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- Tasks: Provide top-notch technical support to merchants via email and phone.
- Company: Leading payment solutions provider with a focus on client satisfaction.
- Benefits: Flexible remote work, competitive pay, and supportive team environment.
- Why this job: Join a dynamic team and help customers thrive with your tech skills.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Work Monday to Friday with occasional Saturday shifts.
The predicted salary is between 28800 - 48000 £ per year.
A leading payment solutions provider is seeking a Specialist I in Technical Support to be the initial contact for merchants in the Terminal Support Team. This remote role involves providing client support via email and phone, processing technical inquiries, and coaching customers for self-sufficiency.
Candidates should have strong communication skills, passion for technical support, and be computer literate.
The work hours are Monday to Friday from 1:45 PM to 10:15 PM, and rotational Saturdays.
Remote Terminal Support Specialist I employer: Payroc
Contact Detail:
Payroc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote Terminal Support Specialist I
✨Tip Number 1
Make sure you know your stuff! Brush up on common technical issues related to payment solutions. We want to see that you can handle those tricky questions with ease during the interview.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for merchants, we need to see that you can explain complex tech stuff in a simple way. Try role-playing with a friend or family member.
✨Tip Number 3
Show us your passion for helping others! During interviews, share examples of how you've gone above and beyond to support customers. We love hearing about those moments when you made a real difference.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you're serious about joining our team. Don’t miss out on this opportunity!
We think you need these skills to ace Remote Terminal Support Specialist I
Some tips for your application 🫡
Show Your Passion for Tech Support: When writing your application, let us see your enthusiasm for technical support shine through! Share any relevant experiences or stories that highlight your passion for helping others with tech issues.
Highlight Your Communication Skills: Since this role involves a lot of client interaction, make sure to emphasise your strong communication skills. Use clear and concise language in your application to demonstrate how you can effectively convey information.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. Mention specific skills and experiences that align with what we’re looking for in a Remote Terminal Support Specialist I.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Payroc
✨Know Your Tech Inside Out
As a Remote Terminal Support Specialist I, you'll be dealing with technical inquiries all day. Brush up on the payment solutions and terminal technologies relevant to the role. Familiarise yourself with common issues and troubleshooting steps so you can confidently demonstrate your expertise during the interview.
✨Show Off Your Communication Skills
Since this role involves client support via email and phone, practice articulating your thoughts clearly and concisely. Consider doing mock interviews with friends or family where you explain technical concepts in simple terms. This will help you showcase your ability to coach customers for self-sufficiency.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific technical support scenarios. Think of examples from your past experiences where you successfully resolved issues or helped clients. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Understand the Company Culture
Research the payment solutions provider and their values. Understanding their mission and how they support their clients will help you align your answers with what they’re looking for. Be ready to discuss why you’re passionate about technical support and how you can contribute to their team.
