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- Tasks: Lead the strategy and performance of PayPoint's national retailer network.
- Company: Join a leading company in essential services with a focus on customer experience.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Be part of a high-performing team driving innovation and growth.
- Why this job: Shape the future of payments and digital services while making a real impact.
- Qualifications: Senior leadership experience in network management or retail operations required.
The predicted salary is between 60000 - 80000 £ per year.
Location: Any PayPoint office (Welwyn Garden City, Hertfordshire or Liverpool) (Hybrid – 3 days per week in the office)
Reporting to: Customer Experience Director
PayPoint’s retailer network is central to how customers access essential services every day. As Head of PayPoint Network, you’ll take senior ownership of the strategy, quality, and performance of our national network across independent and multiple retailers. You’ll ensure we have the right retailers, in the right locations, delivering a great customer experience, while shaping the network for future growth in payments, parcels, and digital services.
What you’ll do:
- Lead the end‑to‑end network strategy using data‑driven planning
- Set clear standards for retailer selection, performance, and governance
- Build strong relationships with major retail partners and independents
- Track and improve network health, coverage, and commercial impact
- Lead a high‑performing team and work cross‑functionally across the business
What you’ll bring:
- Senior leadership experience in network management, retail operations, or multi‑site environments
- Strong strategic, commercial, and stakeholder management skills
- Experience driving standards, governance, and continuous improvement
A rare opportunity to lead a core strategic asset at PayPoint and influence long‑term business growth.
Head of Network in Welwyn Garden City employer: PayPoint plc.
Contact Detail:
PayPoint plc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Network in Welwyn Garden City
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend events, join relevant groups on LinkedIn, and don’t be shy to reach out to potential contacts. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews like it’s game day! Research PayPoint thoroughly, understand their network strategy, and think about how your experience aligns with their goals. Practise common interview questions and have your own ready to show your interest and insight into the role.
✨Tip Number 3
Showcase your leadership skills! In your conversations, highlight your experience in managing teams and driving performance. Use specific examples that demonstrate your ability to build relationships and improve network health, as these are key for the Head of Network role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the PayPoint team and ready to contribute to their future growth.
We think you need these skills to ace Head of Network in Welwyn Garden City
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Head of Network role. Highlight your experience in network management and retail operations, and don’t forget to showcase any data-driven planning skills you have!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for leading our network strategy. Mention specific achievements that demonstrate your strategic and commercial skills.
Showcase Your Leadership Style: We want to know how you lead! In your application, share examples of how you've built high-performing teams and fostered strong relationships with stakeholders. This will help us see your leadership in action.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at PayPoint.
How to prepare for a job interview at PayPoint plc.
✨Know Your Network
Before the interview, dive deep into PayPoint's network strategy and understand how it operates. Familiarise yourself with their current retailers and the services they offer. This will help you speak confidently about how you can enhance their network and improve customer experience.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences that highlight your senior leadership capabilities. Discuss how you've successfully led teams in network management or retail operations, focusing on specific outcomes and improvements you've driven.
✨Data-Driven Decision Making
Since the role involves data-driven planning, be ready to discuss how you've used data to inform your strategies in previous roles. Bring examples of how you've tracked performance metrics and made adjustments based on your findings.
✨Build Relationships
Emphasise your ability to build strong relationships with stakeholders. Prepare anecdotes that demonstrate your success in collaborating with retail partners and how those relationships have positively impacted network performance.