Salesforce Administrator

Please note this role is on site 1 - 2 days per month.

What will you be doing?

As a Salesforce Administrator, you are part of an Agile team helping to deliver world-class customer facing products. You will evangelise Salesforce within the company, and work with the Business stakeholders and CRM Team to ensure requirements are delivered in a timely and efficient manner using Agile principles. The role is principally responsible for establishing and managing the support activities of all applications and systems used to support and run the business that fall within the remit of CRM Services. This includes CRM (Salesforce) and PayPoint Back Office (including legacy applications). A key focus of the role is to support the team drive down the number of incidents and set the team up to deliver excellent service to our business users who serve the Retailer and Merchants community.

What would we like from you?

• Salesforce Administrator Certification with real life experience in this role.
• Responsible for handling escalation of issues from all SFDC users and feeding back to the end user.
• Manage user profiles, roles, permission sets, assignment rules, and license needs.
• Create and customize standard and custom objects including fields (including formula fields), page layouts, security rules, workflow and validation rules in conjunction with the wider team and design authority.
• Monitor data quality, integrity and user adoption as part of the wider application support team.
• Establish, implement, and administer best practices with regards to system maintenance, security, release management, improvements, data integrity, duplicates, backups, etc.
• Ensure that all change from the CRM Delivery team that is transitioned into production has the right controls and processes in place to be effectively supported.
• Work with the Support Team to deliver business change on Salesforce and back office systems.
• Champion knowledge share and learning within the CRM Services and to our business users.

Desirable knowledge and practical experience with Apex (triggers, batches, integrations, best practices, …)

It would be great if you already have…

• 1-2 years of experience in implementing and configuring Salesforce.com instances. Ideally experienced with lightning implementations & support at enterprise license levels.
• CPQ Advanced and Admin Advanced certifications.
• Good understanding of declarative tools like Process Builder and Lightning Flows including when to use them and their limitations.
• Knowledge and experiences with Sales and Service clouds.
• Experience of working within a support team.
• SQL Server (T-SQL, Stored Procedures).
• Experience of Azure Cloud.
• Good communication skills; both written and verbal.
• Team Player with a can-do attitude.

What can we do for you?

This position offers a mix of remote-based working and onsite working in our head office in Welwyn Garden City. Expectation is once per month for team meetings.

• Holiday purchase scheme, with 25 days holiday plus bank holidays as standard.
• On-site gym at our office (Free), and nationwide corporate rate gym membership.
• Online benefits portal where you can access lots of deals, discounts - for example of shopping or holidays.
• Progression and Development.
• Contributory company pension scheme.
• Private medical insurance.
• Life assurance of 3 x annual gross salary, with the option to purchase additional cover.
• You’re also able to purchase a range of benefits at a discounted rate including, critical illness cover, bicycles via our Cycle2Work scheme, dental insurance and TasteCard dining discount card.

We’re committed to building a culture that empowers all of our people to thrive and feel a sense of belonging at PayPoint.