At a Glance
- Tasks: Support customers with empathy, handling queries via phone and email.
- Company: Join PayPoint, a company dedicated to helping people access essential payments.
- Benefits: Earn £16,878 per annum with flexible part-time hours and valuable experience.
- Other info: Opportunity to work in a fast-paced environment with potential for growth.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Strong communication skills and a passion for helping others are essential.
The predicted salary is between 16878 - 16878 £ per year.
Retail Service Advisor – part time fixed term contract
Welwyn Garden City AL7 1EL with some homeworking
Shift Pattern
- Friday 9.30am – 2.15pm
- Saturday 8am – 2pm
- Sunday 10am – 4pm
- Monday 9.30am – 3.15pm
- £16,878 per annum
- Fixed term contract from September 2026 – May 2027
About the role
At Pay Point, our customers and retailers are at the heart of everything we do.
We are looking for compassionate, customer-focused Retail Service Advisors to support people using the Payment Exception Service, which helps those without a bank account collect benefit or pension payments from the DWP.
This is a rewarding role where you will support customers who may be vulnerable, helping them access essential payments with empathy, patience and care.
If you want to make a genuine difference to people’s lives and can remain calm in challenging situations, this could be the perfect opportunity for you.
What you’ll be doing
You’ll be part of our Contact Centre team, handling customer queries by phone, email and audio message.
You’ll listen carefully, show empathy and work to find the right solution for each customer.
- Support customers using the Payment Exception Service and help them access their DWP allowance or pension payments.
- Handle sensitive and sometimes difficult conversations with empathy, professionalism and resilience.
- Build rapport quickly and provide clear, helpful information to customers.
- Work at pace while maintaining high service standards and customer care.
- Use internal systems and Microsoft tools such as Outlook and Excel to manage queries accurately.
The pace is fast, so we’re looking for people who are focused, resilient and committed to delivering excellent service every day.
- What we’re looking for
- The ability to handle challenging conversations calmly and professionally.
- Excellent communication skills, with the ability to build rapport quickly over the phone.
- Strong empathy, active listening skills and a genuine desire to help others.
- Excellent customer service skills and the ability to provide the right solution for each customer.
- Resilience, focus and the drive to succeed in a busy contact centre environment.
- Experience using Microsoft products such as Outlook and Excel.
- Flexibility to cover additional shifts when needed.
- A commitment to consistently meeting customer service and service standard targets.
- It would be great if you also have
Previous experience in a customer-focused role where you have supported people who may be vulnerable or facing difficult circumstances.
Customer Service Advisor Part Time employer: PayPoint
Join our dynamic team in Welwyn Garden City as a Customer Support Advisor, where you'll enjoy a supportive work culture that prioritises employee growth and development. With a competitive salary, generous holiday allowance, and the flexibility of hybrid working post-probation, we offer a rewarding environment for those passionate about delivering exceptional customer service. Our commitment to training and career advancement ensures that you will thrive both personally and professionally in this role.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor Part Time
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like PayPoint and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at PayPoint and let us see your personality shine through!
We think you need these skills to ace Customer Service Advisor Part Time
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and PayPoint.
Get Familiar with Our Brand:Before applying, take some time to learn about PayPoint and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at PayPoint
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress PayPoint.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which PayPoint will surely appreciate.
