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- Tasks: Join our Infrastructure Team to enhance IT systems and drive automation.
- Company: PayPoint Group is a leader in next-gen cloud technology and innovation.
- Benefits: Enjoy remote work, 25 days leave, share incentives, and employee discounts.
- Why this job: Be part of a dynamic team focused on stability, innovation, and social impact.
- Qualifications: Experience in production support, strong communication skills, and knowledge of Windows/Linux technologies required.
- Other info: Hybrid role with occasional office visits and a commitment to inclusivity.
The predicted salary is between 36000 - 60000 £ per year.
Why are we recruiting?
Are you ready to take your career to the next level? Join our dynamic Infrastructure Team as an Infrastructure Engineer! You'll play a crucial role in driving stability and innovation within PayPoint Group’s IT Infrastructure as we push the boundaries with next-gen cloud technology and automation.
What will you be doing?
As an Infrastructure Engineer, you'll be at the forefront of deploying new projects and enhancing our infrastructure through automation. Your key responsibilities will include:
- Installing, supporting, and maintaining cutting-edge Windows and Linux technologies.
- Managing incidents from start to finish, ensuring swift resolutions.
- Demonstrating a deep understanding of both on-premise and cloud infrastructure services.
- Ensuring our infrastructure meets all regulatory requirements, including PCI DSS, ISO27001, and Cyber Security Essentials.
- Introducing and maintaining standards to ensure consistency across PayPoint environments.
- Providing 2nd and 3rd line analysis of incidents and problems, ensuring swift and effective resolutions.
- Working with relevant 3rd party support to assist with incident resolution.
- Conducting Resolution, Root Cause Analysis, Impact Analysis, and Escalation in a timely manner, with detailed documentation in the ticketing platform.
- Ensuring adherence to all company controls and security standards.
- Supporting Projects and Infrastructure Delivery, contributing to successful outcomes.
- Driving automation of infrastructure tasks to guarantee consistent and repeatable results.
- Identifying and implementing improvements to existing processes in line with PayPoint and Handepay standards.
- Promoting service improvement through best practices and innovative technologies.
- Ensuring consistency and quality of service, progressing all support tickets in line with operational service levels.
- Reviewing and approving changes in accordance with the Change Management Process.
- Implementing, maintaining, and testing PayPoint DR services as required.
- Updating documentation, policies, and procedures, ensuring they are followed.
- Providing on-call support for 1 week out of every 4 per month.
- Performing any other duties as applicable.
What would we like from you?
- Proven Production Support or Project Delivery experience.
- Proven ability to document and explain designs.
- Detail orientated with strong written and verbal communication skills.
- Strong Knowledge in the following - Windows Server OS’s (Ideally from 2016 to 2022).
- Full Windows Stack including DHCP, DNS, AD.
- Linux (Ideally Ubuntu, RedHat and Rocky).
- Microsoft Exchange 2016.
- Microsoft Office 365.
- Microsoft Azure Stack from Compute, Networking, to Azure Active Directory.
- Hyper-V.
- Proven support experience in the following – VMWare, NetApp, System Center, Cisco, Routers and Switches, Microsoft SQL, IaC Technologies (Ansible, Terraform, etc).
- Understanding of security in relation to network, server, applications, data and databases.
It would be great if you already have…
- PCI-DSS compliance.
- Proficient in PowerShell Scripting, Bash Scripting or Python.
- Windows Storage Spaces and Storage Spaces Direct.
- HPE Hardware.
- Design of Highly Available Systems.
- Experience in delivering projects and solutions from inception to completion.
- Any experience with the following software products: Rubrik, SIEM, Solarwinds, Zabbix, Grafana, Azure DevOps, Jenkins.
What can we do for you?
The majority of this role will be remote (Hybrid) but will require some travel to our bright and modern offices in Welwyn Garden City. This will be once or twice a week.
- 25 days annual leave plus 8 bank holidays.
- Share Incentive Scheme.
- Electric Vehicle Scheme.
- Life Assurance.
- Discounts through our employee benefits platform.
- Opportunity to progress through the business.
- Employee social events, lunches and activities.
- Free refreshments provided.
- Contributory company pension scheme.
At PayPoint, we are committed to creating an inclusive culture where everyone can thrive and feel a sense of belonging. Handepay is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.
Contact Detail:
PayPoint plc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Infrastructure Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows Server OS, Linux distributions, and Microsoft Azure. Having hands-on experience or relevant projects to discuss can set you apart during interviews.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of past incidents you've managed. Be ready to explain your approach to incident resolution and how you ensured compliance with security standards like PCI DSS and ISO27001.
✨Tip Number 3
Highlight any experience you have with automation tools like Ansible or Terraform. Discuss how you've used these tools to improve efficiency in previous roles, as this aligns closely with the responsibilities of the Infrastructure Engineer position.
✨Tip Number 4
Network with current or former employees of PayPoint Group on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Infrastructure Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Infrastructure Engineer role. Focus on your knowledge of Windows and Linux technologies, cloud infrastructure, and automation tools.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT infrastructure and your understanding of the company's goals. Mention specific projects or experiences that demonstrate your ability to drive stability and innovation.
Highlight Compliance Knowledge: Since the role involves ensuring compliance with standards like PCI DSS and ISO27001, emphasise any experience you have in these areas. This will show that you understand the importance of security and regulatory requirements.
Showcase Problem-Solving Skills: In your application, provide examples of how you've managed incidents and resolved problems in previous roles. Detail your approach to root cause analysis and how you ensure swift resolutions.
How to prepare for a job interview at PayPoint plc.
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Windows and Linux technologies in detail. Highlight specific projects where you've installed, supported, or maintained these systems, and be ready to explain how you approached challenges.
✨Demonstrate Problem-Solving Abilities
Since the role involves managing incidents and ensuring swift resolutions, share examples of past incidents you've handled. Discuss your approach to root cause analysis and how you documented your findings.
✨Understand Compliance Standards
Familiarise yourself with regulatory requirements like PCI DSS and ISO27001. Be ready to discuss how you've ensured compliance in previous roles and how you would apply that knowledge at PayPoint.
✨Emphasise Automation Experience
As automation is a key part of the role, talk about any experience you have with IaC technologies like Ansible or Terraform. Share specific examples of how you've driven automation in your previous positions to improve efficiency.