At a Glance
- Tasks: Support retailers with tech solutions and ensure seamless service experiences.
- Company: Join PayPoint, a leading retail technology brand since 1996.
- Benefits: Enjoy hybrid working, structured training, and clear career progression.
- Other info: Be part of a supportive team culture in a dynamic environment.
- Why this job: Make a real impact on retail operations while building your career.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 25510 - 25510 £ per year.
£25,510 per annum
9am - 5.15pm Monday - Friday
Welwyn Garden City (Hybrid Working after probation)
About the role
We’re growing our Retailer Services team and looking for customer-focused, tech-savvy individuals to support our network of Managed Site retailers (our “Mults”). These are some of our most important partners – and you’ll play a key role in delivering a seamless, high-quality service experience across a wide range of PayPoint products, services and devices.
What you’ll be doing
- As a Mult Service Agent, you’ll be the go-to expert for our multisite retailers, supporting them across multiple services:
- Supplies & Devices
- Ordering till rolls, handbooks and device supplies
- Supporting devices including PP1, PPOS, Sunmi, PP Mini and Zebra printers
- Helping with electricity key and gas card top-ups
- Parcels
- Providing end-to-end support for parcel services
- Transactions
- Managing transaction reversals and claims
- Technical Support
- Diagnosing issues and escalating where needed
Additional responsibilities
- Respond to retailer emails
- Support the wider Managed Retailer team during busy periods
- Keep accurate records within CRM systems
What we’re looking for
- Experience in customer service (contact centre or retail preferred)
- Confident handling multiple systems and product queries
- Strong communication skills (clear, calm and professional)
- Comfortable with technology and learning new platforms
- Ability to stay calm under pressure and manage workload effectively
- Flexible approach to shift patterns and peak periods
What you’ll get in return
- Hybrid working (Welwyn Garden City + home)
- Structured onboarding and training
- Clear career progression (Senior Advisor, Team Leader, wider business moves)
- Supportive, collaborative team culture
- Opportunity to work with one of the UK’s most trusted retail technology brands
This isn’t just another contact centre role. You’ll be supporting some of our most high-profile retail partners, making a real impact on their day-to-day operations while building a long-term career with PayPoint.
Customer Service Advisor employer: Paypoint
At PayPoint, we pride ourselves on being an excellent employer, offering a supportive and collaborative team culture that fosters employee growth and development. With hybrid working options in Welwyn Garden City, structured onboarding, and clear career progression paths, our Customer Service Advisors play a vital role in supporting key retail partners while enjoying a meaningful and rewarding work experience.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Paypoint. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Paypoint before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Paypoint:Your cover letter is your chance to shine! Tell us why you want to work at Paypoint specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Paypoint!
How to prepare for a job interview at Paypoint
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
