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- Tasks: Be the go-to person for merchants needing technical support via email and phone.
- Company: Join Payroc, a dynamic company focused on empowering merchants with top-notch support.
- Benefits: Enjoy a supportive work environment with flexible hours and opportunities for growth.
- Why this job: Gain hands-on experience in tech support while helping customers become product pros.
- Qualifications: Passion for tech support, strong communication skills, and attention to detail required.
- Other info: Work Monday to Friday with occasional Saturday shifts in Belfast.
The predicted salary is between 30000 - 42000 £ per year.
Job Title Specialist I, Technical Support – Terminal Reports To Manager, Technical Support, Operations About Payroc Payroc is a global payments technology company helping businesses get paid, grow faster, and operate smarter. From powerful POS systems to seamless online and mobile
Specialist I, Technical Support - Terminal employer: Payroc
Contact Detail:
Payroc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Specialist I, Technical Support - Terminal
✨Tip Number 1
Familiarise yourself with the technical products and services offered by Payroc. Understanding their terminal systems and common issues can help you stand out during interviews, as you'll be able to demonstrate your knowledge and readiness to assist customers effectively.
✨Tip Number 2
Practice your communication skills, both written and verbal. Since this role involves a lot of client interaction, being able to convey information clearly and concisely will be crucial. Consider role-playing scenarios with friends or family to build your confidence.
✨Tip Number 3
Showcase your ability to work in a fast-paced environment by sharing examples from previous roles where you successfully managed multiple tasks or handled high-pressure situations. This will demonstrate your capability to thrive in the dynamic setting of technical support.
✨Tip Number 4
Network with current or former employees of Payroc on platforms like LinkedIn. Engaging with them can provide you with insider insights about the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Specialist I, Technical Support - Terminal
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support. Emphasise any previous roles where you provided client support, especially via email and telephone.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technical support. Mention specific examples of how you've helped customers become more self-sufficient and how you meet the qualifications listed in the job description.
Highlight Communication Skills: Since strong written and oral communication skills are crucial for this role, provide examples in your application that demonstrate your ability to communicate effectively with clients and team members.
Showcase Attention to Detail: In your application, mention instances where your attention to detail made a difference in your previous roles. This could include accurate processing of orders or effective administration tasks.
How to prepare for a job interview at Payroc
✨Show Your Passion for Technical Support
Make sure to express your enthusiasm for technical support during the interview. Share specific examples from your past experiences where you successfully resolved technical issues or helped customers, as this will demonstrate your commitment to the role.
✨Demonstrate Strong Communication Skills
Since the role involves client support via email and telephone, practice articulating your thoughts clearly. Prepare to discuss how you've effectively communicated with clients in the past, especially in challenging situations.
✨Highlight Your Organisational Skills
Be ready to talk about how you manage your time and tasks, especially in a fast-paced environment. Provide examples of how you prioritise your workload and ensure accuracy in your work, as these skills are crucial for the position.
✨Prepare for Team Collaboration Questions
The role requires liaising with internal teams, so be prepared to discuss your experience working in a team setting. Think of examples where you contributed to team success or collaborated to solve a problem, showcasing your ability to work well with others.