At a Glance
- Tasks: Support retailers with tech solutions and ensure seamless service experiences.
- Company: Join PayPoint, a leading retail technology brand since 1996.
- Benefits: Enjoy hybrid working, career progression, and a supportive team culture.
- Other info: Structured onboarding and training with clear paths for advancement.
- Why this job: Make a real impact while building a long-term career in a dynamic environment.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 25510 - 25510 £ per year.
£25,510 per annum
9am - 5.15pm Monday - Friday
Welwyn Garden City (Hybrid Working after probation)
About the role
We’re growing our Retailer Services team and looking for customer‑focused, tech‑savvy individuals to support our network of Managed Site retailers (our “Mults”). These are some of our most important partners – and you’ll play a key role in delivering a seamless, high‑quality service experience across a wide range of PayPoint products, services and devices.
Who are PayPoint?
Since 1996, PayPoint has been powering convenient payment and retail technology solutions across the UK. With over £15 billion in transactions every year, we’re at the heart of local communities – helping retailers thrive and customers stay connected.
What you’ll be doing
- As a Mult Service Agent, you’ll be the go‑to expert for our multisite retailers, supporting them across multiple services:
- Supplies & Devices
- Ordering till rolls, handbooks and device supplies
- Supporting devices including PP1, PPOS, Sunmi, PP Mini and Zebra printers
- Helping with electricity key and gas card top‑ups
- Parcels
- Providing end‑to‑end support for parcel services
- Transactions
- Managing transaction reversals and claims
- Technical Support
- Diagnosing issues and escalating where needed
- Alongside handling inbound calls, you’ll also:
- Respond to retailer emails
- Support the wider Managed Retailer team during busy periods
- Keep accurate records within CRM systems
What we’re looking for
- Experience in customer service (contact centre or retail preferred)
- Confident handling multiple systems and product queries
- Strong communication skills (clear, calm and professional)
- Comfortable with technology and learning new platforms
- Ability to stay calm under pressure and manage workload effectively
- Flexible approach to shift patterns and peak periods
What you’ll get in return
- Hybrid working (Welwyn Garden City + home)
- Structured onboarding and training
- Clear career progression (Senior Advisor, Team Leader, wider business moves)
- Supportive, collaborative team culture
- Opportunity to work with one of the UK’s most trusted retail technology brands
This isn’t just another contact centre role. You’ll be supporting some of our most high‑profile retail partners, making a real impact on their day‑to‑day operations while building a long‑term career with PayPoint.
Customer Service Advisor in Welwyn Garden City employer: Paypoint
At PayPoint, we pride ourselves on being an excellent employer, offering a supportive and collaborative team culture that empowers our employees to thrive. With clear career progression opportunities and the flexibility of hybrid working in Welwyn Garden City, you will not only contribute to the success of our valued retail partners but also enjoy a meaningful and rewarding career in one of the UK's most trusted retail technology brands.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Welwyn Garden City
✨Tip Number 1
Get to know the company inside out! Research PayPoint's values, products, and services. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service scenarios! Think about how you'd handle tricky situations with retailers. Being able to demonstrate your problem-solving skills and calmness under pressure will really impress the interviewers.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or join relevant groups. This can give you insider tips and might even lead to a referral, which is always a bonus when applying for jobs.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and keen to join the PayPoint family.
We think you need these skills to ace Customer Service Advisor in Welwyn Garden City
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Customer Service Advisor role. Highlight any previous customer service experience, especially in contact centres or retail, to show us you’re the right fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you want to join our Retailer Services team and how your tech-savvy nature can help support our multisite retailers. Keep it friendly and professional!
Showcase Your Communication Skills:Since strong communication is key for this role, make sure your application reflects your ability to communicate clearly and calmly. Whether it’s through your CV or cover letter, let us see your personality shine through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Paypoint
✨Know Your Stuff
Before the interview, make sure you understand PayPoint's services and products. Familiarise yourself with their technology and how it supports retailers. This will show your genuine interest and help you answer questions confidently.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service. Highlight situations where you handled difficult customers or resolved issues effectively. This is crucial for a role that focuses on supporting retailers.
✨Practice Tech Savviness
Since the role requires comfort with technology, brush up on your skills with various systems. Be ready to discuss any tech-related experiences you have, especially if you've worked with CRM systems or similar platforms before.
✨Stay Calm and Collected
During the interview, demonstrate your ability to stay calm under pressure. You might be asked how you would handle a busy period or a challenging situation. Think of strategies you’ve used in the past to manage stress and workload effectively.
