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- Tasks: Drive client success and satisfaction in a dynamic fintech environment.
- Company: Rapidly expanding fintech company specialising in cross-border payments.
- Benefits: Competitive salary, flexible work arrangements, and continuous learning opportunities.
- Why this job: Make a global impact while accelerating your career in a principle-driven culture.
- Qualifications: 5+ years in Account Management with a focus on customer success and financial services.
- Other info: Collaborate globally and thrive in a fast-paced, innovative environment.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Paysend, a rapidly expanding fintech company specialising in cross-border payments, is seeking a dynamic and resourceful Senior Account Manager. This pivotal role is essential for driving client success and satisfaction, utilising your expertise in payment processing and a profound understanding of industry challenges. As a Senior Account Manager, you will be dedicated to creating exceptional client experiences throughout their journey with Paysend. Your innovative mindset will help unlock opportunities, delivering worldâclass service to our institutional clients.
What You'll Do (Responsibilities):
- Lead initiatives to enhance customer growth and contribute to overall business goals and account-specific growth objectives.
- Foster a culture of innovation by continuously improving products, processes, and systems while deeply understanding customer needs related to our products.
- Develop strategic and collaborative relationships with clients to support growth and increase longâterm engagement.
- Collaborate closely with sales, client success and delivery teams to facilitate smooth customer launches and ramping.
- Monitor service performance, promptly addressing and managing customer escalations.
- Engage with senior leaders at both prospective and existing clients to cultivate strong relationships with key stakeholders.
- Provide effective reporting and data analysis to crossâfunctional teams and leadership, ensuring a clear assessment of client health and performance.
- Act as the voice of the customer to influence internal stakeholders, promoting a customerâcentric culture within the organization.
- Work with crossâfunctional leaders to align strategy and execution across all departments.
What You'll Need To Be Successful In This Role:
- 5+ years of experience in Business Development, Account Management, or Customer Success, with a focus on crossâselling and upselling.
- Comprehensive understanding of the financial, banking, payments, or financial services sectors.
- Familiarity with CRM systems, ideally Hubspot, or sales enablement tools.
- Proven ability to navigate dynamic environments with ambiguous structures and processes.
- Thrives in a fastâpaced, constantly evolving business setting, bringing an enthusiastic and engaged mindset.
- Experience working with global clients.
- Proficiency in English is essential; multilingual candidates are preferred.
- Familiarity with using AI to enhance account management processes is a plus.
Why Join Paysend?
- Make a Global Impact: Directly impact millions of users worldwide.
- Accelerate Your Career: Benefit from internal mobility, mentoring programs, and continuous learning opportunities.
- Thrive in a Connected, Global Organization: Collaborate with colleagues across our international hubs and more.
- Embrace a PrincipleâDriven & Focused Culture: Work in an organization guided by strong principles and values that actually help you achieve more than you thought possible.
- Enjoy Competitive Compensation and Benefits: Receive a competitive salary, benefits, and flexible work arrangements.
Senior Account Manager in London employer: Paysend Group Ltd.
Contact Detail:
Paysend Group Ltd. Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Senior Account Manager in London
â¨Tip Number 1
Network like a pro! Get out there and connect with people in the fintech space. Attend industry events, join relevant online forums, and donât be shy about reaching out to potential contacts on LinkedIn. You never know who might help you land that Senior Account Manager role!
â¨Tip Number 2
Showcase your expertise! When you get the chance to chat with hiring managers or during interviews, make sure to highlight your experience in account management and your understanding of payment processing. Share specific examples of how you've driven client success in the past.
â¨Tip Number 3
Be proactive! If you see a company like Paysend that excites you, donât wait for a job posting. Reach out directly through our website, express your interest, and share how you can contribute to their goals. A little initiative goes a long way!
â¨Tip Number 4
Prepare for the unexpected! In fast-paced environments, things can change quickly. Be ready to discuss how youâve adapted to challenges in previous roles and how you can bring that innovative mindset to the table at Paysend.
We think you need these skills to ace Senior Account Manager in London
Some tips for your application đŤĄ
Tailor Your CV: Make sure your CV speaks directly to the role of Senior Account Manager. Highlight your experience in business development and account management, especially in fintech or payments. We want to see how your skills align with what weâre looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why youâre passionate about client success and how you can drive growth at Paysend. Be sure to mention any innovative ideas you have that could enhance our customer experience.
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your ability to foster client relationships and drive results. Numbers speak volumes, so include metrics where possible to show your impact!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. Itâs the easiest way for us to keep track of your application and ensure it reaches the right people. Donât miss out!
How to prepare for a job interview at Paysend Group Ltd.
â¨Know Your Stuff
Make sure you brush up on your knowledge of the fintech industry, especially around cross-border payments. Understand Paysend's products and how they stand out in the market. This will show that you're genuinely interested and prepared.
â¨Showcase Your Experience
Be ready to discuss your previous roles in Business Development or Account Management. Highlight specific examples where you've successfully driven client growth or navigated complex challenges. Use metrics to back up your achievements!
â¨Build Rapport
During the interview, focus on building a connection with your interviewers. Ask insightful questions about their experiences at Paysend and share your thoughts on fostering client relationships. This will demonstrate your collaborative mindset.
â¨Embrace Innovation
Since the role requires a culture of innovation, be prepared to discuss how you've improved processes or introduced new ideas in past positions. Share any experience you have with AI tools in account management, as this could set you apart from other candidates.
