Salesforce Marketing Cloud Solutions Manager in London

Paysafe is a global payments platform powering the experience economy, with a strong focus on the iGaming, video gaming, e-commerce, retail, travel and hospitality sectors. With 30 years of expertise in payment technology, Paysafe helps businesses and consumers lift every experience through seamless, secure payment solutions, including card payments, digital wallets such as Skrill, eCash solutions like PaysafeCard, and a suite of local payment methods. With approximately 2,900 employees across 12 countries and annualized transactional volume of $167 billion in 2025, Paysafe connects people and businesses worldwide through innovative digital payment experiences.

We are seeking a Salesforce Marketing Cloud Solutions Manager to lead a key transformation initiative focused on the discovery, planning, migration, and cutover of legacy communications capabilities into Salesforce Marketing Cloud Advanced. This role owns discovery, migration planning, solution design, and cutover for customer communications currently delivered through legacy platforms. You will work closely with Marketing, Product, Technology, and Architecture teams to ensure communications are transitioned into a scalable, well-governed, and brand-aligned Marketing Cloud ecosystem. This is a hands-on solution leadership role focused on transformation and migration, not day-to-day campaign execution.

Key responsibilities

• Legacy Communications Discovery & Migration Planning: Lead discovery across legacy communications platforms to identify current-state journeys, templates, triggers, dependencies, integrations, and operational processes. Define the migration strategy and delivery approach for transitioning legacy communications into Salesforce Marketing Cloud Advanced. Assess communications for rationalisation, standardisation, redesign, and migration readiness. Ensure migration plans align with broader platform and transformation roadmaps.
• Cutover & Transition Management: Plan and coordinate end-to-end cutovers from legacy platforms into Marketing Cloud. Manage risks, dependencies, testing, and business continuity considerations. Support go-live, hypercare, and post-migration stabilisation.
• Solution Design & Delivery: Gather and document requirements from business stakeholders and translate them into scalable solution designs and delivery-ready user stories. Collaborate with architects and technology teams to assess feasibility, data dependencies, integration requirements, and non-functional considerations. Design and implement Marketing Cloud Advanced solutions including journeys, templates, audience segmentation, data structures, and orchestration logic, while excluding day-to-day campaign operations. Ensure migrated communications are structured to support future scalability, reusability, and governance.
• Brand Alignment & Stakeholder Collaboration: Partner closely with marketing stakeholders to ensure all migrated communications are aligned with brand standards, tone of voice, and customer communication objectives. Act as a bridge between technical teams and marketing, helping translate business intent into practical and effective Marketing Cloud solutions. Provide clear progress updates to stakeholders on migration scope, status, risks, and delivery milestones. Contribute to the long-term Marketing Cloud roadmap and support a consistent, enterprise-wide approach to communications transformation.
• Subject Matter Expertise: Act as the Marketing Cloud subject matter expert for legacy communications migration and transformation. Support teams in identifying opportunities to improve communication quality, operational efficiency, and platform consistency through migration. Guide more junior team members and support best-practice adoption across solution design, journey orchestration, and platform usage.

What you bring:

• 5+ years of experience in Salesforce Marketing Cloud implementation, including solution design, journey building, segmentation, content configuration, and integration with enterprise systems.
• Understanding and experience in Marketing Cloud Advanced/Next.
• Understanding and experience in Data 360 (Data Cloud).
• Strong experience in legacy platform migration, communications transformation, or MarTech stack consolidation programmes.
• Proven ability to lead scope discovery, migration planning, and cutover coordination across complex stakeholder environments.
• Strong understanding of communications ecosystems, trigger-based messaging, customer journeys, template migration, and campaign orchestration.
• Experience working with agile delivery teams and tools such as JIRA, Confluence, or similar platforms.
• Strong stakeholder management and cross-functional collaboration skills, with the ability to work effectively across marketing, product, architecture, and engineering.
• Ability to translate ambiguous legacy processes into structured, scalable future-state solutions.
• Understanding of the wider Salesforce ecosystem, including exposure to Sales Cloud, Service Cloud, Data 360, Communities is an advantage.
• Bachelor’s degree or equivalent practical experience.

Preferred experience:

• Experience supporting communication migration programmes within large-scale transformation or platform consolidation initiatives.
• Experience working in payments, fintech, regulated industries, or other complex enterprise environments.
• Familiarity with governance, risk mitigation, and business continuity considerations during cutover and platform transition.
• Exposure to multi-channel communications including email, SMS, push, and operational messaging.

Why join us?

This is an opportunity to play a central role in modernising Paysafe’s communications landscape. You will help shape how legacy communication capabilities are transitioned into a more scalable, strategic, and brand-aligned Salesforce Marketing Cloud environment, while supporting critical transformation programmes across the business.

A snippet of what you’ll get in return:

• Make your day work for you with our flexible working hours.
• You decide what your holiday looks like with the option to buy or sell your holiday and carry over up to 5 days into the next year.
• Enjoy social events on our roof top terrace with views onto St Pauls Cathedral.
• Our fully equipped facilities include showers, hairdryers and straighteners and fresh towels.
• Start your day with a free breakfast, fresh fruit and snacks.
• Take a breather in our dedicated wellbeing room.
• Spend time with those important to you with our enhanced paid family policies.
• Test our products Skrill and Neteller. Upon joining we will award you £50 into each wallet.
• Enjoy our discounts on memberships via vitality including, gyms, leisure centres, yoga/Pilates across the country.
• Need a new Laptop or TV? We offer support purchasing Apple and LG products via Stormfront technology.
• Join our six employee-led equality communities and help foster a workplace that celebrates diversity and create opportunities to collaborate and learn.
• Give back to the community with four paid charity days.
• Kickstart your weekend early with our summer hours during the months of June, July and August with a 3pm finish every Friday.
• Let’s not forget, we also offer: Private health insurance (pre-existing conditions are included) & dental insurance, income protection, life assurance and more.

What to expect next:

• Phone screen with Talent Acquisition.
• Video interview with members of the Salesforce Martech team.
• Video interview with someone from the marketing team.
• Video interview with VP Salesforce Solutions.
• In-person meet and greet with someone from the team and final HR interview with Talent Acquisition.

If you’re successful joining the team, you’ll be meeting our CEO in person during our new joiners breakfast in London – a great opportunity to network with your peers.

Equal Employment Opportunity

Paysafe is an equal opportunity employer. We value diversity and are committed to providing a work environment of mutual respect to everyone without regard to race, color, religion, national origin, age, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.