At a Glance
- Tasks: Support retailers with tech solutions and ensure seamless service delivery.
- Company: Join PayPoint, a trusted name in retail technology since 1996.
- Benefits: Hybrid working, competitive salary, structured training, and clear career progression.
- Other info: Collaborative team culture with opportunities for growth.
- Why this job: Make a real impact on retail operations while building your career.
- Qualifications: Customer service experience and tech-savvy skills required.
The predicted salary is between 25510 - 25510 £ per year.
£25,510 per annum
9am - 5.15pm Monday - Friday
Welwyn Garden City (Hybrid Working after probation)
About the role
We’re growing our Retailer Services team and looking for customer‑focused, tech‑savvy individuals to support our network of Managed Site retailers (our “Mults”). These are some of our most important partners – and you’ll play a key role in delivering a seamless, high‑quality service experience across a wide range of PayPoint products, services and devices.
Who are PayPoint?
Since 1996, PayPoint has been powering convenient payment and retail technology solutions across the UK. With over £15 billion in transactions every year, we’re at the heart of local communities – helping retailers thrive and customers stay connected.
What you’ll be doing
- As a Mult Service Agent, you’ll be the go‑to expert for our multisite retailers, supporting them across multiple services:
- Supplies & Devices
- Ordering till rolls, handbooks and device supplies
- Supporting devices including PP1, PPOS, Sunmi, PP Mini and Zebra printers
- Helping with electricity key and gas card top‑ups
- Parcels
- Providing end‑to‑end support for parcel services
- Transactions
- Managing transaction reversals and claims
- Technical Support
- Diagnosing issues and escalating where needed
- Alongside handling inbound calls, you’ll also:
- Respond to retailer emails
- Support the wider Managed Retailer team during busy periods
- Keep accurate records within CRM systems
What we’re looking for
- Experience in customer service (contact centre or retail preferred)
- Confident handling multiple systems and product queries
- Strong communication skills (clear, calm and professional)
- Comfortable with technology and learning new platforms
- Ability to stay calm under pressure and manage workload effectively
- Flexible approach to shift patterns and peak periods
What you’ll get in return
- Hybrid working (Welwyn Garden City + home)
- Structured onboarding and training
- Clear career progression (Senior Advisor, Team Leader, wider business moves)
- Supportive, collaborative team culture
- Opportunity to work with one of the UK’s most trusted retail technology brands
This isn’t just another contact centre role. You’ll be supporting some of our most high‑profile retail partners, making a real impact on their day‑to‑day operations while building a long‑term career with PayPoint.
Retailer Services Support Specialist (Hybrid) in Welwyn Garden City employer: Paypoint
At PayPoint, we pride ourselves on being an excellent employer, offering a supportive and collaborative team culture that empowers our employees to thrive. With clear career progression opportunities and the flexibility of hybrid working in Welwyn Garden City, you will not only contribute to the success of our valued retail partners but also enjoy a fulfilling and rewarding career with one of the UK's most trusted retail technology brands.
StudySmarter Expert Advice🤫
We think this is how you could land Retailer Services Support Specialist (Hybrid) in Welwyn Garden City
✨Tip Number 1
Get to know the company inside out! Research PayPoint's values, products, and services. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with retailers and their queries, being clear and calm is key. Try role-playing common scenarios with a friend to boost your confidence.
✨Tip Number 3
Show off your tech-savviness! Familiarise yourself with the devices and systems mentioned in the job description. Being able to discuss them knowledgeably will set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join our awesome team at PayPoint.
We think you need these skills to ace Retailer Services Support Specialist (Hybrid) in Welwyn Garden City
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any tech-savvy skills you have, as these are key for the Retailer Services Support Specialist role.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this position. Share specific examples of how you've supported customers in the past and how you can bring that expertise to our team at PayPoint.
Showcase Your Communication Skills:Since strong communication is crucial for this role, make sure your application is clear and professional. Use straightforward language and keep it concise, showing us that you can communicate effectively.
Apply Through Our Website:We encourage you to apply directly through our website. This way, you’ll ensure your application gets to the right place and you can easily track its progress. Plus, it’s super simple!
How to prepare for a job interview at Paypoint
✨Know Your Stuff
Before the interview, make sure you understand PayPoint's services and products. Familiarise yourself with their technology and how it supports retailers. This will show your genuine interest and help you answer questions confidently.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service. Highlight situations where you handled multiple queries or resolved issues under pressure, as this role requires a calm and professional approach.
✨Practice Tech Savviness
Since the role involves supporting various devices and systems, brush up on your technical skills. Be ready to discuss how you've adapted to new technologies in previous roles, and maybe even share a quick troubleshooting story!
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training processes, or how success is measured in the role. This shows you're engaged and serious about contributing to the team.
