary, benefits, and flexible work arrangements.
Senior Account Manager employer: Paysend
Contact Detail:
Paysend Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Account Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the fintech space. Attend industry events, join relevant online forums, and don’t be shy about reaching out to potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Showcase your expertise! When you get the chance to chat with hiring managers or recruiters, make sure to highlight your experience in account management and your understanding of payment processing. Share specific examples of how you've driven client success in the past.
✨Tip Number 3
Be proactive! If you see a role that excites you, don’t wait for the perfect moment. Apply through our website and follow up with a friendly email expressing your enthusiasm. It shows initiative and can set you apart from other candidates.
✨Tip Number 4
Prepare for interviews by researching Paysend and its culture. Understand our values and think about how your skills align with our mission. This will help you articulate why you're the perfect fit for the Senior Account Manager role and how you can contribute to our growth.
We think you need these skills to ace Senior Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Account Manager role. Highlight your experience in business development and account management, especially in the fintech or payments sector. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about client success and how you can contribute to our innovative culture at Paysend. Be genuine and let your personality come through!
Showcase Your Achievements: When detailing your experience, focus on specific achievements that demonstrate your ability to drive growth and enhance customer satisfaction. Numbers speak volumes, so if you’ve increased client engagement or sales, let us know!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Paysend!
How to prepare for a job interview at Paysend
✨Know Your Stuff
Make sure you brush up on your knowledge of the fintech industry, especially around cross-border payments. Understand Paysend's products and how they stand out in the market. This will show that you're genuinely interested and prepared.
✨Showcase Your Experience
Be ready to discuss your past experiences in account management or business development. Highlight specific examples where you've successfully driven client satisfaction or growth, especially in dynamic environments. Use metrics to back up your achievements!
✨Build Rapport
During the interview, focus on building a connection with your interviewers. Ask insightful questions about their challenges and how they see the role contributing to their goals. This demonstrates your collaborative mindset and genuine interest in their success.
✨Emphasise Innovation
Since Paysend values innovation, come prepared with ideas on how you could enhance customer experiences or improve processes. Share any relevant experiences where you've implemented innovative solutions in your previous roles.
