Relationship Manager in City of London

About Paysafe

Paysafe is a leading payments platform with an extensive track record of serving merchants and consumers in the global entertainment sectors. Its core purpose is to enable businesses and consumers to connect and transact seamlessly through industry-leading capabilities in payment processing, digital wallet, and online cash solutions. With 29 years of online payment experience, an annualized transactional volume of $152 billion in 2024, and approximately 3,000 employees located in 12+ countries, Paysafe connects businesses and consumers across 260 payment types in 48 currencies around the world. Delivered through an integrated platform, Paysafe solutions are geared toward mobile-initiated transactions, real-time analytics and the convergence between brick-and-mortar and online payments.

It starts here. Have a global impact on the world of payments.

Summary

Paysafe is seeking a Relationship Manager to join our Online Trading Team. Reporting directly to the VP of Online Trading, this role is focused on delivering exceptional service and strategic support to our CFD, FX, and Online Trading merchant accounts. The Relationship Manager will be instrumental in cultivating strong, long-term partnerships and driving the growth and optimization of existing portfolios.

What Paysafe stands for:

• Being open and honest.
• Keeping focused.
• Operating with Courage.
• Pioneering the future.

Our values and culture are driven by Equality, Development, Social Responsibility and Wellbeing.

How we work:

We follow a hybrid working model, spending an average of three days per week at our office location. The office is located in Gresham Street next to St Paul’s cathedral with easy access and transport links via St Paul’s, Bank, Cannon Street, City Thameslink, Liverpool Street, Farringdon, Mansion House.

Responsibilities

• Develop and maintain a deep understanding of Paysafe’s product suite, including Acquiring, Digital Wallets, and other payment processing solutions.
• Deliver exceptional service and support to merchant accounts, handling both routine operational requests and complex projects or integrations.
• Gain insight into each merchant’s business model to effectively position and upsell Paysafe’s solutions, driving portfolio growth and optimizing payment performance.
• Collaborate with Marketing and Product teams to create tailored marketing initiatives that enhance merchant partnerships where a strong business case exists.
• Achieve revenue targets within assigned accounts through strategic relationship management, consultative engagement, and proactive leadership.
• Monitor merchant processing activities regularly, analyze trends, and communicate key insights to clients to support informed decision-making.
• Conduct periodic account review meetings to maintain strong client relationships, address issues, and identify opportunities for improvement.
• Provide merchants with clear, accurate guidance on industry regulations, compliance requirements, product updates, and project milestones.
• Partner with internal teams—including Product, Risk, and Marketing—to resolve merchant inquiries and relay valuable feedback on customer needs and preferences.
• Share timely and relevant market intelligence within your sector to inform and shape future marketing and product strategies.

Qualifications

• Minimum of 4 years’ experience in account management, relationship management, customer success, sales, or business development, required—preferably within CFD, FX, Online Trading, or related sectors.
• Willingness and ability to travel for in-person client meetings and networking.
• Strong customer focus with a proven track record of supporting large merchants, growing existing portfolios, and consistently exceeding revenue targets.
• Commercially savvy with strategic thinking skills and the ability to identify new business opportunities.
• Self-motivated and capable of working independently, with excellent organizational, time management, and communication abilities.
• High level of enthusiasm and a strong work ethic suited to a fast-paced, results-driven environment.
• Proficient in Microsoft Office (Word, Excel, PowerPoint); experience with CRM systems or proprietary software is a plus.
• Skilled in drafting proposals and delivering client presentations—considered a valuable asset.

A snippet of what you’ll get in return:

• Make your day work for you with our flexible working hours.
• You decide what your holiday looks like with the option to buy or sell your holiday and carry over up to 5 days into the next year.
• Enjoy social events on our roof top terrace with views onto St Pauls Cathedral.
• Our fully equipped facilities include showers, hairdryers and straighteners and fresh towels.
• Start your day with a free breakfast, fresh fruit and snacks.
• Take a breather in our dedicated wellbeing room.
• Spend time with those important to you with our enhanced paid family policies.
• Test our products Skrill and Neteller. Upon joining we will award you £50 into each wallet.
• Enjoy our discounts on memberships via vitality including, gyms, leisure centres, yoga/Pilates across the country.
• Need a new Laptop or TV? We offer support purchasing Apple and LG products via Stormfront technology.
• Join our six employee-led equality communities and help foster a workplace that celebrates diversity and create opportunities to collaborate and learn.
• Give back to the community with four paid charity days.
• Kickstart your weekend early with our summer hours during the months of June, July and August with a 3pm finish every Friday.

Let’s not forget, we also offer: Private health insurance (pre-existing conditions are included) & dental insurance, income protection, life assurance and more.

What to expect next:

• Phone screen with Talent Acquisition.
• Video interview with the Hiring Manager.
• In-person interview.
• Final HR interview with Talent Acquisition.

If you’re successful joining the team, you’ll be meeting our CEO in person during our new joiners breakfast in London – a great opportunity to network with your peers.

Equal Employment Opportunity

Paysafe is an equal opportunity employer. We value diversity and are committed to providing a work environment of mutual respect to everyone without regard to race, color, religion, national origin, age, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.