Security Operations Manager (SOC) in Welwyn Garden City

As our Security Operations Centre (SOC) Manager, you’ll play a pivotal role in protecting PayPoint’s enterprise, retail, digital and cloud platforms. This is a hands-on leadership role where strategic ownership meets operational delivery. You’ll lead and mature our internal SOC capability, ensuring threats are detected early, incidents are handled decisively, and our security operations continue to evolve in a fast-moving threat landscape.

Working closely with colleagues across Security, Technology, Risk, Compliance and the wider business, you’ll act as a senior escalation point during high severity incidents while also shaping the future of our SOC through improved tooling, automation and detection capabilities. You’ll champion a proactive, high performing security culture and ensure PayPoint remains resilient in a highly available and regulated environment.

This role is based at our Welwyn Garden City office, 3 days per week onsite.

What we would like from you:

• 2+ years’ experience in a SOC Manager, SOC Lead or equivalent senior security operations role
• Strong technical background in threat detection, monitoring and incident response
• Proven experience leading and developing security operations teams
• Hands-on experience with SIEM, EDR/XDR, SOAR and cloud security monitoring tools
• Experience overseeing 24/7 monitoring, alert triage, investigations and incident coordination
• Ability to act as a senior escalation point during complex or high severity incidents
• Excellent communication skills, with the ability to engage both technical and non-technical stakeholders
• Calm, decisive and effective under pressure during live security incidents

It would be great if you have the following:

• Strong experience working within Azure environments
• Industry certifications such as CISSP, CISM or equivalent
• Cloud security certifications (e.g. CCSP, AWS Security Specialty, Azure Security Engineer)
• Experience operating in regulated or payment-focused environments
• Experience building, scaling or maturing an internal SOC capability
• Familiarity with threat intelligence frameworks such as MITRE ATT&CK
• Experience driving SOC automation, orchestration and detection engineering improvements

Our benefits if you decide to join us:

• Holiday purchase scheme, with 25 days holiday plus bank holidays as standard
• On-site gym at our office (Free), and nationwide corporate rate gym membership
• Online benefits portal where you can access lots of deals, discounts - for example of shopping or holidays
• Contributory company pension scheme
• Progression and Development
• Life assurance of 3 x annual gross salary, with the option to purchase additional cover
• You’re also able to purchase a range of benefits at a discounted rate including, critical illness cover, bicycles via our Cycle2Work scheme, dental insurance and TasteCard dining discount card

As a disability-confident committed company, we have a passion for championing equality. We welcome all colleagues into a work environment where success is attainable for everyone, regardless of disability, age, race, religion, gender identity, or sexual orientation. We are committed to ensuring that everyone has equal access to growth and opportunities in our workplace.