At a Glance
- Tasks: Provide top-notch technical support to merchants and partners via email and phone.
- Company: Join Payroc, a global leader in payments technology with a people-first culture.
- Benefits: Enjoy remote work, competitive pay, and comprehensive benefits for your well-being.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
- Why this job: Make a real impact by solving problems and helping businesses thrive.
- Qualifications: Passion for tech support, strong communication skills, and attention to detail required.
The predicted salary is between 30000 - 40000 £ per year.
About Payroc
Payroc is a global payments technology company helping businesses get paid, grow faster, and operate smarter. From powerful POS systems to seamless online and mobile payment solutions, we equip merchants with the tools they need to succeed in today's fast-moving commerce landscape. At Payroc, our culture is built around people who lead with grit, take ownership, and are not afraid to be a boss when it comes to driving results. We believe the best solutions start when we listen first to our customers, our partners, and each other so we can deliver payment experiences that truly make a difference for the businesses we serve. We are a team that moves quickly, thinks entrepreneurially, and celebrates big wins together. If you are energized by building relationships, solving real business problems, and creating opportunities for yourself and your clients, Payroc is the kind of place where you can make an impact and grow your career.
Position Overview
The Technical Support Specialist is at the forefront of delivering exceptional service to our merchants, partners, and resellers. In this role, you will be the go-to expert for merchants and partners seeking technical support for terminals and gateways used in credit card and ACH processing. Your mission is to provide effective solutions, bridge knowledge gaps, and proactively identify opportunities to help merchants maximize their revenue potential. As a Technical Support Specialist, you will also take ownership of ensuring customer satisfaction by leveraging your in-depth knowledge of terminals and payment solutions. You will deliver training, assist with troubleshooting, and escalate issues to the appropriate teams when necessary. Empowered with the responsibility and authority to drive customer satisfaction, you will play a key role in upholding Payroc's reputation for exceptional service and partnership support.
Duties and Responsibilities
- Provide client support via email and telephone
- Process all technical enquiries, orders, and general administration timely and accurately
- Coach customers to be product experts so they become increasingly self-sufficient
- Take the appropriate action to ensure customer expectations are fully delivered
Qualifications
- Prior experience where you can demonstrate your passion for technical support
- Able to work on own initiative as well as part of a team
- Strong written and oral communication skills
- Effective administration, planning, and organization skills with strong attention to detail and accuracy
- Ability to work in a fast-paced environment to provide top-level customer support
- Computer literate (Word, Excel, Microsoft Outlook)
Working Conditions
Extensive desk-based work involving prolonged periods using a computer and sitting for extended periods. Frequent interaction with team members, leaders, subject matter experts, internal stakeholders, and cross-functional partners to support learning intake, coordination, and project execution.
Equality
At Payroc we are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individuals' qualifications without regard to race, color, religion, national social or ethnic origin, sex, age, physical, mental, or sensory disability, sexual orientation or any other status protected by the laws regulation in the location we operate. Payroc does not tolerate discrimination or harassment based on any of these characteristics. Payroc is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.
Compensation and Benefits
Our compensation reflects the cost of labor across several U.S. geographic markets. Actual compensation may vary based on a number of factors, including location, job-related knowledge, skills, and experience. Depending on the position offered, additional forms of compensation - such as bonuses, incentives, or equity - may also be included as part of the total compensation package. We offer a comprehensive range of benefits to support your overall well-being, both personally and professionally. These may include medical coverage, financial benefits, and wellness support tailored to your needs.
Candidate Privacy Notice
We are committed to protecting the privacy and security of personal information provided to us during the recruitment and hiring process. Our Candidate Privacy Notice explains how we collect, use, store, and protect your personal data when you apply for a role with us. This notice applies to all job applicants and candidates, including those located in the European Economic Area (EEA), the United Kingdom, Canada, and other applicable jurisdictions. You can find our Candidate Privacy Notice on our Careers Page under FAQs.
Note to Agencies
Payroc does not accept resume submissions from agencies outside of existing agreements. Please do not send unsolicited resumes to Payroc HR or to Payroc employees. Payroc is not responsible for any fees associated with unsolicited resume submissions. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.
Benefits: Work From Home TLNT1_NI
Specialist I, Technical Support, Third party TLNT1_NI employer: Payroc
At Payroc, we pride ourselves on being an exceptional employer that fosters a dynamic and inclusive work culture. As a Technical Support Specialist, you will enjoy the flexibility of working from home while being part of a team that values grit, ownership, and collaboration. With comprehensive benefits and ample opportunities for professional growth, Payroc is dedicated to empowering its employees to make a meaningful impact in the fast-paced payments technology landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Specialist I, Technical Support, Third party TLNT1_NI
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Payroc on LinkedIn. Ask them about their experiences and any tips they might have for landing the Technical Support Specialist role. Personal connections can give you insights that job descriptions just can't.
✨Tip Number 2
Prepare for the interview by brushing up on your technical knowledge. Make sure you can confidently discuss payment solutions, terminals, and troubleshooting techniques. We want to see that you're not just passionate but also knowledgeable about the tools you'll be supporting.
✨Tip Number 3
Show off your problem-solving skills during the interview! Think of examples from your past experiences where you successfully resolved technical issues or helped customers. This will demonstrate your ability to take ownership and drive results, which is key at Payroc.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows that you're serious about joining the Payroc team and ready to make an impact.
We think you need these skills to ace Specialist I, Technical Support, Third party TLNT1_NI
Some tips for your application 🫡
Show Your Passion for Tech Support:When you're writing your application, make sure to highlight any previous experience that showcases your passion for technical support. We want to see how you've helped others solve problems and how you can bring that energy to our team!
Be Clear and Concise:In your written application, clarity is key! Use straightforward language and get to the point quickly. We appreciate well-structured responses that demonstrate your strong communication skills, so don’t hold back!
Tailor Your Application:Make sure to tailor your application to the role of Technical Support Specialist. Mention specific skills or experiences that relate directly to the duties and responsibilities outlined in the job description. This shows us you’ve done your homework!
Apply Through Our Website:Don’t forget to apply through our careers page! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just click the Apply button and follow the prompts!
How to prepare for a job interview at Payroc
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of payment solutions, terminals, and gateways. Being able to discuss specific technical issues and solutions will show that you're not just familiar with the products but can also provide valuable insights.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled technical challenges in the past. Think about situations where you turned a frustrated customer into a satisfied one by resolving their issues effectively. This will demonstrate your ability to think on your feet and deliver exceptional service.
✨Practice Clear Communication
Since you'll be interacting with clients via email and phone, practice explaining complex technical concepts in simple terms. This will help you convey your ideas clearly during the interview and show that you can coach customers to become product experts.
✨Emphasise Teamwork and Initiative
Be ready to discuss how you work both independently and as part of a team. Highlight instances where you've taken ownership of a project or helped a colleague, as this aligns with Payroc's culture of collaboration and grit.
