Head of PayPoint Network in Welwyn Garden City

Location: Any PayPoint office (Hybrid – 3 days per week)
Reporting to: Customer Experience Director

PayPoint’s retailer network is central to how customers access essential services every day. As Head of PayPoint Network, you’ll take senior ownership of the strategy, quality, and performance of our national network across independent and multiple retailers.

You’ll ensure we have the right retailers, in the right locations, delivering a great customer experience, while shaping the network for future growth in payments, parcels, and digital services.

What you’ll do

• Set clear standards for retailer selection, performance, and governance
• Build strong relationships with major retail partners and independents
• Track and improve network health, coverage, and commercial impact
• Lead a high‑performing team and work cross‑functionally across the business

What you’ll bring

• Senior leadership experience in network management, retail operations, or multi‑site environments
• Strong strategic, commercial, and stakeholder management skills
• Experience driving standards, governance, and continuous improvement

A rare opportunity to lead a core strategic asset at PayPoint and influence long‑term business growth.