Product Risk Director in London

Paysafe is a global payments platform powering the experience economy, with a strong focus on the iGaming, video gaming, e-commerce, retail, travel and hospitality sectors. With 30 years of expertise in payment technology, Paysafe helps businesses and consumers lift every experience through seamless, secure payment solutions, including card payments, digital wallets such as Skrill, eCash solutions like PaysafeCard, and a suite of local payment methods. With approximately 2,900 employees across 12 countries and annualized transactional volume of $167 billion in 2025, Paysafe connects people and businesses worldwide through innovative digital payment experiences.

The Product Risk Director is responsible for defining and executing the strategic vision for risk and fraud capabilities across the company’s payments ecosystem. This role works in close partnership with Risk, Compliance, Engineering, Data Science, and Commercial leaders to deliver scalable, data-driven risk solutions that protect the platform while enabling business growth. As a senior product leader, this role owns the end-to-end risk product portfolio, including fraud prevention, transaction monitoring, identity verification, and dispute management. The Director ensures risk capabilities are embedded across all core products (payments, wallets, issuing, acquiring) and aligned with regulatory requirements, customer experience goals, and financial performance targets.

Responsibilities

• Define and drive the multi-year strategy and roadmap for risk and fraud products across the organization.
• Own the risk product portfolio, ensuring alignment with company objectives, regulatory requirements, and market needs.
• Partner with Risk, Compliance, and Legal leadership to translate regulatory obligations and risk policies into scalable product solutions.
• Collaborate with Engineering and Architecture to build robust, scalable risk infrastructure, decisioning engines, and APIs.
• Drive integration of risk capabilities across payments, wallets, issuing, acquiring, and partner ecosystems.
• Establish and monitor key performance indicators, including fraud rates, false positives, approval rates, dispute ratios, and operational efficiency, and lead initiatives to improve performance.
• Partner with Sales and Partnerships teams to position risk capabilities as a competitive advantage and support client engagements.
• Proactively identify and commercialize opportunities to monetize the risk product portfolio, ensuring fraud, compliance, identity, transaction monitoring, and dispute capabilities are not only protective controls but also scalable value-added services that generate incremental revenue across the company’s payments ecosystem.
• Lead cross-functional initiatives to enhance risk automation, operational efficiency, and optimization.

Qualifications

• Bachelors degree or educational equivalent; or relevant experience in lieu of a degree, required.
• 10+ years of product management experience, with significant leadership experience in risk, fraud, payments, or financial services.
• Proven track record of leading product teams and delivering complex, cross-functional initiatives at scale.
• Deep understanding of the payments ecosystem, including acquiring, issuing, wallets, and payment processing.
• Strong expertise in fraud prevention, transaction monitoring, identity verification, disputes/chargebacks, and risk decisioning frameworks.
• Experience working with data science teams and machine learning-driven products.
• Strong understanding of regulatory and compliance frameworks (e.g., AML, KYC, PSD2, card scheme rules).
• Demonstrated ability to influence senior stakeholders and align cross-functional teams.
• Experience managing product portfolios, budgets, and capital allocation processes.
• Excellent communication and executive presence, with experience presenting to C-level leadership and external partners.

A snippet of what you’ll get in return

• Make your day work for you with our flexible working hours.
• You decide what your holiday looks like with the option to buy or sell your holiday and carry over up to 5 days into the next year.
• Start your day with a free breakfast, fresh fruit and snacks.
• Spend time with those important to you with our enhanced paid family policies.
• Test our products Skrill and Neteller. Upon joining we will award you £50 into each wallet.
• Enjoy our discounts on memberships via vitality including gyms, leisure centres, yoga/Pilates across the country.
• Need a new Laptop or TV? We offer support purchasing Apple and LG products via Stormfront technology.
• Join our six employee-led equality communities and help foster a workplace that celebrates diversity and create opportunities to collaborate and learn.
• Give back to the community with four paid charity days.
• Kickstart your weekend early with our summer hours during the months of June, July and August with a 3pm finish every Friday.
• Let’s not forget, we also offer: Private health insurance, dental insurance, income protection, life assurance and more.

What to expect next

• Phone screen with Talent Acquisition.
• Video interview with the Hiring Manager.
• Video interview with senior stakeholder.
• Final HR interview with Talent Acquisition.

Paysafe is an equal opportunity employer. We value diversity and are committed to providing a work environment of mutual respect to everyone without regard to race, color, religion, national origin, age, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.