At a Glance
- Tasks: Drive revenue growth and support retailers to maximise PayPoint's products.
- Company: Join a dynamic team at PayPoint, a leader in retail performance.
- Benefits: Competitive salary, commission, car allowance, and career development opportunities.
- Other info: Fast-paced role with ownership of your territory and innovative products.
- Why this job: Make a real impact on retailer success while working autonomously.
- Qualifications: Experience in sales or retail, strong communication, and analytical skills.
The predicted salary is between 32000 - 36000 € per year.
Location: Croydon
Salary: £32k plus commission / car allowance of £4k or company car
About the role
We’re looking for a driven Retail Performance Manager to take ownership of a portfolio of ~555 retailers within a defined territory. This is a fast-paced, field-based role where you’ll use data, insight and coaching to drive commercial performance, improve compliance, and help retailers maximise the value of PayPoint’s products and services. You’ll be at the heart of our network—building strong relationships and delivering measurable results.
What you’ll be doing
- Own the commercial performance of your territory, driving revenue growth and product penetration
- Deliver a structured programme of retailer visits (1,170 per year), aligned to our national tiering model
- Use data and insight to identify opportunities and create targeted action plans
- Coach and support retailers to improve in-store execution and performance
- Promote and grow adoption of PayPoint’s full product suite
- Conduct compliance checks and ensure retailers meet required standards
- Accurately record all activity and outcomes in CRM
- Build strong, trusted relationships and act as the go-to contact for performance support
- Share insight and feedback to support continuous improvement across the business
What success looks like
- Territory revenue growth and improved product penetration
- Strong compliance performance and reduced breaches
- Mystery shopping scores above 85%
- High levels of retailer satisfaction and engagement
What we’re looking for
- Experience in field sales, account management, retail operations or similar
- Strong commercial mindset with the ability to analyze data and identify opportunities
- Excellent communication and relationship-building skills
- Confident coaching and influencing independent retailers
- Highly organized and comfortable working autonomously
- Experience working with small businesses or retail environments is desirable
A high-impact role with real ownership of your territory. Opportunity to make a visible difference to retailer success. Work with a wide range of innovative products and services.
Retail Performance Manager (RPM) employer: Paypoint
At PayPoint, we pride ourselves on being an exceptional employer, offering a dynamic work environment in Croydon where our Retail Performance Managers can thrive. With a strong focus on employee growth, we provide comprehensive training and support, enabling you to build meaningful relationships with retailers while driving their success. Our culture fosters collaboration and innovation, ensuring that every team member feels valued and empowered to make a tangible impact in the retail landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Performance Manager (RPM)
✨Tip Number 1
Get to know the company inside out! Research PayPoint’s products and services, and understand their market position. This will help you tailor your conversations and show that you're genuinely interested in driving their success.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral—always a bonus!
✨Tip Number 3
Prepare for the interview by practising your pitch. Highlight your experience in field sales and how you've used data to drive performance. Be ready to share specific examples of how you've coached retailers to success.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression. And remember, apply through our website for the best chance at landing that Retail Performance Manager gig!
We think you need these skills to ace Retail Performance Manager (RPM)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Retail Performance Manager role. Highlight your experience in field sales or retail operations, and don’t forget to showcase your data analysis skills. We want to see how you can drive commercial performance!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your skills align with our needs. Mention specific examples of how you've built relationships and improved performance in previous roles.
Showcase Your Coaching Skills:Since coaching is a big part of this role, make sure to include any relevant experiences where you've supported others in improving their performance. We love seeing how you can influence and motivate retailers to achieve their goals!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Paypoint
✨Know Your Numbers
As a Retail Performance Manager, you'll be expected to analyse data and identify opportunities. Brush up on relevant metrics and be ready to discuss how you've used data in past roles to drive performance. This shows you understand the commercial mindset needed for the job.
✨Showcase Your Coaching Skills
Since coaching retailers is a key part of the role, prepare examples of how you've successfully coached or influenced others in previous positions. Highlight specific outcomes that resulted from your coaching efforts to demonstrate your impact.
✨Build Rapport Quickly
Relationship-building is crucial in this role. Think about how you can establish trust with retailers during your interview. Share experiences where you've built strong relationships in the past, and be ready to discuss your approach to maintaining those connections.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle challenges in a retail environment. Practice articulating your thought process and decision-making strategies, especially in situations involving compliance checks or performance improvement.
