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- Tasks: Provide technical support and solve problems for our retail network across the UK.
- Company: Join PayPoint, a leader in tech innovation with a supportive culture.
- Benefits: Enjoy 25 days holiday, gym access, discounts, and career development opportunities.
- Why this job: Kickstart your IT career while making a real impact in a dynamic environment.
- Qualifications: Customer service skills and experience in Windows-based support are essential.
- Other info: Hybrid role with flexible shifts and a commitment to inclusivity.
The predicted salary is between 36000 - 60000 £ per year.
Are you passionate about technology and eager to build or grow your career in IT support? At PayPoint, we’re looking for enthusiastic and motivated individuals to join our Application Support Team. This is your opportunity to play a key role in supporting and evolving a function that underpins our technology across the UK. At PayPoint, we pride ourselves on being at the forefront of innovation. If you have a genuine interest in operating systems, devices, applications, and software - and enjoy solving problems - this could be the perfect role for you. Whether you’re a recent graduate or an experienced IT professional, we’d love to hear from you.
This role is hybrid, with 2–3 days a week in our Welwyn Garden City office. Our team operates on a 7-day rota to cover Contact Centre opening hours:
- Monday-Friday: Range of shifts between 8am - 8pm
- Saturday: 9am - 5:15pm
- Sunday: 9am - 5:15pm
As an Application Support Analyst, you’ll provide technical and application support across our retail network, covering 30,000 sites. This includes our PayPoint One, PayPoint Mini, EPOS systems, and back-office platforms. Your responsibilities will include:
- Delivering technical and application support to retailers and colleagues.
- Managing incidents and changes raised via our ticketing system.
- Investigating root causes and escalating issues to 3rd-line support where needed.
- Supporting system integrations and new installations in live environments.
We’re looking for someone with strong customer service skills, a problem-solving mindset, and the flexibility to adapt to change quickly. You’ll need:
- Experience in a Windows-based, 24/7 environment.
- Background in 1st and/or 2nd line support.
- Ability to communicate effectively with both technical and non-technical stakeholders.
Bonus Skills (Nice to Have):
- Experience with transaction processing systems.
- Knowledge of IIS Server.
- Familiarity with ITIL principles.
- Experience with Transact-SQL queries.
- Knowledge of Splunk or similar monitoring tools.
In return for your hard work and dedication, we offer a range of benefits, including:
- Holiday purchase scheme, with 25 days holiday plus bank holidays.
- On-site gym (free) and nationwide corporate rate gym membership.
- Online benefits portal offering discounts on shopping and holidays.
- Contributory company pension scheme.
- Progression and Development.
- Private medical insurance and life assurance.
- Additional benefits available at a discounted rate.
At PayPoint, we’re committed to creating an inclusive culture where everyone can thrive and feel a sense of belonging. PayPoint is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.
Application Support Analyst in Welwyn Garden City employer: PayPoint plc.
Contact Detail:
PayPoint plc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Analyst in Welwyn Garden City
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend tech meetups, and connect with current employees at PayPoint. You never know who might give you a heads-up about an opportunity or refer you directly.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and understanding of application support. Be ready to discuss your problem-solving approach and share examples of how you've tackled challenges in past roles.
✨Tip Number 3
Show your enthusiasm for technology! During interviews, express your genuine interest in operating systems and applications. Let them know how excited you are about the role and how you can contribute to their innovative team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the PayPoint family.
We think you need these skills to ace Application Support Analyst in Welwyn Garden City
Some tips for your application 🫡
Show Your Passion for Technology: When writing your application, let your enthusiasm for technology shine through! Mention any relevant experiences or projects that highlight your interest in operating systems, applications, and problem-solving.
Tailor Your Application: Make sure to customise your application to fit the role of Application Support Analyst. Highlight your experience in 1st and 2nd line support, and don’t forget to mention any bonus skills you have, like knowledge of IIS Server or ITIL principles.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your skills and experiences, making it easy for us to see how you’d be a great fit for our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at PayPoint plc.
✨Know Your Tech
Brush up on your knowledge of operating systems, applications, and software. Be ready to discuss your experience with Windows-based environments and any relevant tools like IIS Server or Splunk. Showing genuine enthusiasm for technology will definitely impress the interviewers.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled technical issues in the past. Think about specific incidents where you identified root causes and resolved problems effectively. This will demonstrate your analytical mindset and ability to handle challenges in a fast-paced environment.
✨Customer Service is Key
Since this role involves supporting retailers and colleagues, highlight your customer service skills. Share experiences where you successfully communicated with both technical and non-technical stakeholders, ensuring everyone was on the same page during problem resolution.
✨Be Ready for Flexibility
The role requires adaptability due to the 7-day rota. Discuss your availability and willingness to work different shifts. Emphasising your flexibility will show that you're ready to meet the demands of the job and contribute positively to the team.