Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist donors with inquiries and ensure smooth support operations.
- Company: Join mobileAxept, a leader in digital giving solutions for nonprofits.
- Benefits: Flexible part-time hours, remote work, and a supportive team environment.
- Why this job: Make a difference by helping nonprofits engage their supporters effectively.
- Qualifications: Strong communication skills and a passion for customer support.
- Other info: Opportunity to grow within a global payments leader.
The predicted salary is between 12 - 15 £ per hour.
Reports to: Director, Client Success – mobileAxept
Temporary, Part-Time (25‑30 hours per week)
Remote
Includes on‑call support coverage on Saturdays and Sundays
About Us: mobileAxept, part of Payroc, provides simple, secure digital giving solutions for nonprofits and faith‑based organisations, helping them engage supporters and grow donations. Acquired by Payroc in 2024, we are backed by a global payments leader operating in 45+ markets and supporting over 158,000 merchants, combining innovation with a strong client‑first approach.
Position Overview: The Support Specialist serves as the primary point of contact for donor support and provides day‑to‑day assistance to the Director, Client Success. This role focuses on responding to donor inquiries, monitoring incoming support tickets, and ensuring issues are documented, triaged, and escalated appropriately so that client‑facing and onboarding activities can remain focused and uninterrupted.
Duties And Responsibilities
- Serve as the primary support contact for donor inquiries, including questions related to giving experiences.
Support Specialist – mobileAxept in Belfast employer: Payroc
Contact Detail:
Payroc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Specialist – mobileAxept in Belfast
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or other platforms. Let them know you're on the hunt for a Support Specialist role at mobileAxept. You never know who might have an inside scoop or a referral!
✨Tip Number 2
Prepare for those interviews! Research common questions for support roles and practice your responses. We want you to shine when discussing how you can help donors and enhance their giving experiences.
✨Tip Number 3
Show off your problem-solving skills! During interviews, share specific examples of how you've handled challenging support situations in the past. This will demonstrate your ability to triage and escalate issues effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for joining the mobileAxept team and contributing to our mission of supporting nonprofits.
We think you need these skills to ace Support Specialist – mobileAxept in Belfast
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application for the Support Specialist role. Highlight your relevant experience and skills that align with our mission at mobileAxept, especially in donor support and client success.
Showcase Your Communication Skills: As a Support Specialist, clear communication is key. Use your application to demonstrate how you effectively handle inquiries and resolve issues. Share examples of how you've successfully communicated with clients or donors in the past.
Be Detail-Oriented: We love candidates who pay attention to detail! Ensure your application is free from typos and errors. This reflects your ability to document and manage support tickets accurately, which is crucial for this role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows your enthusiasm for joining our team!
How to prepare for a job interview at Payroc
✨Know the Company Inside Out
Before your interview, take some time to research mobileAxept and its mission. Understand their digital giving solutions and how they support nonprofits. This will not only show your interest but also help you tailor your answers to align with their values.
✨Prepare for Common Support Scenarios
As a Support Specialist, you'll likely face various donor inquiries. Think about common issues that might arise and prepare your responses. Practising how you would handle these situations can demonstrate your problem-solving skills and readiness for the role.
✨Showcase Your Communication Skills
Since this role involves direct contact with donors, it's crucial to highlight your communication abilities. During the interview, be clear and concise in your answers, and don’t hesitate to ask clarifying questions if needed. This shows that you value effective communication.
✨Ask Insightful Questions
At the end of the interview, make sure to ask thoughtful questions about the team dynamics or the tools they use for support tickets. This not only shows your enthusiasm for the role but also helps you gauge if the company culture is the right fit for you.