Lead Development Coordinator in London

About Paysafe

Paysafe is a global payments platform powering the experience economy with a strong focus on the iGaming, video gaming, e-commerce, retail, travel and hospitality sectors. With 30 years of expertise in payment technology, Paysafe helps businesses and consumers lift every experience through seamless, secure payment solutions, including card payments, digital wallets such as Skrill, eCash solutions like PaysafeCard, and a suite of local payment methods.

What Paysafe stands for:

• Being open and honest.
• Keeping focused.
• Operating with Courage.
• Pioneering the future.

Our values and culture are driven by Equality, Development, Social Responsibility and Wellbeing.

How we work:

We follow a hybrid working model, spending an average of three days per week at our office location in Gresham Street next to St Paul’s Cathedral with easy access and transport links via St Paul’s, Bank, Cannon Street, City Thameslink, Liverpool Street, Farringdon, Mansion House.

The impact you will have:

• Achieve a solid understanding of Paysafe’s business as well as great knowledge of the Company’s payment processing solutions, systems, services, and products.
• Understand a wide array of prospective clients' business models and be able to tailor the conversation to their business and needs.
• Introduce new prospects to the company in a meaningful, professional manner.
• Qualify business-to-business leads and refer qualified leads to the relevant sales teams.
• Reviews, accepts, and rejects sales leads; including the creation of leads/opportunities in Salesforce.
• Provide regular reports on lead qualification.
• Lead qualifiers will also be updating addresses, emails, contact names etc. in the database as calls are being completed.
• Lead qualifiers are expected to make direct merchant calls and investigate websites.
• Other supporting activities may be needed to support event, webinar and campaign strategies.
• Build healthy pipelines through outbound channels including telephone and email as well as qualify inbound leads resulting from demand generation programs, web inquiries, referrals, and events.
• Discover the customers’/prospects’ business initiatives and develop strategies to maximize selling opportunities.
• Uncover and qualify ideal customer profile prospects.
• Account mapping and contact acquisition to ensure we know the right stakeholders.
• Handover qualified leads to our sales team.
• Build sales cadences and nurture flows for targets throughout the buying process.
• Maintain a thorough knowledge of our products and technology, as well as industry trends.
• Speak to value of our solutions and build credibility and trust with prospects/customers as well as internal and external partners.
• Provide routine updates to Salesforce.com with account activity and status.

What we’re looking for:

• Bachelor’s degree in marketing, business, or a related field or additional relevant experience in lieu of education, required.
• 2+ years of telephone customer service experience, customer-facing or sales experience in B2B environments, preferably in a payment technology-related field.
• Outbound phone experience preferred.
• Good knowledge of Salesforce or other CRM tools.
• Excellent verbal and written communication skills.
• Effective telephone communication skills.
• Knowledge of payments an asset.
• Flexibility in your schedule to support global time zones.
• Bilingual in another language is considered a plus.

A snippet of what you’ll get in return:

• Make your day work for you with our flexible working hours.
• You decide what your holiday looks like with the option to buy or sell your holiday and carry over up to 5 days into the next year.
• Enjoy social events on our roof top terrace with views onto St Pauls Cathedral.
• Our fully equipped facilities include showers, hairdryers and straighteners and fresh towels.
• Start your day with a free breakfast, fresh fruit and snacks.
• Take a breather in our dedicated wellbeing room.
• Spend time with those important to you with our enhanced paid family policies.
• Test our products Skrill and Neteller. Upon joining we will award you £50 into each wallet.
• Enjoy our discounts on memberships via vitality including gyms, leisure centres, yoga/Pilates across the country.
• Need a new Laptop or TV? We offer support purchasing Apple and LG products via Stormfront technology.
• Join our six employee-led equality communities and help foster a workplace that celebrates diversity and create opportunities to collaborate and learn.
• Give back to the community with four paid charity days.
• Kickstart your weekend early with our summer hours during the months of June, July and August with a 3pm finish every Friday.
• We also offer private health insurance (pre-existing conditions are included) & dental insurance, income protection, life assurance and more.

What to expect next:

• Phone screen with Talent Acquisition.
• Video interview with the Hiring Manager.
• In-person interview.
• Final HR interview with Talent Acquisition.

Equal Employment Opportunity:

Paysafe is an equal opportunity employer. We value diversity and are committed to providing a work environment of mutual respect to everyone without regard to race, color, religion, national origin, age, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.