At a Glance
- Tasks: Drive retail performance and coach retailers to maximise their success.
- Company: Join PayPoint, a leader in innovative retail solutions.
- Benefits: Competitive salary, commission, car allowance, and a supportive culture.
- Other info: Enjoy autonomy and career growth in a dynamic environment.
- Why this job: Make a real impact on retailer success while owning your territory.
- Qualifications: Experience in sales or retail, strong communication, and analytical skills.
The predicted salary is between 32000 - 32000 £ per year.
Location: Croydon
Salary: £32k plus commission / car allowance of £4k or company car
About the role
We are looking for a driven Retail Performance Manager to take ownership of a portfolio of ~555 retailers within a defined territory. This is a fast-paced, field-based role where you will use data, insight and coaching to drive commercial performance, improve compliance, and help retailers maximise the value of PayPoint's products and services. You will be at the heart of our network, building strong relationships and delivering measurable results.
What you will be doing
- Own the commercial performance of your territory, driving revenue growth and product penetration
- Deliver a structured programme of retailer visits (1,170 per year), aligned to our national tiering model
- Use data and insight to identify opportunities and create targeted action plans
- Coach and support retailers to improve in-store execution and performance
- Promote and grow adoption of PayPoint's full product suite
- Conduct compliance checks and ensure retailers meet required standards
- Accurately record all activity and outcomes in CRM
- Build strong, trusted relationships and act as the go-to contact for performance support
- Share insight and feedback to support continuous improvement across the business
What success looks like
- Territory revenue growth and improved product penetration
- Strong compliance performance and reduced breaches
- High-quality, consistent visit delivery
- Mystery shopping scores above 85%
- High levels of retailer satisfaction and engagement
What we are looking for
- Experience in field sales, account management, retail operations or similar
- Strong commercial mindset with the ability to analyse data and identify opportunities
- Excellent communication and relationship-building skills
- Confident coaching and influencing independent retailers
- Highly organised and comfortable working autonomously
- Experience working with small businesses or retail environments is desirable
Why join PayPoint?
- A high-impact role with real ownership of your territory
- Opportunity to make a visible difference to retailer success
- Supportive, performance-driven culture
- Work with a wide range of innovative products and services
Department: Sales
Contract type: Permanent
Salary: £32,000 plus commission (£4,000 car allowance or company car)
Closing date for applications: 15th June 2026
REF-229 126AMRT1_UKTJ
Retail Performance Manager in South Croydon employer: Paypoint
At PayPoint, we pride ourselves on being an excellent employer, offering a dynamic and supportive work culture that empowers our Retail Performance Managers to take ownership of their territories. With a focus on personal growth and development, employees benefit from structured training, a performance-driven environment, and the opportunity to make a tangible impact on retailer success in Croydon. Our commitment to innovation and strong relationships ensures that you will thrive in a role that is both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Performance Manager in South Croydon
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Paypoint, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Paypoint!
We think you need these skills to ace Retail Performance Manager in South Croydon
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Paypoint, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Paypoint and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Paypoint that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Paypoint
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
