Senior Director, Gen AI

Paysafe is a leading payments platform with an extensive track record of serving merchants and consumers in the global entertainment sectors. Its core purpose is to enable businesses and consumers to connect and transact seamlessly through industry-leading capabilities in payment processing, digital wallet, and online cash solutions. With 29 years of online payment experience, an annualized transactional volume of $152 billion in 2024, and approximately 3,300 employees located in 12+ countries, Paysafe connects businesses and consumers across 260 payment types in 48 currencies around the world. Delivered through an integrated platform, Paysafe solutions are geared toward mobile-initiated transactions, real-time analytics, and the convergence between brick-and-mortar and online payments.

Are you an AI visionary with a passion for shaping the future of Generative AI? We’re seeking a Senior Director, Gen AI to lead the development of advanced AI agents, leveraging LLMs, reinforcement learning, vector databases, and autonomous systems. As a key AI strategy leader, you’ll define the next-generation consumer experiences, enabling real-time merchant insights, AI-powered Ops automation, and cutting-edge chatbot capabilities. You will collaborate closely with executive leadership, key industry stakeholders, and regulatory bodies to ensure AI solutions align with global standards and drive measurable business impact.

What Paysafe stands for: Being open and honest. Keeping focused. Operating with courage. Pioneering the future. Our values and culture are driven by equality, development, social responsibility, and wellbeing.

How we work: We follow a hybrid working model, spending an average of three days per week at our office location. The office is located in Gresham Street next to St Paul’s cathedral with easy access and transport links via St Paul’s, Bank, Cannon Street, City Thameslink, Liverpool Street, Farringdon, Mansion House.

The impact you will have:

• AI Agent Development: Design and optimize AI agents capable of autonomous learning, decision-making, and task execution.
• LLM Fine-Tuning & Enhancement: Adapt foundational models like GPT, Llama, integrating retrieval-augmented generation (RAG), personalization, and continuous improvement loops.
• Multi-Agent Systems: Implement collaborative AI systems that solve complex challenges in payments and customer interactions.
• Long-Term AI Memory & Personalization: Develop solutions to enhance AI contextual understanding and improve user experiences.
• End-to-End AI Automation: Build architectures to integrate AI with APIs, databases, and external applications for seamless automation.
• Machine Learning Pipeline Optimization: Define best practices for AI experimentation, model deployment, and cloud-scale AI processing.
• Gen AI for Consumer-Facing Products: Elevate chatbot capabilities with consumer insights and conversational AI UX/UI within Optic Portal.
• AI for Operations Efficiency: Automate Ops workflows to enhance self-service capabilities for merchants and consumers, improving service quality and cost efficiency.

What we’re looking for:

• Education: PhD or Master’s in Computer Science, AI, Machine Learning, or related field.
• Experience: 7+ years in AI/ML development, with expertise in Python, TensorFlow, and PyTorch.
• Core AI Knowledge: LLM Optimization (RAG, fine-tuning, prompt engineering), vector databases for AI retrieval, multi-agent systems and reinforcement learning, cloud AI deployment (AWS, Azure), inference optimization.

A snippet of what you’ll get in return:

• Flexible working hours.
• Option to buy or sell your holiday and carry over up to 5 days into the next year.
• Social events on our rooftop terrace with views onto St Paul’s Cathedral.
• Fully equipped facilities including showers, hairdryers and straighteners, and fresh towels.
• Free breakfast, fresh fruit, and snacks.
• Dedicated wellbeing room.
• Enhanced paid family policies.
• £50 into each wallet upon joining.
• Discounts on memberships via vitality including gyms, leisure centres, yoga/Pilates across the country.
• Support purchasing Apple and LG products via Stormfront technology.
• Join our six employee-led equality communities.
• Four paid charity days.
• Summer hours during June, July, and August with a 3pm finish every Friday.
• Private health insurance (pre-existing conditions included) & dental insurance, income protection, life assurance, and more.

What to expect next:

• Phone screen with Talent Acquisition.
• Video interview with Stakeholder.
• In-person interview with hiring manager.
• Final HR interview with Talent Acquisition.

If you’re successful joining the team, you’ll be meeting our CEO in person during our new joiners breakfast in London - a great opportunity to network with your peers.

Paysafe is an equal opportunity employer. We value diversity and are committed to providing a work environment of mutual respect to everyone without regard to race, color, religion, national origin, age, gender identity or expression, or any other characteristic protected by applicable laws, regulations, and ordinances.