Director, Consumer Risk Decision Strategy

Job Description

Paysafe is a global payments platform powering the experience economy,witha strong focus on the iGaming, video gaming,e-commerce, retail,traveland hospitality sectors. With 30 years of expertise in payment technology, Paysafe helps businesses and consumers lift every experience through seamless, secure payment solutions, including card payments, digital wallets such as Skrill, eCash solutions like PaysafeCard, and a suite of local payment methods. With approximately 2,900 employees across12countriesand annualized transactional volume of $167 billion in 2025, Paysafe connects people and businesses worldwide through innovative digital payment experiences.

Job Description

Paysafe is a global payments platform powering the experience economy,witha strong focus on the iGaming, video gaming,e-commerce, retail,traveland hospitality sectors. With 30 years of expertise in payment technology, Paysafe helps businesses and consumers lift every experience through seamless, secure payment solutions, including card payments, digital wallets such as Skrill, eCash solutions like PaysafeCard, and a suite of local payment methods. With approximately 2,900 employees across12countriesand annualized transactional volume of $167 billion in 2025, Paysafe connects people and businesses worldwide through innovative digital payment experiences.

It Starts Here. Have a Global Impact on the World of Payments.

We are seeking a Director, Consumer Risk Decision Strategy to lead fraud and AML/CTF decisioning across Paysafe’s global Consumer portfolios, including Skrill, NETELLER, paysafecard and other eCash and digital wallet products.

This role offers a unique opportunity to shape the future direction of Consumer Risk at Paysafe, build leadership capability across the function and play a key role in developing the next generation of risk leaders

It is a strategic leadership role requiring strong technical credibility. You will lead a specialist team, own the effectiveness of production decision strategies and help Paysafe make better use of machine-learning models and well-designed rules. Your objective will be to keep fraud and loss within appetite while reducing unnecessary declines and avoidable customer friction.

The Impact You Will Have

• Own Consumer fraud and AML/CTF decision strategies from initial risk assessment through to design, implementation, governance and production performance.
• Establish a model-led approach to risk decisioning, using rules where they provide necessary or demonstrable additional value.
• Act as an authoritative and constructive customer of Data Science, defining risk problems, setting performance expectations and challenging model outcomes.
• Determine appropriate model operating points and assess trade-offs between fraud detection, loss, false positives, customer friction and operational workload.
• Simplify the existing decisioning estate by removing ineffective, duplicative or over-specific rules, aggregations and metrics.
• Lead the Consumer Risk strategy for the migration of new portfolios to our core risk engine, ensuring effective production outcomes and using telemetry inputs efficiently.
• Work with Compliance to translate AML/CTF obligations and required scenarios into effective controls, prioritising competing requirements transparently.
• Deliver appropriate Risk Systems strategies for new products required to support our global Product team
• Lead and develop a team of 6-12 specialist analysts, remaining technically hands-on when needed.
• Establish clear priorities, quality standards, development plans and succession arrangements, while building stronger Fraud and AML leadership in the team.
• Act as strategic Supplier Relationship Owner for key risk platforms, including Feedzai, ThreatMetrix and Jumio, with responsibility for supplier performance, roadmaps, renewals and senior escalations.

What We’re Looking For

• Significant experience leading fraud decision strategy in a complex, high-volume Consumer environment.
• Deep knowledge of fraud prevention, account takeover, scams and rapidly evolving digital threats.
• Experience managing production decision strategies that combine machine-learning models with complementary rules.
• Strong understanding of model performance and the trade-offs between detection, loss, false positives, customer experience and operational demand.
• Practical expertise in the design, testing, governance, monitoring and retirement of rules and decision strategies.
• Strong working knowledge of SQL, Python, business intelligence tools and risk-engine interfaces, with the ability to interrogate analysis and review strategy logic directly.
• Credible working knowledge of AML/CTF monitoring and the translation of Compliance requirements into effective controls.
• Demonstrated success leading and developing an expert team of at least six people, combining effective delivery with capability building and succession planning.
• Strong governance, stakeholder-management and communication skills, with the ability to influence Data Science, Compliance, Product, Technology, Operations and regional Risk teams.
• Experience managing strategically important technology suppliers.

Experience in fintech, digital payments, digital wallets, neobanks, marketplaces or crypto would be particularly relevant. Exposure to gambling, gaming, crypto or LATAM payments would be advantageous, as would working knowledge of Feedzai, ThreatMetrix, and/or Jumio.

A Snippet Of What You’ll Get In Return

• Make your day work for you with our flexible working hours.
• You decide what your holiday looks like with the option to buy or sell your holiday and carry over up to 5 days into the next year.
• Enjoy social events on our roof top terrace with views onto St Pauls Cathedral.
• Our fully equipped facilities include showers, hairdryers and straighteners and fresh towels.
• Start your day with a free breakfast, fresh fruit and snacks.
• Take a breather in our dedicated wellbeing room.
• Spend time with those important to you with our enhanced paid family policies.
• Test our products Skrill and Neteller. Upon joining we will award you £50 into each wallet.
• Enjoy our discounts on memberships via vitality including, gyms, leisure centres, yoga/Pilates across the country.
• Need a new Laptop or TV? We offer support purchasing Apple and LG products via Stormfront technology.
• Join our six employee-led equality communities and help foster a workplace that celebrates diversity and create opportunities to collaborate and learn.
• Give back to the community with four paid charity days.
• Kickstart your weekend early with our summer hours during the months of June, July and August with a 3pm finish every Friday.
• Let’s not forget, we also offer: Private health insurance (pre-existing conditions are included) & dental insurance, income protection, life assurance and more.

What To Expect Next

• Phone screen with Talent Acquisition Team
• Video interview with the Hiring Manager
• In-person interview with Key Stakeholders
• Meet with Hiring Manager in-person

Equal Employment Opportunity

Paysafe is an equal opportunity employer. We value diversity and are committed to providing a work environment of mutual respect to everyone without regard to race, color, religion, national origin, age, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.

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