At a Glance
- Tasks: Be the go-to person for merchants needing technical support via email and phone.
- Company: Join Payroc, a dynamic company focused on empowering merchants with top-notch support.
- Benefits: Enjoy a supportive work environment with flexible hours and opportunities for growth.
- Other info: Work Monday to Friday with occasional Saturday shifts in Belfast.
- Why this job: Gain hands-on experience in tech support while helping customers become product pros.
- Qualifications: Passion for tech support, strong communication skills, and attention to detail required.
The predicted salary is between 30000 - 42000 £ per year.
Job Title
Specialist I, Technical Support - Terminal
Reports To
Manager, Technical Support, Operations
About Payroc
Payroc is a global payments technology company helping businesses get paid, grow faster, and operate smarter. From powerful POS systems to seamless online and mobile payment solutions, we equip merchants with the tools they need to succeed in today’s fast-moving commerce landscape.
At Payroc, our culture is built around people who lead with grit, take ownership, and are not afraid to be a boss when it comes to driving results. We believe the best solutions start when we listen first to our customers, our partners, and each other so we can deliver payment experiences that truly make a difference for the businesses we serve.
We are a team that moves quickly, thinks entrepreneurially, and celebrates big wins together. If you are energized by building relationships, solving real business problems, and creating opportunities for yourself and your clients, Payroc is the kind of place where you can make an impact and grow your career.
Job Purpose
The Terminal Support Specialist acts as the initial point of contact for merchants as part of the Payroc Terminal Support Team.
This role focuses on providing high-quality technical support and service to ensure merchants can effectively operate their payment terminals and related systems.
The role requires strong problem-solving skills, the ability to communicate technical information clearly, and a customer-focused approach to ensure merchants receive timely and effective support.
Duties and Responsibilities
- Provide client support via email and telephone
- Process all technical enquiries, orders, and general administration in a timely and accurate manner
- Coach customers to become product experts so they are increasingly self-sufficient
- Take appropriate action to ensure customer expectations are fully met
- Liaise with internal teams as required
Qualifications
- Previous experience demonstrating a strong passion for technical support
- Ability to work on own initiative as well as part of a team
- Strong written and verbal communication skills
- Effective administration, planning, and organisational skills with high attention to detail and accuracy
- Ability to work in a fast-paced environment while maintaining a high level of customer support
- Strong computer literacy, including Microsoft Word, Excel, and Outlook
Work Style
Fully Remote
Working Hours
- Monday–Friday: 1:45 PM – 10:15 PM (GMT)
- Saturday (Rotational): 3:00 PM – 11:00 PM (GMT)
Equality
At Payroc we are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individuals’ qualifications without regard to race, color, religion, national social or ethnic origin, sex, age, physical, mental, or sensory disability, sexual orientation or any other status protected by the laws regulation in the location we operate. Payroc does not tolerate discrimination or harassment based on any of these characteristics.
Payroc is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Human Resources Department at HR@payroc.com
Compensation and Benefits
Our compensation reflects the cost of labor across several U.K. geographic markets. Actual compensation may vary based on a number of factors, including location, job-related knowledge, skills, and experience. Depending on the position offered, additional forms of compensation – such as bonuses, incentives, or equity – may also be included as part of the total compensation package. We offer a comprehensive range of benefits to support your overall well‑being, both personally and professionally. These may include medical coverage, financial benefits, and wellness support tailored to your needs.
Candidate Privacy Notice
We are committed to protecting the privacy and security of personal information provided to us during the recruitment and hiring process. Our Candidate Privacy Notice explains how we collect, use, store, and protect your personal data when you apply for a role with us. This notice applies to all job applicants and candidates, including those located in the European Economic Area (EEA), the United Kingdom, Canada, and other applicable jurisdictions. You can find our Candidate Privacy Notice on our Careers Page under FAQs.
Note to Agencies
Payroc does not accept resume submissions from agencies outside of existing agreements. Please do not send unsolicited resumes to Payroc HR or to Payroc employees. Payroc is not responsible for any fees associated with unsolicited resume submissions.
Specialist I, Technical Support - Terminal employer: Payroc
At Payroc, we pride ourselves on being an exceptional employer that fosters a collaborative and supportive work culture. As a fully remote company, we offer flexible working hours and a comprehensive benefits package tailored to your needs, ensuring a healthy work-life balance. With ample opportunities for personal and professional growth, you will be empowered to make a meaningful impact while building lasting relationships with our merchants and partners.
StudySmarter Expert Advice🤫
We think this is how you could land Specialist I, Technical Support - Terminal
✨Tip Number 1
Familiarise yourself with the technical products and services offered by Payroc. Understanding their terminal systems and common issues can help you stand out during interviews, as you'll be able to demonstrate your knowledge and readiness to assist customers effectively.
✨Tip Number 2
Practice your communication skills, both written and verbal. Since this role involves a lot of client interaction, being able to convey information clearly and concisely will be crucial. Consider role-playing scenarios with friends or family to build your confidence.
✨Tip Number 3
Showcase your ability to work in a fast-paced environment by sharing examples from previous roles where you successfully managed multiple tasks or handled high-pressure situations. This will demonstrate your capability to thrive in the dynamic setting of technical support.
✨Tip Number 4
Network with current or former employees of Payroc on platforms like LinkedIn. Engaging with them can provide you with insider insights about the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Specialist I, Technical Support - Terminal
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in technical support. Emphasise any previous roles where you provided client support, especially via email and telephone.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for technical support. Mention specific examples of how you've helped customers become more self-sufficient and how you meet the qualifications listed in the job description.
Highlight Communication Skills:Since strong written and oral communication skills are crucial for this role, provide examples in your application that demonstrate your ability to communicate effectively with clients and team members.
Showcase Attention to Detail:In your application, mention instances where your attention to detail made a difference in your previous roles. This could include accurate processing of orders or effective administration tasks.
How to prepare for a job interview at Payroc
✨Show Your Passion for Technical Support
Make sure to express your enthusiasm for technical support during the interview. Share specific examples from your past experiences where you successfully resolved technical issues or helped customers, as this will demonstrate your commitment to the role.
✨Demonstrate Strong Communication Skills
Since the role involves client support via email and telephone, practice articulating your thoughts clearly. Prepare to discuss how you've effectively communicated with clients in the past, especially in challenging situations.
✨Highlight Your Organisational Skills
Be ready to talk about how you manage your time and tasks, especially in a fast-paced environment. Provide examples of how you prioritise your workload and ensure accuracy in your work, as these skills are crucial for the position.
✨Prepare for Team Collaboration Questions
The role requires liaising with internal teams, so be prepared to discuss your experience working in a team setting. Think of examples where you contributed to team success or collaborated to solve a problem, showcasing your ability to work well with others.
