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For Companies At a Glance
- Tasks: Be the go-to person for merchants needing technical support via email and phone.
- Company: Join Payroc, a dynamic company focused on empowering merchants with top-notch support.
- Benefits: Enjoy a supportive work environment with flexible hours and opportunities for growth.
- Why this job: Gain hands-on experience in tech support while helping customers become product pros.
- Qualifications: Passion for tech support, strong communication skills, and attention to detail required.
- Other info: Work Monday to Friday with occasional Saturday shifts in Belfast.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Title: Specialist I, Technical Support, Terminal
Reports To: Manager, Technical Support, Operations
Job Purpose: Initial point of contact for our merchants as a part of the Payroc Terminal Support Team.
Duties And Responsibilities
- Provide client support via email and telephone.
- Process all technical enquiries, orders, and general administration timely and accurately.
- Coach customers to be product experts so they become increasingly self-sufficient.
- Take the appropriate action to ensure customer expectations are fully delivered.
- Liaising with internal teams as required.
Qualifications
- Prior experience where you can demonstrate your passion for Technical support.
- Be able to work on own initiative as well as part of a team.
- Strong written and oral communication skills.
- Effective administration, planning and organization skills with strong attention to detail and accuracy.
- Ability to work in a fast-paced environment to provide top level customer support.
- Be computer literate (Word, Excel, Microsoft Outlook).
Work Style
- Remote
Hours
- Monday-Friday: 1:45 PM – 10:15 PM (GMT)
- Rotational Saturday: 3:00 PM – 11:00 PM (GMT)
Equality
At Payroc we are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individuals\’ qualifications without regard to race, color, religion, national or ethnic origin, sex, age, physical, mental, or sensory disability, sexual orientation or any other status protected by the laws and regulations in the location we operate. Payroc does not tolerate discrimination or harassment based on any of these characteristics. Payroc is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.
Compensation And Benefits
Our compensation reflects the cost of labor across several UK geographic markets. Actual compensation may vary based on a number of factors, including location, job-related knowledge, skills, and experience. Depending on the position offered, additional forms of compensation – such as bonuses, incentives, or equity – may also be included as part of the total compensation package. We offer a comprehensive range of benefits to support your overall well-being, both personally and professionally. These may include medical coverage, financial benefits, and wellness support tailored to your needs.
Candidate Privacy Notice
We are committed to protecting the privacy and security of personal information provided to us during the recruitment and hiring process. Our Candidate Privacy Notice explains how we collect, use, store, and protect your personal data when you apply for a role with us. This notice applies to all job applicants and candidates, including those located in the European Economic Area (EEA), the United Kingdom, Canada, and other applicable jurisdictions. You can find our Candidate Privacy Notice on our Careers Page under FAQs.
Note to Agencies
Payroc does not accept resume submissions from agencies outside of existing agreements. Please do not send unsolicited resumes to Payroc HR or to Payroc employees. Payroc is not responsible for any fees associated with unsolicited resume submissions.
To Apply
To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.
Benefits
Work From Home
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Specialist I, Technical Support, Terminal employer: Payroc
Contact Detail:
Payroc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Specialist I, Technical Support, Terminal
✨Tip Number 1
Familiarise yourself with the technical products and services offered by Payroc. Understanding their terminal systems and common issues can help you stand out during interviews, as you'll be able to demonstrate your knowledge and readiness to assist customers effectively.
✨Tip Number 2
Practice your communication skills, both written and verbal. Since this role involves a lot of client interaction, being able to convey information clearly and concisely will be crucial. Consider role-playing scenarios with friends or family to build your confidence.
✨Tip Number 3
Showcase your ability to work in a fast-paced environment by sharing examples from previous roles where you successfully managed multiple tasks or handled high-pressure situations. This will demonstrate your capability to thrive in the dynamic setting of technical support.
✨Tip Number 4
Network with current or former employees of Payroc on platforms like LinkedIn. Engaging with them can provide you with insider insights about the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Specialist I, Technical Support, Terminal
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support. Emphasise any previous roles where you provided client support, especially via email and telephone.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technical support. Mention specific examples of how you've helped customers become more self-sufficient and how you meet the qualifications listed in the job description.
Highlight Communication Skills: Since strong written and oral communication skills are crucial for this role, provide examples in your application that demonstrate your ability to communicate effectively with clients and team members.
Showcase Attention to Detail: In your application, mention instances where your attention to detail made a difference in your previous roles. This could include accurate processing of orders or effective administration tasks.
How to prepare for a job interview at Payroc
✨Show Your Passion for Technical Support
Make sure to express your enthusiasm for technical support during the interview. Share specific examples from your past experiences where you successfully resolved technical issues or helped customers, as this will demonstrate your commitment to the role.
✨Demonstrate Strong Communication Skills
Since the role involves client support via email and telephone, practice articulating your thoughts clearly. Prepare to discuss how you've effectively communicated with clients in the past, especially in challenging situations.
✨Highlight Your Organisational Skills
Be ready to talk about how you manage your time and tasks, especially in a fast-paced environment. Provide examples of how you prioritise your workload and ensure accuracy in your work, as these skills are crucial for the position.
✨Prepare for Team Collaboration Questions
The role requires liaising with internal teams, so be prepared to discuss your experience working in a team setting. Think of examples where you contributed to team success or collaborated to solve a problem, showcasing your ability to work well with others.
