At a Glance
- Tasks: Drive retail performance and coach retailers to maximise their success.
- Company: Join a dynamic team at PayPoint, a leader in retail solutions.
- Benefits: Competitive salary, commission, car allowance, and career growth opportunities.
- Other info: Fast-paced role with the chance to work with innovative products.
- Why this job: Make a real impact on retailer success while working autonomously.
- Qualifications: Experience in sales or retail, strong communication skills, and a commercial mindset.
The predicted salary is between 32000 - 32000 € per year.
Location: South Wales
Salary: £32k plus commission / car allowance of £4k or company car
About the role
We’re looking for a driven Retail Performance Manager to take ownership of a portfolio of ~555 retailers within a defined territory. This is a fast‑paced, field‑based role where you’ll use data, insight and coaching to drive commercial performance, improve compliance, and help retailers maximise the value of PayPoint’s products and services. You’ll be at the heart of our network—building strong relationships and delivering measurable results.
What you’ll be doing
- Own the commercial performance of your territory, driving revenue growth and product penetration
- Deliver a structured programme of retailer visits (1,170 per year), aligned to our national tiering model
- Use data and insight to identify opportunities and create targeted action plans
- Coach and support retailers to improve in‑store execution and performance
- Promote and grow adoption of PayPoint’s full product suite
- Conduct compliance checks and ensure retailers meet required standards
- Accurately record all activity and outcomes in CRM
- Build strong, trusted relationships and act as the go‑to contact for performance support
- Share insight and feedback to support continuous improvement across the business
What success looks like
- Territory revenue growth and improved product penetration
- Strong compliance performance and reduced breaches
- Mystery shopping scores above 85%
- High levels of retailer satisfaction and engagement
What we’re looking for
- Experience in field sales, account management, retail operations or similar
- Strong commercial mindset with the ability to analyse data and identify opportunities
- Excellent communication and relationship‑building skills
- Confident coaching and influencing independent retailers
- Highly organised and comfortable working autonomously
- Experience working with small businesses or retail environments is desirable
A high‑impact role with real ownership of your territory. Opportunity to make a visible difference to retailer success. Work with a wide range of innovative products and services.
Retail Perfomance Manager (RPM) employer: Paypoint
At PayPoint, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters growth and innovation. As a Retail Performance Manager in South Wales, you'll enjoy a competitive salary, commission structure, and the flexibility of a car allowance or company car, all while having the opportunity to make a tangible impact on our network of retailers. We are committed to your professional development, providing you with the tools and support needed to excel in your role and drive meaningful results.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Perfomance Manager (RPM)
✨Tip Number 1
Get to know the company inside out! Research PayPoint’s products and services, and understand their market position. This will help you tailor your conversations and show that you're genuinely interested in driving their success.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral—always a bonus!
✨Tip Number 3
Prepare for the interview by practising your coaching techniques. Since the role involves supporting retailers, think of examples where you've successfully influenced others or improved performance. Show them you can walk the talk!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression. Plus, it shows you’re proactive—just what they need in a Retail Performance Manager!
We think you need these skills to ace Retail Perfomance Manager (RPM)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Retail Performance Manager role. Highlight your experience in field sales, account management, or retail operations, and don’t forget to showcase your data analysis skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention your strong commercial mindset and how you’ve successfully built relationships in previous roles.
Showcase Your Coaching Skills:Since coaching is a big part of this role, share examples of how you've supported others in improving their performance. This will show us that you can help retailers maximise their potential with PayPoint’s products.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you on the path to joining our team!
How to prepare for a job interview at Paypoint
✨Know Your Numbers
As a Retail Performance Manager, you'll be expected to drive revenue growth and product penetration. Brush up on relevant data and metrics related to retail performance, and be ready to discuss how you've used data in past roles to identify opportunities and create action plans.
✨Showcase Your Coaching Skills
This role involves coaching and supporting retailers to improve their performance. Prepare examples of how you've successfully coached others in the past, focusing on your communication style and how you build relationships. Be ready to demonstrate your ability to influence and motivate.
✨Demonstrate Your Organisational Skills
With a structured programme of retailer visits, organisation is key. Share specific strategies you've used to manage your time effectively and ensure you meet targets. Discuss any tools or methods you use to stay organised, especially when working autonomously.
✨Engage with the Company’s Products
Familiarise yourself with PayPoint’s products and services before the interview. Be prepared to discuss how you would promote and grow adoption among retailers. Showing genuine interest and understanding of the company's offerings will set you apart as a candidate who is ready to hit the ground running.
