At a Glance
- Tasks: Support merchants with technical queries via email and phone, ensuring top-notch customer service.
- Company: Join Payroc, a dynamic team focused on innovative solutions for real-world challenges.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Other info: Late shift hours from 18:30 to 03:00, promoting an inclusive workplace for all.
- Why this job: Be part of a small team making a big impact while mastering your craft in tech support.
- Qualifications: Passion for tech support, strong communication skills, and ability to thrive in a fast-paced setting.
The predicted salary is between 30000 - 42000 £ per year.
Specialist I, Technical Support, Terminal (Late Shift)
Contact Centre, Operations
Reports To
Manager, Technical Support
Contact Centre, Operations
About Payroc
Payroc is a global payments technology company helping businesses get paid, grow faster, and operate smarter. From powerful POS systems to seamless online and mobile payment solutions, we equip merchants with the tools they need to succeed in today’s fast-moving commerce landscape.
At Payroc, our culture is built around people who lead with grit, take ownership, and are not afraid to be a boss when it comes to driving results. We believe the best solutions start when we listen first to our customers, our partners, and each other so we can deliver payment experiences that truly make a difference for the businesses we serve.
We are a team that moves quickly, thinks entrepreneurially, and celebrates big wins together. If you are energized by building relationships, solving real business problems, and creating opportunities for yourself and your clients, Payroc is the kind of place where you can make an impact and grow your career.
Position Overview
The Technical Support Specialist is at the forefront of delivering exceptional service to our merchants, partners, and resellers. In this role, you will be the go-to expert for merchants and partners seeking technical support for terminals and gateways used in credit card and ACH processing. Your mission is to provide effective solutions, bridge knowledge gaps, and proactively identify opportunities to help merchants maximise their revenue potential.
As a Technical Support Specialist, you will also take ownership of ensuring customer satisfaction by leveraging your in-depth knowledge of terminals and payment solutions. You will deliver training, assist with troubleshooting, and escalate issues to the appropriate teams when necessary. Empowered with the responsibility and authority to drive customer satisfaction, you will play a key role in upholding Payroc’s reputation for exceptional service and partnership support.
Duties and Responsibilities
- Provide client support via email and telephone
- Process all technical enquiries, orders, and general administration in a timely and accurate manner
- Coach customers to become product experts so they are increasingly self-sufficient
- Take appropriate action to ensure customer expectations are fully met
- Liaise with internal teams as required
Qualifications
- Previous experience demonstrating a strong passion for technical support
- Ability to work on own initiative as well as part of a team
- Strong written and verbal communication skills
- Effective administration, planning, and organisational skills with high attention to detail and accuracy
- Ability to work in a fast-paced environment while providing a high level of customer support
- Strong computer literacy including Microsoft Word, Excel, and Outlook
Work Style
- Fully Remote
Working Hours
- Monday–Friday, 18:30–03:00 (GMT)
Equality
At Payroc, we are committed to the principle of equal employment opportunity for all employees and to providing a working environment free from discrimination and harassment. All employment decisions are based on business needs, job requirements, and individual qualifications without regard to race, colour, religion, national, social or ethnic origin, sex, age, physical, mental or sensory disability, sexual orientation, or any other status protected by applicable laws in the locations where we operate. Payroc does not tolerate discrimination or harassment based on any of these characteristics.
Payroc is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, services, programmes, and activities. To request reasonable accommodation, please contact the Human Resources Department at HR@payroc.com.
Compensation and Benefits
Our compensation reflects the cost of labour across several UK geographic markets. Actual compensation may vary based on several factors including location, job-related knowledge, skills, and experience. Depending on the position offered, additional forms of compensation such as bonuses, incentives, or equity may also be included as part of the total compensation package.
We offer a comprehensive range of benefits to support your overall wellbeing, both personally and professionally. These may include medical coverage, financial benefits, and wellness support tailored to your needs.
Candidate Privacy Notice
We are committed to protecting the privacy and security of personal information provided during the recruitment and hiring process. Our Candidate Privacy Notice explains how we collect, use, store, and protect your personal data when you apply for a role with us.
This notice applies to all job applicants and candidates, including those located in the European Economic Area (EEA), the United Kingdom, Canada, and other applicable jurisdictions. You can find our Candidate Privacy Notice on our Careers Page under FAQs.
Note to Agencies
Payroc does not accept CV submissions from agencies outside of existing agreements. Please do not send unsolicited CVs to Payroc HR or Payroc employees. Payroc is not responsible for any fees associated with unsolicited CV submissions.
Specialist I, Technical Support, Terminal (Late Shift) in Belfast employer: Payroc
At Payroc, we pride ourselves on being an exceptional employer that fosters a collaborative and supportive work culture. As a fully remote company, we offer flexible working hours and a comprehensive benefits package tailored to your needs, ensuring a healthy work-life balance. With ample opportunities for personal and professional growth, you will be empowered to make a meaningful impact while building lasting relationships with our merchants and partners.
StudySmarter Expert Advice🤫
We think this is how you could land Specialist I, Technical Support, Terminal (Late Shift) in Belfast
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Payroc. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Payroc before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Specialist I, Technical Support, Terminal (Late Shift) in Belfast
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Payroc:Your cover letter is your chance to shine! Tell us why you want to work at Payroc specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Payroc!
How to prepare for a job interview at Payroc
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
