Job AdvertAccount Coordinator – BankingAre you highly organised, confident working with different stakeholders and ready to build a career in account management? We're looking for an Account Coordinator to support PayPoint's banking client portfolio, helping to deliver excellent service, clear communication and strong operational governance. This is an excellent opportunity for someone with experience in administration, customer service, account support or project coordination who wants to develop in client services or relationship management. What you'll be doingSupporting key banking clients and building positive relationships with client contacts and internal stakeholders. Coordinating monthly and quarterly reporting, review packs and management information from Operations, Finance, BI, Compliance and Customer Service teams. Managing routine client queries and coordinating responses to service issues, complaints, disputes, change requests and escalations. Monitoring service levels, performance, risks and operational commitments, highlighting overdue actions or concerns to the Sector Lead. Supporting audit, assurance, compliance and continuous improvement activity across the banking portfolio. What we're looking forExperience in an administration, coordinator, customer service, account support or project support role. Strong organisation and planning skills, with the ability to manage competing priorities. Strong Microsoft Office skills, particularly Excel, PowerPoint, Word, Outlook and Teams. It would be great if you also haveExperience supporting clients in a B2B environment. Experience in financial services, payments or another regulated industry. An understanding of service management, performance reporting or account management principles. You'll enjoy taking ownership, keeping people informed and learning more about account management and client relationships. If you're looking for a varied coordination role where you can make a visible impact and develop your career in account management, we'd love to hear from you. Apply now and tell us how your experience could help us deliver an excellent service to our banking clients.
Account Coordinator (Contract) in Welwyn Garden City employer: PayPoint
Join our dynamic team in Welwyn Garden City as a Customer Support Advisor, where you'll enjoy a supportive work culture that prioritises employee growth and development. With a competitive salary, generous holiday allowance, and the flexibility of hybrid working post-probation, we offer a rewarding environment for those passionate about delivering exceptional customer service. Our commitment to training and career advancement ensures that you will thrive both personally and professionally in this role.
