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For Companies At a Glance
- Tasks: Help merchants succeed by onboarding, training, and resolving issues.
- Company: Join Payroc, a leader in payment processing solutions.
- Benefits: Enjoy remote work flexibility and a supportive team environment.
- Why this job: Make a real impact by helping businesses thrive and enhancing your problem-solving skills.
- Qualifications: Bachelor's degree preferred; client-facing experience and strong communication skills required.
- Other info: Inclusive workplace committed to diversity and support for all employees.
The predicted salary is between 28800 - 43200 £ per year.
Position Overview
The Specialist I, Merchant Implementation will focus on proactively helping the customer succeed. They will partner with the merchant post-sale and perform onboarding, system implementation, and training. They will identify and address problems that prevent merchants from reaching their goals, creating real-time visibility into core issues and coordinating resources to help customers overcome challenges. The primary focus is to enable merchants to process transactions quickly and efficiently.
Duties and Responsibilities
- Onboard and train merchants on Payroc products and services.
- Book installation and training appointments.
- Collaborate with sales agents and internal teams.
- Monitor processing and non-processing merchants.
- Identify gaps and contribute to process improvements to decrease MTTP.
- Maintain in-depth knowledge of functionalities for all systems used by the Merchant Implementation team.
Qualifications
- Bachelor's Degree in Business Management or Finance preferred.
- Experience in a client-facing, support, or technical role.
- Problem solving and troubleshooting skills.
- Professional management of difficult or emotional merchant-facing situations.
- Strong verbal and written communication skills.
- Time management and organizational skills.
- Ability to multitask.
- Bilingual in Spanish preferred.
Company Commitment
At Payroc, we are committed to creating an inclusive and equitable workplace. We collect demographic data to monitor diversity and ensure our hiring process is inclusive. Participation is voluntary and anonymous. For adjustments related to disability or neurodiversity, please contact Human Resources.
Application Process
To be considered, you will be redirected to our careers page to complete the application process. Click the Apply button below to Login/Register.
Benefits
Work From Home
Specialist I, Merchant Implementation employer: Payroc
Contact Detail:
Payroc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Specialist I, Merchant Implementation
✨Tip Number 1
Familiarise yourself with Payroc's products and services. Understanding the specifics of what you'll be onboarding merchants to will not only boost your confidence but also help you answer any questions they might have during training.
✨Tip Number 2
Brush up on your problem-solving skills. Since the role involves identifying and addressing issues that merchants face, being able to demonstrate your analytical thinking and troubleshooting abilities in conversations can set you apart.
✨Tip Number 3
Practice your communication skills, especially in a client-facing context. Role-playing difficult scenarios with friends or family can help you prepare for managing emotional situations with merchants effectively.
✨Tip Number 4
If you're bilingual in Spanish, make sure to highlight this during your interactions. Being able to communicate with a wider range of merchants can be a significant advantage in this role.
We think you need these skills to ace Specialist I, Merchant Implementation
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of the Specialist I, Merchant Implementation role. Familiarise yourself with Payroc's products and services to demonstrate your knowledge in your application.
Tailor Your CV: Customise your CV to highlight relevant experience in client-facing roles, problem-solving skills, and any technical expertise. Emphasise your ability to manage difficult situations and your communication skills, as these are crucial for this position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping customers succeed. Mention specific examples from your past experiences where you successfully onboarded clients or improved processes, aligning them with the duties outlined in the job description.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that your writing is clear and professional. A polished application reflects your attention to detail and communication skills.
How to prepare for a job interview at Payroc
✨Understand the Role
Make sure you have a clear understanding of what the Specialist I, Merchant Implementation role entails. Familiarise yourself with Payroc's products and services, as well as the onboarding and training processes you'll be involved in.
✨Showcase Problem-Solving Skills
Prepare examples from your past experiences where you've successfully identified and resolved issues. This will demonstrate your ability to tackle challenges that merchants may face during implementation.
✨Communicate Effectively
Since strong verbal and written communication skills are crucial for this role, practice articulating your thoughts clearly. Be ready to discuss how you would handle difficult or emotional situations with merchants.
✨Highlight Multitasking Abilities
The role requires excellent time management and organisational skills. Be prepared to discuss how you manage multiple tasks simultaneously and ensure that you meet deadlines while maintaining quality service.
