At a Glance
- Tasks: Lead the transformation of legacy communications into Salesforce Marketing Cloud.
- Company: Join Paysafe, a global leader in payment solutions with a vibrant culture.
- Benefits: Flexible hours, generous holiday options, health insurance, and wellness perks.
- Other info: Enjoy social events, community involvement, and excellent career growth opportunities.
- Why this job: Make a real impact on modernising communication strategies in a dynamic environment.
- Qualifications: 5+ years in Salesforce Marketing Cloud and strong stakeholder management skills.
The predicted salary is between 63000 - 77000 £ per year.
Paysafe is a global payments platform powering the experience economy, with a strong focus on the iGaming, video gaming, e-commerce, retail, travel and hospitality sectors. With 30 years of expertise in payment technology, Paysafe helps businesses and consumers lift every experience through seamless, secure payment solutions, including card payments, digital wallets such as Skrill, eCash solutions like PaysafeCard, and a suite of local payment methods. With approximately 2,900 employees across 12 countries and annualized transactional volume of $167 billion in 2025, Paysafe connects people and businesses worldwide through innovative digital payment experiences.
We are seeking a Salesforce Marketing Cloud Solutions Manager to lead a key transformation initiative focused on the discovery, planning, migration, and cutover of legacy communications capabilities into Salesforce Marketing Cloud Advanced. This role owns discovery, migration planning, solution design, and cutover for customer communications currently delivered through legacy platforms. You will work closely with Marketing, Product, Technology, and Architecture teams to ensure communications are transitioned into a scalable, well-governed, and brand-aligned Marketing Cloud ecosystem. This is a hands-on solution leadership role focused on transformation and migration, not day-to-day campaign execution.
What Paysafe stands for: Being open and honest. Keeping focused. Operating with Courage. Pioneering the future. Our values and culture are driven by Equality, Development, Social Responsibility and Wellbeing.
Key responsibilities:
- Legacy Communications Discovery & Migration Planning: Lead discovery across legacy communications platforms to identify current-state journeys, templates, triggers, dependencies, integrations, and operational processes. Define the migration strategy and delivery approach for transitioning legacy communications into Salesforce Marketing Cloud Advanced. Assess communications for rationalisation, standardisation, redesign, and migration readiness. Ensure migration plans align with broader platform and transformation roadmaps.
- Cutover & Transition Management: Plan and coordinate end-to-end cutovers from legacy platforms into Marketing Cloud. Manage risks, dependencies, testing, and business continuity considerations. Support go-live, hypercare, and post-migration stabilisation.
- Solution Design & Delivery: Gather and document requirements from business stakeholders and translate them into scalable solution designs and delivery-ready user stories. Collaborate with architects and technology teams to assess feasibility, data dependencies, integration requirements, and non-functional considerations. Design and implement Marketing Cloud Advanced solutions including journeys, templates, audience segmentation, data structures, and orchestration logic, while excluding day-to-day campaign operations. Ensure migrated communications are structured to support future scalability, reusability, and governance.
- Brand Alignment & Stakeholder Collaboration: Partner closely with marketing stakeholders to ensure all migrated communications are aligned with brand standards, tone of voice, and customer communication objectives. Act as a bridge between technical teams and marketing, helping translate business intent into practical and effective Marketing Cloud solutions. Provide clear progress updates to stakeholders on migration scope, status, risks, and delivery milestones. Contribute to the long-term Marketing Cloud roadmap and support a consistent, enterprise-wide approach to communications transformation.
- Subject Matter Expertise: Act as the Marketing Cloud subject matter expert for legacy communications migration and transformation. Support teams in identifying opportunities to improve communication quality, operational efficiency, and platform consistency through migration. Guide more junior team members and support best-practice adoption across solution design, journey orchestration, and platform usage.
What you bring:
- 5+ years of experience in Salesforce Marketing Cloud implementation, including solution design, journey building, segmentation, content configuration, and integration with enterprise systems.
- Understanding and experience in Marketing Cloud Advanced/Next.
- Understanding and experience in Data 360 (Data Cloud).
- Strong experience in legacy platform migration, communications transformation, or MarTech stack consolidation programmes.
- Proven ability to lead scope discovery, migration planning, and cutover coordination across complex stakeholder environments.
- Strong understanding of communications ecosystems, trigger-based messaging, customer journeys, template migration, and campaign orchestration.
- Experience working with agile delivery teams and tools such as JIRA, Confluence, or similar platforms.
- Strong stakeholder management and cross-functional collaboration skills, with the ability to work effectively across marketing, product, architecture, and engineering.
- Ability to translate ambiguous legacy processes into structured, scalable future-state solutions.
- Understanding of the wider Salesforce ecosystem, including exposure to Sales Cloud, Service Cloud, Data 360, Communities is an advantage.
- Bachelor’s degree or equivalent practical experience.
Preferred experience:
- Experience supporting communication migration programmes within large-scale transformation or platform consolidation initiatives.
- Experience working in payments, fintech, regulated industries, or other complex enterprise environments.
- Familiarity with governance, risk mitigation, and business continuity considerations during cutover and platform transition.
- Exposure to multi-channel communications including email, SMS, push, and operational messaging.
Why join us? This is an opportunity to play a central role in modernising Paysafe’s communications landscape. You will help shape how legacy communication capabilities are transitioned into a more scalable, strategic, and brand-aligned Salesforce Marketing Cloud environment, while supporting critical transformation programmes across the business.
A snippet of what you’ll get in return:
- Make your day work for you with our flexible working hours.
- You decide what your holiday looks like with the option to buy or sell your holiday and carry over up to 5 days into the next year.
- Enjoy social events on our roof top terrace with views onto St Pauls Cathedral.
- Our fully equipped facilities include showers, hairdryers and straighteners and fresh towels.
- Start your day with a free breakfast, fresh fruit and snacks.
- Take a breather in our dedicated wellbeing room.
- Spend time with those important to you with our enhanced paid family policies.
- Test our products Skrill and Neteller. Upon joining we will award you 50 into each wallet.
- Enjoy our discounts on memberships via vitality including, gyms, leisure centres, yoga/Pilates across the country.
- Need a new Laptop or TV? We offer support purchasing Apple and LG products via Stormfront technology.
- Join our six employee-led equality communities and help foster a workplace that celebrates diversity and create opportunities to collaborate and learn.
- Give back to the community with four paid charity days.
- Kickstart your weekend early with our summer hours during the months of June, July and August with a 3pm finish every Friday.
Let’s not forget, we also offer: Private health insurance (pre-existing conditions are included) & dental insurance, income protection, life assurance and more.
What to expect next: Phone screen with Talent Acquisition. Video interview with members of the Salesforce Martech team. Video interview with someone from the marketing team. Video interview with VP Salesforce Solutions. In-person meet and greet with someone from the team and final HR interview with Talent Acquisition. If you’re successful joining the team, you’ll be meeting our CEO in person during our new joiners breakfast in London – a great opportunity to network with your peers.
Equal Employment Opportunity: Paysafe is an equal opportunity employer. We value diversity and are committed to providing a work environment of mutual respect to everyone without regard to race, color, religion, national origin, age, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.
Salesforce Marketing Cloud Solutions Manager in London employer: Paysafe Group
Paysafe is an exceptional employer that prioritises employee wellbeing and development, offering a flexible working model and a vibrant office environment in the heart of London. With a strong commitment to equality and social responsibility, employees benefit from generous holiday options, health insurance, and opportunities for personal growth through community engagement and employee-led initiatives. Join us to make a meaningful impact in the payments industry while enjoying a supportive and dynamic workplace culture.
StudySmarter Expert Advice🤫
We think this is how you could land Salesforce Marketing Cloud Solutions Manager in London
✨Show Your Creative Side
In marketing communications, standing out is key. Get creative with your application! Consider designing a mini-campaign or pitch that highlights your skills and understanding of the brand. Tailor it for Paysafe Group and show them what you can bring to the table.
✨Engage in Marketing Communities
Get involved in local or online marketing communications groups. Check out platforms like Meetup for events and workshops. Networking here can lead to hidden job openings and valuable insights into the industry trends—this is where we often discover what companies like Paysafe Group are looking for.
✨Leverage Social Media
Use platforms like LinkedIn and Twitter to showcase your passion for marketing communications. Share insights, articles, and your own content that resonates with the industry. Tagging or interacting with Paysafe Group on these platforms can catch the eye of recruiters and show you're genuinely interested in them.
✨Attend Industry Events
Keep an eye out for marketing conferences and workshops. These are great places to meet potential employers face-to-face and make connections that could land you a full-time role at Paysafe Group. Bring your business cards and be prepared to chat about how you can contribute!
We think you need these skills to ace Salesforce Marketing Cloud Solutions Manager in London
Some tips for your application 🫡
Craft an Impactful Cover Letter:Your cover letter is your chance to shine! Focus on your passion for marketing communications and how your previous experiences can benefit Paysafe Group. Make sure to mention specific campaigns or projects you’ve worked on that showcase your creativity and strategic thinking.
Showcase Your Writing Skills:As you're diving into a marketing communications role, your writing ability is crucial. Include samples of your work, like blog posts, press releases, or social media campaigns in your application. This lets us see your style and how you engage with different audiences.
Tailor Your CV to Marketing:Your CV should highlight relevant marketing skills and experiences! Include specific tools or platforms you’ve used, like Google Analytics or social media management software. Mention any certifications or workshops related to marketing that you've completed – they can give you an edge!
Demonstrate Your Understanding of Paysafe Group:Show us that you’ve done your homework! In your application, briefly mention what you admire about Paysafe Group’s marketing approach or any recent campaigns that caught your attention. This can reveal your enthusiasm for the role and your genuine interest in joining our team!
How to prepare for a job interview at Paysafe Group
✨Showcase Your Creative Campaigns
Get ready to flaunt your portfolio! Include examples of previous marketing campaigns you've worked on, especially those that showcase your creativity and strategy. Recruiters at Paysafe Group will be keen to see how you conceptualise and execute campaigns, so highlight any measurable outcomes to back up your claims.
✨Know Your Digital Tools Inside Out
If you’re heading into a marketing-communications role, make sure you're comfortable discussing key digital marketing tools like Google Analytics, HubSpot, or Hootsuite. Expect some technical questions about how you've used these tools in the past, as they'll want to gauge your hands-on experience and how you analyse data to drive marketing decisions.
✨Be Ready for Scenario-Based Questions
At Paysafe Group, they may throw some scenario-based questions your way, aimed at testing your problem-solving skills in real-life marketing situations. Think through potential challenges you’ve faced, how you navigated them, and be prepared to discuss your thought process and outcome.
✨Demonstrate Your Passion for Marketing
As you’re applying for a full-time position, show that you're not just looking for a job, but a career in marketing. Talk about the latest trends in marketing communications, your favourite campaigns, and why they inspire you. Your enthusiasm can really make you stand out and demonstrate that you’re committed to growing within the field.
