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- Tasks: Provide first-level IT support and troubleshoot hardware, software, and network issues.
- Company: Join Paysend, a global fintech company making a real impact.
- Benefits: Enjoy competitive salary, flexible work arrangements, and continuous learning opportunities.
- Why this job: Kickstart your IT career while helping users worldwide with their tech challenges.
- Qualifications: Strong knowledge of computer systems and excellent customer service skills.
- Other info: Collaborate with a diverse team in a dynamic, principle-driven environment.
The predicted salary is between 28800 - 43200 ÂŁ per year.
Join to apply for the Junior System Administrator – London role at Paysend. The Junior System Administrator serves as the first point of contact for IT support within the organisation, providing technical assistance to users by troubleshooting hardware, software, and network issues. This role ensures the timely resolution of technical problems, manages service requests, and helps maintain a high level of user satisfaction through effective communication and problem‑solving.
Responsibilities
- Provide first‑level technical support to end‑users via phone, email, chat, or in‑person, addressing their IT‑related issues and inquiries.
- Evaluate and categorise incoming support requests, prioritising them based on urgency and impact on business operations.
- Diagnose and troubleshoot hardware and software issues, guiding users through problem‑solving steps and escalating complex problems when necessary.
- Assist users with software installations, updates, and configurations, including common applications and company‑specific software.
- Provide guidance and troubleshooting for hardware components such as computers, printers, scanners, and peripherals.
- Handle password reset requests, account unlocking, and user access management as per security protocols.
- Maintain detailed records of support requests, resolutions, and user interactions for reference and reporting.
- Contribute to the development and maintenance of a knowledge base with FAQs, troubleshooting guides, and user resources.
- Utilise remote desktop tools to access and resolve issues on users' computers when on‑site support is not feasible.
- Offer basic training to help users become more proficient in using IT resources and software.
- Escalate complex issues to higher‑level IT support or specialised teams and ensure prompt resolution.
- Follow incident management procedures to handle critical IT incidents and minimise downtime.
- Provide friendly and professional customer service, ensuring users feel supported and valued.
- Assist with tracking and managing IT assets, including hardware inventory and software licences.
- Gather user feedback and suggestions to improve IT services and support processes.
- Educate users about security best practices and report any security incidents or breaches.
- Adhere to shift schedules, ensuring coverage during business hours and, in some cases, providing after‑hours support.
Requirements
- Strong knowledge of computer hardware, operating systems (both Windows and macOS required), and common software applications.
- Ability to diagnose and resolve a wide range of technical issues effectively and efficiently.
- Excellent customer service and interpersonal skills, including patience, empathy, and active listening.
- Clear and concise verbal and written communication skills for explaining technical concepts to non‑technical users.
- Strong problem‑solving abilities to analyse issues, identify root causes, and implement solutions.
- Ability to adapt to new technologies, software, and support processes in a dynamic IT environment.
- Proficiency in using remote support tools to assist users with technical issues remotely.
- Thorough documentation skills to maintain accurate records of support requests and resolutions.
- Effective prioritisation skills to handle multiple support requests and incidents simultaneously.
- Collaboration skills to work closely with other IT professionals and departments when necessary.
- Efficient time‑management skills to meet response and resolution timeframes.
- Familiarity with ITIL (Information Technology Infrastructure Library) principles and best practices for IT service management.
- Basic understanding of cybersecurity principles and the ability to educate users about security risks.
- Capability to provide basic training to users on IT tools and resources.
- Empathetic approach to understanding user frustrations and concerns while providing support.
- Skill in receiving and incorporating user feedback for continuous improvement of IT services.
- Ability to handle multiple support requests and switch between tasks efficiently.
- Capacity to work well under pressure, especially during critical incidents or high‑demand periods.
- Willingness to stay updated with the latest technologies and IT trends to provide up‑to‑date support.
- Awareness and respect for cultural differences when interacting with users in a diverse environment.
- Experience working with MDM solutions (Intune, Jamf).
- Collaboration with DevOps, Security, Monitoring, DBA teams on common tasks and projects.
- Experience working with collaboration tools (Slack, Google Workspace, Jira, Confluence).
- Basic understanding of financial processes and terminology relevant to the fintech industry.
Why Join Paysend?
- Make a Global Impact: Directly impact millions of users worldwide.
- Accelerate Your Career: Benefit from internal mobility, mentoring programs, and continuous learning opportunities.
- Thrive in a Connected, Global Organisation: Collaborate with colleagues across our international hubs and more.
- Embrace a Principle‑Driven & Focused Culture: Work in an organisation guided by strong principles and values that help you achieve more than you thought possible.
- Enjoy Competitive Compensation and Benefits: Receive a competitive salary, benefits, and flexible work arrangements.
Junior System Administrator - London in City of London employer: Paysend
Contact Detail:
Paysend Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior System Administrator - London in City of London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend meetups, and connect with current employees at Paysend. You never know who might give you a heads-up about job openings or even refer you directly!
✨Tip Number 2
Prepare for those interviews! Research common questions for Junior System Administrators and practice your answers. Make sure you can explain your technical skills clearly and how they relate to the role at Paysend.
✨Tip Number 3
Show off your problem-solving skills! During interviews, share specific examples of how you've tackled technical issues in the past. This will demonstrate your ability to handle the challenges you'll face at Paysend.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining the Paysend team!
We think you need these skills to ace Junior System Administrator - London in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Junior System Administrator role. Highlight relevant skills and experiences that match the job description, like your knowledge of hardware and software troubleshooting.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how your skills can contribute to Paysend's mission. Keep it friendly and professional.
Show Off Your Communication Skills: Since this role involves a lot of user interaction, make sure to demonstrate your clear and concise communication style in your application. We want to see how you can explain technical concepts to non-techies!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Paysend
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of computer hardware, operating systems (Windows and macOS), and common software applications. Be ready to discuss how you've diagnosed and resolved technical issues in the past, as this will show your practical experience.
✨Practice Your Communication Skills
Since you'll be providing support to users, it's crucial to demonstrate clear and concise communication. Practice explaining technical concepts in simple terms, as you'll need to help non-technical users understand their issues without overwhelming them with jargon.
✨Showcase Your Problem-Solving Abilities
Prepare examples of how you've tackled complex problems in previous roles or projects. Highlight your ability to analyse issues, identify root causes, and implement effective solutions. This will showcase your critical thinking skills, which are essential for a Junior System Administrator.
✨Familiarise Yourself with ITIL Principles
Understanding ITIL principles can give you an edge in the interview. Brush up on incident management procedures and how they apply to IT support. Being able to discuss these concepts will demonstrate your commitment to best practices in IT service management.
