Senior Manager, Merchant Risk Strategy

About Paysafe: Paysafe is a global payments platform powering the experience economy with a focus on the iGaming, video gaming, e‑commerce, retail, travel and hospitality sectors. With 30 years of expertise in payment technology, Paysafe helps businesses and consumers lift every experience through seamless, secure payment solutions, including card payments, digital wallets such as Skrill, eCash solutions like PaysafeCard, and a suite of local payment methods. With approximately 2,900 employees across 12 countries and an annualized transactional volume of $167 billion in 2025, Paysafe connects people and businesses worldwide through innovative digital payment experiences.

Build the strategy that protects and scales a global payments platform. As Senior Manager, Merchant Risk Strategy at Paysafe, you will own how merchant risk strategy is designed, measured and evolved across one of the world’s largest payments ecosystems. You will lead a team of Risk Strategists responsible for solving complex, data‑driven risk problems at scale—from onboarding and underwriting through portfolio lifecycle management. This role is for a deep analytical thinker who thrives on ambiguity, sets a high bar for evidence‑based decision‑making, and coaches others to do the same. You will work closely with Product, Data Science, Engineering and Compliance to ensure merchant risk strategies are not only theoretically sound, but measurable, scalable and embedded in live decisioning systems. You will be expected to define what success looks like, how it is measured, and what changes when the data tells us a strategy is not working.

Being open and honest. Keeping focused. Operating with Courage. Pioneering the future. Our values and culture are driven by Equality, Development, Social Responsibility and Wellbeing.

How we work: We follow a hybrid working model, spending an average of three days per week at our office location. This role can be based from our London or Dublin hub. The London office is located in Gresham Street next to St Paul’s cathedral with easy access and transport links via St Paul’s, Bank, Cannon Street, City Thameslink, Liverpool Street, Farringdon and Mansion House. The Dublin office is located at 15 Georges Quay, in the heart of Dublin.

The impact you will have:

• Lead Merchant Risk Strategy: Align merchant risk strategy across onboarding, underwriting, portfolio management and lifecycle controls. Design clear risk frameworks (e.g., segmentation, automation thresholds, probation models, graduation paths) that balance growth, customer experience and risk outcomes. Drive decisions using data, not intuition—and clearly articulate trade‑offs to senior stakeholders.
• Analytical Leadership & Measurement: Define success metrics and evaluation frameworks for merchant risk strategies. Ensure strategies are assessed through controlled analysis, trend monitoring and post‑implementation reviews. Partner with data science and analytics teams to translate insight into decisions, not just reporting. Continuously refine strategies based on performance, unintended effects and emerging risk patterns.
• Lead & Develop a Team of Risk Strategists: Lead, coach and mentor a team of Risk Strategists, setting clear expectations for analytical rigour, structure and impact. Raise the bar on problem framing, hypothesis‑driven analysis and executive‑ready storytelling. Review and challenge work to ensure recommendations are actionable, commercially aware and defensible.
• Cross‑functional Influence: Work closely with Product, Engineering and Operations to ensure strategies are accurately implemented in decisioning platforms and workflows. Partner with Compliance, Legal and external stakeholders to ensure strategies align with regulatory, scheme and sponsor bank expectations. Act as a senior risk strategy voice in high‑stakes forums where growth and risk trade‑offs are debated.

What we’re looking for:

• 8–10+ years in risk strategy, merchant risk, underwriting, fraud or payments analytics.
• Strong analytical background with experience designing and measuring the impact of risk strategies.
• Proven people leader with experience coaching high‑performing analytical or strategy teams.
• Comfortable working with imperfect data, ambiguity and complex trade‑offs.
• Exceptional ability to translate analysis into clear narratives for senior, non‑technical audiences.
• Deep familiarity with payments ecosystems, merchant fraud risks and control design.
• Experience operating in regulated environments (PCI, PSD2, GDPR, schemes, sponsor banks).

A snippet of what you’ll get in return:

• Flexible working hours.
• Customisable holiday—buy or sell days and carry over up to 5 days into the next year.
• Social events on our rooftop terrace with views onto St Paul’s Cathedral.
• Fully equipped facilities including showers, hairdryers, straighteners and fresh towels.
• Free breakfast, fresh fruit and snacks each morning.
• Dedicated wellbeing room.
• Enhanced paid family policies.
• £50 awarded into Skrill and Neteller wallets upon joining.
• Discounts on memberships via vitality (gyms, leisure centres, yoga/Pilates across the country).
• Support for purchasing Apple and LG products through Stormfront technology.
• Participation in six employee‑led equality communities.
• Four paid charity days.
• Summer hours: 3 pm finish every Friday during June, July and August.
• Private health and dental insurance (pre‑existing conditions included), income protection, life assurance and more.

What to expect next:

• Phone screen with Talent Acquisition.
• Video interview with the Hiring Manager.
• In‑person interview.
• Final HR interview with Talent Acquisition.

If you’re successful, you’ll meet our CEO in person during our new joiners breakfast in London—please note you must be based from the London office to be eligible.

Equal Employment Opportunity: Paysafe is an equal opportunity employer. We value diversity and are committed to providing a work environment of mutual respect to everyone without regard to race, color, religion, national origin, age, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.