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- Tasks: Lead the Marketing Center of Excellence, unifying digital, social, web, and CRM teams.
- Company: Paysafe is a global payments platform with 29 years of experience and a focus on innovation.
- Benefits: Enjoy flexible hours, rooftop social events, wellness rooms, and enhanced family policies.
- Why this job: Make a global impact in payments while fostering a culture of excellence and innovation.
- Qualifications: 15+ years in marketing operations with strong leadership and digital platform knowledge required.
- Other info: Join a diverse team and enjoy perks like private health insurance and charity days.
The predicted salary is between 43200 - 72000 ÂŁ per year.
Senior Director, Marketing Center of Excellence
Join to apply for the Senior Director, Marketing Center of Excellence role at Paysafe
Senior Director, Marketing Center of Excellence
Join to apply for the Senior Director, Marketing Center of Excellence role at Paysafe
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Paysafe is a leading payments platform with an extensive track record of serving merchants and consumers in the global entertainment sectors. Its core purpose is to enable businesses and consumers to connect and transact seamlessly through industry-leading capabilities in payment processing, digital wallet, and online cash solutions. With 29 years of online payment experience, an annualized transactional volume of $152 billion in 2024, and approximately 3,300 employees located in 12+ countries, Paysafe connects businesses and consumers across 260 payment types in 48 currencies around the world. Delivered through an integrated platform, Paysafe solutions are geared toward mobile-initiated transactions, real-time analytics and the convergence between brick-and-mortar and online payments. Further information is available at .
It starts here. Have a global impact on the world of payments.
We’re looking for a strategic and execution-focused leader to build and lead our Center of Excellence function. The COE Leader will be responsible for centralizing core marketing capabilities, establishing consistent best practices, and scaling delivery across regions and business lines. This leader will transform the team into an internal agency-style model, driving both innovation and operational rigor to support the entire global marketing organization.
What Paysafe stands for:
- Being open and honest.
- Keeping focused.
- Operating with Courage.
- Pioneering the future.
Our values and culture are driven by Equality, Development, Social Responsibility and Wellbeing. If you want to find out more about life at Paysafe, check out our careers page here .
How we work:
We follow a hybrid working model, spending an average of three days per week at our office location. The office is located in Gresham Street next to St Paul’s cathedral with easy access and transport links via St Paul’s, Bank, Cannon Street, City Thameslink, Liverpool Street, Farringdon, Mansion House.
The impact you will have:
- Build and lead the Marketing Center of Excellence, bringing together digital, social, web, and CRM teams into a unified operating model
- Establish clear frameworks, workflows, and SLAs to support campaign execution and cross-functional marketing initiatives
- Operate as a shared service partner to campaign, brand, and operations team—ensuring effective prioritization, speed, and delivery
- Define and implement performance metrics across CoE functions to measure impact and drive continuous improvement
- Develop and enforce global standards for content publishing, paid media execution, CRM programs, web optimization, and digital governance
- Manage agency and platform partnerships to ensure efficient and cost-effective execution
- Partner closely with analytics, brand, product marketing, and sales to ensure cohesion across the full go-to-market lifecycle
- Foster a culture of excellence, innovation, and accountability within the team, supporting skills development and career growth
- Lead change management and internal communications to drive adoption and engagement across the business
What we’re looking for:
- 15+ years of experience in marketing operations, digital marketing, or marketing leadership roles
- Proven track record of building scalable marketing infrastructure or leading a Center of Excellence, agency, or shared services function
- Deep knowledge of digital platforms, CRM systems (e.g., Salesforce, Oracle), CMS tools, paid media channels, and performance marketing tactics
- Experience leading cross-functional teams with diverse capabilities (creative, technical, operational)
- Strong organizational and leadership skills with an ability to drive clarity and accountability
- Exceptional communicator with executive presence and stakeholder management experience
- Ability to thrive in a global, matrixed environment
Desirable Attributes
- Experience in fintech, payments, or regulated industries
- Familiarity with agile marketing principles or scaled operations models (e.g., pod structures, sprint-based workflows)
- Hands-on experience managing marketing tech stacks, including analytics and automation platforms
- Experience managing budgets and vendor contracts at scale
- Passion for developing high-performing teams and building a strong internal culture
A snippet of what you’ll get in return:
- Make your day work for you with our flexible working hours.
- You decide what your holiday looks like with the option to buy or sell your holiday and carry over up to 5 days into the next year.
- Enjoy social events on our roof top terrace with views onto St Pauls Cathedral.
- Our fully equipped facilities include showers, hairdryers and straighteners and fresh towels.
- Start your day with a free breakfast, fresh fruit and snacks.
- Take a breather in our dedicated wellbeing room.
- Spend time with those important to you with our enhanced paid family policies.
- Test our products Skrill and Neteller. Upon joining we will award you ÂŁ50 into each wallet.
- Enjoy our discounts on memberships via vitality including, gyms, leisure centres, yoga/Pilates across the country.
- Need a new Laptop or TV? We offer support purchasing Apple and LG products via Stormfront technology.
- Join our six employee-led equality communities and help foster a workplace that celebrates diversity and create opportunities to collaborate and learn.
- Give back to the community with four paid charity days.
- Kickstart your weekend early with our summer hours during the months of June, July and August with a 3pm finish every Friday.
- Let’s not forget, we also offer: Private health insurance (pre-existing conditions are included) & dental insurance, income protection, life assurance and more.
What to expect next:
- Phone screen with Talent Acquisition
- Video interview with the Hiring Manager
- In-person interview to meet team
- Final HR interview with Talent Acquisition
If you’re successful joining the team, you’ll be meeting our CEO in person during our new joiners breakfast in London – a great opportunity to network with your peers.
Equal Employment Opportunity
Paysafe is an equal opportunity employer. We value diversity and are committed to providing a work environment of mutual respect to everyone without regard to race, color, religion, national origin, age, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Full-time
Job function
-
Job function
Art/Creative, Design, and Marketing
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Industries
Technology, Information and Internet, IT Services and IT Consulting, and Financial Services
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Senior Director, Marketing Center of Excellence employer: Paysafe
Contact Detail:
Paysafe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Director, Marketing Center of Excellence
✨Tip Number 1
Familiarise yourself with Paysafe's core values and culture. Understanding their commitment to equality, development, and social responsibility will help you align your approach during interviews and discussions, showcasing that you're a good fit for their team.
✨Tip Number 2
Network with current or former employees of Paysafe on platforms like LinkedIn. Engaging in conversations about their experiences can provide valuable insights into the company culture and expectations, which you can leverage during your application process.
✨Tip Number 3
Stay updated on the latest trends in digital marketing and payment technologies. Being knowledgeable about industry developments will not only enhance your discussions but also demonstrate your passion and commitment to driving innovation within the Marketing Center of Excellence.
✨Tip Number 4
Prepare to discuss your experience in leading cross-functional teams and managing diverse capabilities. Highlight specific examples where you've successfully driven clarity and accountability, as these skills are crucial for the Senior Director role at Paysafe.
We think you need these skills to ace Senior Director, Marketing Center of Excellence
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in marketing operations and leadership roles. Focus on achievements that demonstrate your ability to build scalable marketing infrastructure and lead cross-functional teams.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the role and how your values align with Paysafe's culture. Highlight specific examples of how you've driven innovation and operational excellence in previous positions.
Showcase Relevant Skills: Emphasise your deep knowledge of digital platforms, CRM systems, and performance marketing tactics. Mention any experience you have with agile marketing principles or managing marketing tech stacks.
Prepare for Interviews: Research Paysafe thoroughly and be ready to discuss how you can contribute to their Marketing Center of Excellence. Prepare examples of past successes in leading teams and driving marketing initiatives.
How to prepare for a job interview at Paysafe
✨Showcase Your Leadership Experience
As a Senior Director, you'll need to demonstrate your ability to lead cross-functional teams. Prepare specific examples of how you've successfully managed diverse teams and driven results in previous roles.
✨Understand Paysafe's Values
Familiarise yourself with Paysafe's core values: openness, focus, courage, and pioneering the future. Be ready to discuss how these values resonate with your own leadership style and how you can embody them in the role.
✨Prepare for Strategic Discussions
Given the strategic nature of this role, be prepared to discuss your vision for building a Marketing Center of Excellence. Think about frameworks, workflows, and performance metrics you would implement to drive success.
✨Demonstrate Industry Knowledge
With Paysafe operating in the fintech and payments sector, it's crucial to showcase your understanding of digital marketing trends, CRM systems, and performance marketing tactics relevant to this industry.
