Employee Relations Specialist

Paysafe is a leading payments platform with an extensive track record of serving merchants and consumers in the global entertainment sectors. Its core purpose is to enable businesses and consumers to connect and transact seamlessly through industry-leading capabilities in payment processing, digital wallet, and online cash solutions.

We are seeking a highly capable and confident Employee Relations (ER) Specialist to join our Global People Partnering team. This role will be pivotal in managing Capability and Conduct investigations across the business, ensuring the fair and consistent application of policies and procedures. The successful candidate will also provide proactive support to the wider People Partner team, contributing to a high‑performance, inclusive culture.

How we work

We follow a hybrid working model, spending an average of three days per week at our office location. The office is located in Gresham Street next to St Paul’s cathedral with easy access and transport links.

The impact you will have

• Lead and manage end‑to‑end employee relations cases, including disciplinary, grievance, performance, and conduct matters, ensuring compliance with internal policies and local employment laws.
• Conduct thorough investigations, prepare documentation, and provide clear, evidence‑based recommendations to stakeholders.
• Partner with People Partners and business leaders to support and advise on ER best practices, risk mitigation, and case resolution strategies.
• Maintain accurate and confidential case records using internal tracking systems.
• Collaborate with the relevant People Partner, legal counsel and external advisors on complex cases, including settlement agreements and tribunal preparation where necessary.
• Provide ad‑hoc support to the People Partnering team on projects such as organisational restructures, TUPE transfers, and change management programmes.

What we’re looking for

Essential Skills & Experience

• Proven experience in an ER‑focused role, ideally within a fast‑paced, matrixed organisation.
• Strong knowledge of UK employment law and HR best practices.
• Demonstrated ability to manage sensitive and complex cases with discretion and professionalism.
• Excellent communication, influencing, and stakeholder management skills.
• High attention to detail and ability to manage multiple priorities.
• Experience working with confidential data and maintaining appropriate boundaries.

Desirable Attributes

• Experience supporting international ER cases or working in a global HR function.
• A collaborative, solutions‑focused mindset with a passion for fairness and integrity.

Benefits

• Flexible working hours.
• Option to buy or sell holiday and carry over up to 5 days into the next year.
• Social events on our roof top terrace with views onto St Paul’s Cathedral.
• Fully equipped facilities including showers, hairdryers and straighteners.
• Free breakfast, fresh fruit and snacks.
• Dedicated wellbeing room.
• Enhanced paid family policies.
• £50 into each wallet upon joining.
• Discounts on memberships via vitality including gyms, leisure centres, yoga/Pilates.
• Support purchasing Apple and LG products via Stormfront technology.
• Join our six employee‑led equality communities.
• Four paid charity days.
• Summer hours during June, July and August with a 3pm finish every Friday.
• Private health insurance (pre‑existing conditions included) & dental insurance, income protection, life assurance and more.

What to expect next

• Phone screen with Talent Acquisition.
• Video interview with the Hiring Manager.
• In‑person interview with Hiring Manager, additional stakeholders.

If you’re successful joining the team, you’ll be meeting our CEO in person during our new joiners breakfast in London – a great opportunity to network with your peers.

Paysafe is an equal opportunity employer. We value diversity and are committed to providing a work environment of mutual respect to everyone without regard to race, color, religion, national origin, age, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.