At a Glance
- Tasks: Manage and grow high-value retail accounts while building strong relationships.
- Company: Join PayPoint, a leader in payment and retail technology solutions.
- Benefits: Generous salary, car allowance, and flexible working arrangements.
- Other info: Dynamic role with opportunities for professional growth and development.
- Why this job: Be the voice of the customer and drive impactful commercial performance.
- Qualifications: Experience in account management and strong negotiation skills required.
The predicted salary is between 40000 - 50000 £ per year.
Generous base salary, plus car allowance. Full-time, permanent role. Monday–Friday, 36.25 hours per week. Open to candidates across the UK. Presence in our Welwyn Garden City or Liverpool Head Offices 3 days per week is essential.
We’re looking for an experienced and commercially focused Account Manager to manage and grow a portfolio of high-value retail partners, including convenience stores, grocers and major forecourt estates. This is a highly visible role where you’ll act as the main point of contact for your accounts, building strong relationships at all levels while driving commercial performance and delivering key initiatives. You’ll also play a key role in representing the voice of the customer within PayPoint, ensuring we continue to evolve and deliver value for our retail partners.
The role:
- Managing and developing a portfolio of retail accounts, building strong relationships from store to senior leadership level
- Creating and delivering a structured stakeholder and contact strategy
- Identifying and driving new business opportunities across existing and new customers
- Leading the delivery of hardware and software rollouts in collaboration with internal teams
- Owning retailer relationships, contracts and ongoing commercial performance
- Monitoring KPIs and implementing actions to optimise performance
- Leading commercial negotiations to deliver mutually beneficial outcomes
- Collaborating cross-functionally (marketing, PR, operations, product, IT) to deliver best-in-class partnerships
- Developing and supporting annual marketing plans for key accounts
- Acting as the internal advocate for customer needs and priorities
- Managing and resolving retailer issues, ensuring timely escalation where needed
- Keeping close to market trends and competitor activity to inform strategy
What we’re looking for:
- Proven experience in account management or relationship management
- Strong commercial awareness and negotiation skills
- Ability to influence stakeholders and drive outcomes to completion
- Experience identifying and delivering new business opportunities
- Strong project management and organisational skills
- Confident communicator with experience presenting to stakeholders
- Excellent attention to detail and ability to manage multiple priorities
- Proficient in MS Office (Word, Excel, PowerPoint)
- Full driving licence and willingness to travel regularly
Desirable:
- Experience working with retail or wholesale customers
- Understanding of the grocery retail / FMCG / supply chain landscape
- Experience in B2B customer service or account environments
- Knowledge of payments, utilities or fintech markets
- Familiarity with Power BI
What you’ll bring:
- A professional, organised and resilient approach
- Strong relationship-building skills and the ability to engage at all levels
- A proactive, self-starting mindset with the ability to work independently
- Flexibility and resilience to thrive in a fast-paced environment
About PayPoint: Since 1996, PayPoint has been powering convenient payment and retail technology solutions across the UK. With over £15 billion in transactions every year, we're at the heart of local communities, helping retailers thrive and customers stay connected.
Account Manager in Liverpool employer: Paypoint
At PayPoint, we pride ourselves on being an exceptional employer, offering a generous base salary and car allowance alongside a supportive work culture that values collaboration and innovation. Our Welwyn Garden City and Liverpool offices provide a vibrant environment where employees can thrive, with ample opportunities for professional growth and development while managing high-value retail partnerships. Join us to be part of a team that is dedicated to driving commercial success and making a meaningful impact in the retail technology landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager in Liverpool
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more connections you make, the better your chances of landing that Account Manager role.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, highlight your experience in managing accounts and driving commercial performance. Use real examples to demonstrate how you've built strong relationships and delivered results.
✨Tip Number 3
Be proactive! Don’t just wait for job openings to pop up. Reach out to companies you admire, like PayPoint, and express your interest in working with them. A little initiative can go a long way in making you stand out.
✨Tip Number 4
Keep learning! Stay updated on market trends and competitor activity. This knowledge will not only help you in interviews but also show that you're genuinely interested in the role and the industry. Plus, it’s a great conversation starter!
We think you need these skills to ace Account Manager in Liverpool
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Account Manager role. Highlight your experience in managing retail accounts and any relevant achievements that showcase your commercial awareness and negotiation skills.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re the perfect fit for this role. Use it to demonstrate your relationship-building skills and how you’ve successfully driven outcomes in previous positions.
Showcase Your Communication Skills:As an Account Manager, strong communication is key. In your application, give examples of how you've effectively presented to stakeholders or resolved issues with clients to show us you can engage at all levels.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Paypoint
✨Know Your Accounts
Before the interview, dive deep into the retail partners you'll be managing. Understand their business models, challenges, and recent news. This will help you demonstrate your commercial awareness and show that you're genuinely interested in their success.
✨Showcase Your Relationship Skills
Prepare examples of how you've built strong relationships in previous roles. Think about times when you influenced stakeholders or resolved conflicts. Being able to articulate these experiences will highlight your ability to engage at all levels.
✨Be Ready for Negotiation Scenarios
Expect questions around negotiation tactics. Prepare a couple of scenarios where you successfully negotiated terms or contracts. This will showcase your strong commercial awareness and ability to drive mutually beneficial outcomes.
✨Demonstrate Your Project Management Prowess
Since the role involves leading hardware and software rollouts, be ready to discuss your project management experience. Highlight specific projects where you managed multiple priorities and delivered results on time, showcasing your organisational skills.
