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- Tasks: Lead the strategy for reliability and observability, ensuring top-notch production quality.
- Company: Join a global tech company making a real impact on millions of users.
- Benefits: Enjoy competitive pay, flexible work, and endless learning opportunities.
- Why this job: Shape the future of software reliability and drive operational excellence.
- Qualifications: Senior-level experience in IT operations and strong leadership skills required.
- Other info: Collaborate with diverse teams in a principle-driven culture.
The predicted salary is between 72000 - 108000 £ per year.
The Deputy of Reliability Oversight & Control is a senior leadership role responsible for defining, governing, and continuously improving the Company’s production reliability, observability, and quality control frameworks. This role ensures operational resilience of software products in production and provides executive oversight of incident management, post-incident governance, and production quality assurance.
The role reports to the relevant executive leader or the General Director and acts as a key stakeholder in safeguarding service stability, customer impact, and operational excellence.
What You’ll Do (Responsibilities)
- Own the company-wide reliability and observability strategy, ensuring effective detection, escalation, and management of production incidents.
- Provide executive oversight of incident response, postmortem governance, root cause analysis, and problem management, ensuring sustainable corrective actions.
- Define and enforce standards for monitoring, alerting, dashboards, service documentation, and production readiness.
- Lead post-production quality governance, ensuring released products meet reliability and operational standards.
- Establish executive-level quality and reliability metrics, enabling data-driven decision-making.
- Ensure strong governance of Change Management and Release Management processes to minimize operational risk.
- Conduct strategic quality and reliability audits across supported products and services.
- Identify systemic risks, process inefficiencies, and reliability gaps, and drive cross-functional improvement initiatives.
- Act as a key advisor to senior leadership on reliability, operational risk, and production health.
Leadership & Influence
- Lead and develop the Reliability Oversight & Control function, setting clear objectives, priorities, and accountability.
- Partner closely with Engineering, Product, Operations, Security, and Compliance leadership.
- Promote a culture of operational excellence, ownership, and continuous improvement.
- Represent the Company internally and externally on matters related to reliability and production quality, as required.
What You’ll Need to Be Successful in This Role
- Higher education in Information Technology or a related technical field.
- Senior-level experience in IT operations, production reliability, monitoring, SRE, DevOps or quality management.
- Proven experience leading technical teams or complex cross-functional initiatives.
- Practical experience designing, configuring or administering monitoring systems (Zabbix, Prometheus, Grafana or equivalent).
- Solid understanding of distributed systems and microservice architectures.
- Strong knowledge of observability principles, including metrics, logs and tracing.
- Hands-on experience with incident management, root cause analysis (RCA) and postmortem processes.
- Understanding of SLI, SLO and SLA concepts and reliability engineering practices.
- Experience analysing system performance, stability and signal quality metrics.
- Knowledge of Change Management and Release Management principles.
- Skills in automating operational workflows, including scripting, API integrations and webhook-based logic.
- Strong analytical thinking, systems perspective and technical decision-making capability.
- Ability to translate technical insights into clear recommendations and actionable reports.
- Professional proficiency in English for technical documentation and cross-team communication.
Authority & Accountability
- Authority to implement and maintain technical reliability, observability and control standards defined by ROC.
- Accountability for technical correctness and effectiveness of monitoring, alerting and reliability tooling.
- Responsibility for the accuracy and integrity of reliability metrics, dashboards and analytical outputs.
- Stewardship of sensitive operational and monitoring data.
Why Join Paysend?
- Make a Global Impact: Directly impact millions of users worldwide.
- Accelerate Your Career: Benefit from internal mobility, mentoring programs, and continuous learning opportunities.
- Thrive in a Connected, Global Organization: Collaborate with colleagues across our international hubs and more.
- Embrace a Principle-Driven & Focused Culture: Work in an organization guided by strong principles and values that actually help you achieve more than you thought possible.
- Enjoy Competitive Compensation and Benefits: Receive a competitive salary, benefits, and flexible work arrangements.
Deputy of Reliability, Observability, and Control Lead employer: Paysend Group Ltd.
Contact Detail:
Paysend Group Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy of Reliability, Observability, and Control Lead
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at events. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to reliability and observability. We recommend role-playing with a friend to boost your confidence!
✨Tip Number 3
Showcase your expertise! Bring examples of your past work, especially those involving incident management or quality assurance. Real-life stories make you memorable.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you're serious about joining our team.
We think you need these skills to ace Deputy of Reliability, Observability, and Control Lead
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in reliability, observability, and control. We want to see how your skills align with the role, so don’t hold back on showcasing relevant projects or achievements!
Showcase Your Leadership Skills: As this is a senior role, it’s crucial to demonstrate your leadership experience. Share examples of how you've led teams or initiatives in IT operations or quality management. We love seeing candidates who can inspire and drive change!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language to explain your technical expertise and how it relates to the responsibilities outlined in the job description. We appreciate clarity!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the process smoother for everyone involved.
How to prepare for a job interview at Paysend Group Ltd.
✨Know Your Stuff
Make sure you brush up on your knowledge of reliability, observability, and control frameworks. Familiarise yourself with tools like Zabbix, Prometheus, and Grafana, as well as concepts like SLI, SLO, and SLA. Being able to discuss these confidently will show that you're the right fit for the role.
✨Prepare for Scenario Questions
Expect to be asked about past experiences with incident management and root cause analysis. Prepare specific examples where you successfully led a team through a production incident or improved a process. This will demonstrate your hands-on experience and leadership skills.
✨Show Your Leadership Style
As this is a senior role, be ready to discuss your approach to leading teams and driving cross-functional initiatives. Think about how you promote a culture of operational excellence and continuous improvement, and be prepared to share examples of how you've influenced others in your previous roles.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the company's current challenges in reliability and observability, or how they measure success in these areas. This shows your genuine interest in the role and helps you assess if the company aligns with your career goals.
