At a Glance
- Tasks: Manage payroll processes, resolve queries, and ensure data accuracy for employee payments.
- Company: Join a dynamic team focused on delivering high-quality payroll services.
- Benefits: Enjoy a fixed-term role with opportunities for professional development and collaboration.
- Why this job: Make a real impact by supporting employees and improving service delivery in a collaborative environment.
- Qualifications: Strong understanding of payroll legislation and experience with payroll systems required.
- Other info: This is a 5-month fixed-term position ideal for those pursuing a CIPP qualification.
The predicted salary is between 36000 - 60000 £ per year.
My client is looking to recruit a Payroll & People Advisor on a 5-month fixed-term basis. We are seeking someone with a strong understanding of HMRC statutory absence legislation, along with knowledge of tax, national insurance, LGPS, and Teachers pension regulation contributions. System knowledge to undertake user acceptance testing is also required.
Accountabilities
- Ensure data input accuracy to guarantee correct payments and deductions, including statutory and contractual requirements such as pension contributions.
- Support and guide employees in using self-service where possible.
- Resolve complex payroll queries to meet specified timeframes within Service Level Agreements (SLAs).
- Manage payroll processes to generate payments to employees and third parties, including statutory reporting.
- Maintain the integrity and security of personal, contractual, and financial information in compliance with legislation and Council policies.
- Collaborate within a team to process and deliver high-quality work, ensuring the accuracy of outputs.
- Respond to customer inquiries promptly and professionally via various channels, including customer portal, written communication, or verbal interactions.
- Support service improvement initiatives and system testing to exceed customer expectations.
Additional requirements include:
- Evidence of ongoing professional development, working towards a CIPP qualification.
- Experience with payroll systems delivering high-quality services.
- Good knowledge of payroll processes including statutory payments, deductions, and pension schemes.
- Ability to work collaboratively and provide policy advice.
- Effective communication skills, demonstrating empathy, active listening, and high-standard written communication.
- Experience in a customer-oriented environment, handling queries, and continuously improving service delivery.
Payroll & People Advisor employer: Payroll
Contact Detail:
Payroll Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Payroll & People Advisor
✨Tip Number 1
Familiarise yourself with HMRC statutory absence legislation and the specific payroll systems mentioned in the job description. This knowledge will not only help you during the interview but also demonstrate your commitment to understanding the role.
✨Tip Number 2
Network with professionals in the payroll and HR sectors, especially those who have experience with LGPS and Teachers pension regulations. Engaging with them can provide insights and potentially valuable referrals.
✨Tip Number 3
Prepare to discuss your experience in resolving complex payroll queries. Think of specific examples where you successfully managed such situations, as this will showcase your problem-solving skills and customer service orientation.
✨Tip Number 4
Highlight any ongoing professional development efforts, particularly if you're working towards a CIPP qualification. This shows your dedication to the field and your desire to stay updated on industry standards.
We think you need these skills to ace Payroll & People Advisor
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and requirements. Highlight your understanding of HMRC statutory absence legislation, tax, national insurance, and pension regulations in your application.
Tailor Your CV: Customise your CV to reflect relevant experience in payroll systems and processes. Emphasise any previous roles where you managed payroll queries or collaborated within a team to deliver high-quality work.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your effective communication skills and customer-oriented experience. Mention specific examples of how you've resolved complex payroll issues or improved service delivery in past roles.
Highlight Professional Development: Include any evidence of ongoing professional development, such as working towards a CIPP qualification. This demonstrates your commitment to the field and aligns with the company's expectations for continuous improvement.
How to prepare for a job interview at Payroll
✨Know Your Legislation
Make sure you have a solid understanding of HMRC statutory absence legislation, tax, national insurance, and pension regulations. Brush up on these topics before the interview, as they are crucial for the Payroll & People Advisor role.
✨Demonstrate System Knowledge
Be prepared to discuss your experience with payroll systems and user acceptance testing. Highlight any specific systems you've worked with and how you've contributed to their effectiveness in previous roles.
✨Showcase Your Communication Skills
Effective communication is key in this role. Practice articulating complex payroll concepts clearly and concisely. Be ready to provide examples of how you've handled customer inquiries and resolved issues in a professional manner.
✨Emphasise Team Collaboration
This position requires working closely with others. Share examples of how you've successfully collaborated within a team to achieve high-quality outputs, and how you’ve contributed to service improvement initiatives.