At a Glance
- Tasks: Drive retail performance and coach retailers to maximise PayPoint's products.
- Company: Join PayPoint, a leader in innovative retail solutions.
- Benefits: Competitive salary, car allowance, and a supportive culture.
- Other info: Enjoy autonomy and career growth opportunities while working with diverse retailers.
- Why this job: Make a real impact on retailer success in a dynamic environment.
- Qualifications: Experience in sales or retail operations with strong communication skills.
The predicted salary is between 32000 - 36000 £ per year.
Location: South Wales
Salary: £32k plus comm / car allowance of £4k or company car
About the role
We are looking for a driven Retail Performance Manager to take ownership of a portfolio of ~555 retailers within a defined territory. This is a fast-paced, field-based role where you will use data, insight and coaching to drive commercial performance, improve compliance, and help retailers maximise the value of PayPoint's products and services. You will be at the heart of our network building strong relationships and delivering measurable results.
What you will be doing
- Own the commercial performance of your territory, driving revenue growth and product penetration
- Deliver a structured programme of retailer visits (1,170 per year), aligned to our national tiering model
- Use data and insight to identify opportunities and create targeted action plans
- Coach and support retailers to improve in-store execution and performance
- Promote and grow adoption of PayPoint's full product suite
- Conduct compliance checks and ensure retailers meet required standards
- Accurately record all activity and outcomes in CRM
- Build strong, trusted relationships and act as the go-to contact for performance support
- Share insight and feedback to support continuous improvement across the business
What success looks like
- Territory revenue growth and improved product penetration
- Strong compliance performance and reduced breaches
- High-quality, consistent visit delivery
- Mystery shopping scores above 85%
- High levels of retailer satisfaction and engagement
What we are looking for
- Experience in field sales, account management, retail operations or similar
- Strong commercial mindset with the ability to analyse data and identify opportunities
- Excellent communication and relationship-building skills
- Confident coaching and influencing independent retailers
- Highly organised and comfortable working autonomously
- Experience working with small businesses or retail environments is desirable
Why join PayPoint?
- A high-impact role with real ownership of your territory
- Opportunity to make a visible difference to retailer success
- Supportive, performance-driven culture
- Work with a wide range of innovative products and services
Closing date for applications: 15th June, 2026
Locations
Retail Performance Manager in Cardiff, Wales employer: Paypoint
At PayPoint, we pride ourselves on being an excellent employer, offering a dynamic and supportive work environment in South Wales. As a Retail Performance Manager, you'll enjoy a high-impact role with real ownership of your territory, backed by a performance-driven culture that fosters growth and innovation. With opportunities for professional development and the chance to make a tangible difference to retailer success, PayPoint is committed to empowering its employees to thrive both personally and professionally.
