At a Glance
- Tasks: Deliver exceptional service to merchants and solve payment-related issues.
- Company: Join Payroc, a global leader in payments technology with a people-first culture.
- Benefits: Enjoy competitive pay, career growth opportunities, and a supportive team environment.
- Other info: Learn and develop your skills in a dynamic, fast-paced environment.
- Why this job: Make a real impact by helping businesses succeed and grow their revenue.
- Qualifications: No prior experience needed; just a passion for problem-solving and teamwork.
The predicted salary is between 25000 - 32000 € per year.
About Payroc
Payroc is a global payments technology company helping businesses get paid, grow faster, and operate smarter. From powerful POS systems to seamless online and mobile payment solutions, we equip merchants with the tools they need to succeed in today's fast-moving commerce landscape. At Payroc, our culture is built around people who lead with grit, take ownership, and are not afraid to be a boss when it comes to driving results. We believe the best solutions start when we listen first to our customers, our partners, and each other so we can deliver payment experiences that truly make a difference for the businesses we serve. We are a team that moves quickly, thinks entrepreneurially, and celebrates big wins together. If you are energized by building relationships, solving real business problems, and creating opportunities for yourself and your clients, Payroc is the kind of place where you can make an impact and grow your career.
Position Overview
This role is responsible for delivering exceptional service to our merchants, partners, and resellers. You will respond to inbound enquiries regarding daily deposits, month-end statements, Payroc products, deposit status updates, and related account matters. You will provide practical solutions, close knowledge gaps, and proactively identify opportunities for merchants to maximise their revenue. You understand that our merchants' success is directly connected to our own. As this is an entry-level role, you will have time during quieter periods for further learning, development, and coaching. You will be encouraged to ask questions and seek support through chat, calls, and your wider team. Collaboration is central to how we work, and you will help and support colleagues to provide a consistent and high-quality service experience.
Duties and Responsibilities
- Analyse payment-related issues, assist with disputes, and provide sustainable solutions.
- Collaborate with internal teams such as Technical Support, Fraud.
Specialist I, Merchant Support, Third Party TLNT1_NI employer: Payroc
At Payroc, we pride ourselves on being an exceptional employer that fosters a dynamic and supportive work culture. Our commitment to employee growth is evident through ongoing training and development opportunities, allowing you to enhance your skills while making a meaningful impact in the payments technology sector. Located in a vibrant area, our team thrives on collaboration and celebrates achievements together, ensuring that every member feels valued and empowered to drive results.
StudySmarter Expert Advice🤫
We think this is how you could land Specialist I, Merchant Support, Third Party TLNT1_NI
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Payroc and understanding their products. Show that you’re not just another candidate; demonstrate your passion for helping merchants succeed and how you can contribute to their goals.
✨Tip Number 3
Practice your communication skills! Since this role is all about delivering exceptional service, being able to articulate your thoughts clearly and confidently will set you apart from the competition.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Payroc team.
We think you need these skills to ace Specialist I, Merchant Support, Third Party TLNT1_NI
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Specialist I, Merchant Support role. Highlight any customer service experience or problem-solving skills you have, as these are key to delivering exceptional service.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're excited about joining Payroc. Share specific examples of how you've built relationships or solved problems in the past, showing us that you understand our culture and values.
Showcase Your Communication Skills:Since this role involves responding to inquiries and collaborating with teams, make sure your written application is clear and concise. Use professional language but let your personality shine through – we want to see the real you!
Apply Through Our Website:We encourage you to apply directly through our website. This way, your application goes straight to us, and you can be sure it’s seen by the right people. Plus, it’s super easy to do!
How to prepare for a job interview at Payroc
✨Know Your Stuff
Before the interview, make sure you understand Payroc's products and services inside out. Familiarise yourself with their payment solutions and how they help businesses grow. This will show that you're genuinely interested and ready to contribute.
✨Showcase Your Problem-Solving Skills
Since the role involves analysing payment-related issues, be prepared to discuss examples of how you've solved problems in the past. Think of specific situations where you identified a challenge and came up with a practical solution. This will demonstrate your ability to think on your feet.
✨Emphasise Teamwork
Collaboration is key at Payroc, so highlight your experience working in teams. Share stories about how you've supported colleagues or contributed to group projects. This will illustrate that you can work well with others and are committed to delivering a high-quality service.
✨Ask Thoughtful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.
