At a Glance
- Tasks: Support clients with onboarding, training, and troubleshooting on our Capture Expense platform.
- Company: Join a growing team at an award-winning fintech company in Newcastle.
- Benefits: Competitive salary, generous bonuses, hybrid work, and wellness support.
- Other info: Dynamic environment with ongoing learning and career development opportunities.
- Why this job: Be part of a new support team and influence client experiences from the start.
- Qualifications: Experience in technical support or SaaS, with strong problem-solving skills.
The predicted salary is between 30000 - 40000 £ per year.
Join our growing Capture Expense team. We’re looking for an Expenses Software Specialist to join our newly established support team in Newcastle. This is an exciting opportunity for someone with a technical support background who enjoys solving problems, working closely with clients, and helping businesses get the best from software and technology.
You’ll play a key role in supporting and onboarding clients onto Capture Expense, our modern expenses platform, helping deliver a high-quality customer experience from implementation through to ongoing support. We are particularly interested in candidates with experience supporting financial systems, accounting software, SaaS platforms, or working with imports, exports, integrations, and client data.
As the proud recipient of the Payroll Service Provider of the Year 2025 award at the CIPP Annual Excellence Awards, we offer exciting opportunities for professional development, competitive bonus structures, and a collaborative work environment. Our modern offices are located in Hoults Yard, nestled on the outskirts of the vibrant Ouseburn Valley. This area boasts a thriving creative community, rich local heritage, and a lively social scene.
What you’ll do
- Providing high-quality support to clients across the Capture Expense platform
- Troubleshooting issues relating to imports, exports, integrations, and user configuration
- Supporting onboarding and implementation activities for new clients
- Delivering client training sessions and product demonstrations
- Building strong working relationships with clients and internal teams
- Working collaboratively with Product, Development, Sales, and Operations teams
- Identifying recurring issues and opportunities to improve the client experience
- Developing strong expertise across the Capture Expense platform and associated financial systems
What you’ll bring
- Experience in technical support, SaaS support, onboarding, or software implementation
- Exposure to accounting systems, finance platforms, payroll software, or expenses systems
- Experience working with CSV imports/exports, integrations, or client data management
- Strong troubleshooting and problem-solving skills
- Excellent communication skills with confidence speaking to clients
- A proactive and solutions-focused mindset
- The ability to manage multiple priorities in a fast-paced environment
Experience with expense management software or financial platforms would be advantageous, but not essential.
What's in it for me?
Why join us?
- Be part of a newly established and growing support team
- Work with a collaborative and supportive business
- Opportunity to influence processes and client experience from an early stage
- Exposure to payroll, fintech, payments, and SaaS technology
- Ongoing learning and career development opportunities
- Join an award-winning organisation with ambitious growth plans
If you enjoy technology, problem solving, and delivering excellent client support, we’d love to hear from you. At Cintra, we firmly believe that our employees are the cornerstone of our success, and investing in their growth is synonymous with investing in the future of our company.
As part of our commitment to nurturing our team, we are proud to offer:
- A competitive salary with generous bonus opportunities
- Hybrid and flexible working arrangements supporting your work-life balance
- Employer matched pension contribution to 5%
- Wellbeing support through our company-funded health plan, health checks and employee assistance program
- Onsite parking
- And more!
In addition to the above, we strategically invest in our employees giving our workforce the learning opportunities they need to keep moving forwards in their careers. We offer continuous employee training to keep knowledge fresh, skills sharp and develop confidence.
Ready to make expenses feel effortless? Apply now and help clients get the most from Cintra's platform. Cintra is committed to data privacy and information security. This role includes responsibilities under UK GDPR and ISO 27001. All applicants must be eligible to work in the UK.
Further details of the role can be found linked in the Job Description. Please note that we do not accept unsolicited CVs from agencies for this position, we thank you for your cooperation. We reserve the right to close this job advert at anytime should there be a high volume of applications.
Expenses Software Support Consultant in Newcastle upon Tyne employer: Payroll Software & Services Group
Cintra is an exceptional employer that prioritises employee growth and well-being, offering a collaborative work environment in the vibrant Ouseburn Valley. With competitive salaries, generous bonus opportunities, and a commitment to ongoing professional development, employees are empowered to thrive in their careers while enjoying a healthy work-life balance through flexible working arrangements. Join our award-winning team and be part of a supportive culture that values innovation and client success.
Contact Details:
Payroll Software & Services Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Expenses Software Support Consultant in Newcastle upon Tyne
✨Tip Number 1
Get to know the Capture Expense platform inside out! Familiarise yourself with its features and functionalities so you can confidently discuss how it can solve clients' problems during interviews.
✨Tip Number 2
Practice your troubleshooting skills! Think of common issues clients might face and prepare solutions. This will show your proactive mindset and problem-solving abilities when chatting with potential employers.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the company culture and help you stand out in the application process.
✨Tip Number 4
Don’t forget to showcase your communication skills! During interviews, demonstrate how you would explain technical concepts to clients in a simple way. This is key for a role that involves client interaction.
We think you need these skills to ace Expenses Software Support Consultant in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Technical Skills:Make sure to highlight your technical support experience in your application. We want to see how you've tackled problems in the past, especially with financial systems or SaaS platforms. This will help us understand your fit for the role!
Tailor Your Application:Don’t just send a generic CV! Tailor your application to reflect the specific skills and experiences mentioned in the job description. We love seeing candidates who take the time to connect their background with what we’re looking for.
Be Personable:Since this role involves a lot of client interaction, let your personality shine through in your written application. We’re looking for someone who can build strong relationships, so don’t be afraid to show us your communication style!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Payroll Software & Services Group
✨Know Your Product Inside Out
Before the interview, make sure you familiarise yourself with Capture Expense and its features. Understand how it integrates with financial systems and be ready to discuss how you can help clients maximise their use of the platform.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully troubleshot issues or improved client experiences. Highlight your technical support background and how it relates to the role, especially with SaaS platforms and data management.
✨Communicate Clearly and Confidently
Practice explaining complex technical concepts in simple terms. Since this role involves client interaction, demonstrating excellent communication skills will be key. Consider doing mock interviews with friends to refine your delivery.
✨Demonstrate a Proactive Mindset
Be ready to discuss how you approach challenges and identify opportunities for improvement. Employers love candidates who take initiative, so think of ways you could enhance the client experience or streamline processes within the support team.
