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- Tasks: Lead cross-functional teams to deliver and support CRM platforms using DevOps principles.
- Company: Join PayPoint, a forward-thinking company committed to empowering its people.
- Benefits: Enjoy remote work options, gym access, holiday purchase scheme, and a contributory pension.
- Why this job: Be part of a culture that values continuous learning and high performance in a dynamic environment.
- Qualifications: Proven experience in Salesforce delivery, line management, and agile methodologies required.
- Other info: This role is mostly remote with occasional travel to our modern offices.
The predicted salary is between 43200 - 72000 £ per year.
Please note this role requires proven experience in both Salesforce Delivery and technical line management.
Working within our CRM Services team (Salesforce), you will lead two cross-functional engineering teams to deliver and support our CRM platforms using DevOps principles. You will be adept at delivering complex IT change and removing any barriers to delivery to create an environment in which the team can succeed. You will coach team members and facilitate continuous improvement and apply the most appropriate agile and DevOps techniques for the environment that helps maintain focus on delivering value against the product or transformation vision.
The Delivery Manager will be responsible for all line management aspects of the team and will be experienced in leading and creating high performance and motivated teams, where people are engaged and excited about the outcomes they deliver.
The role will work closely with the Product Ownership teams and relevant business stakeholders to help build roadmaps, ensure they are grounded, and that the vision is understood and shared with the team.
DevOps DeliveryThe role is accountable for delivering change and products using agile and DevOps principles through cross-functional engineering teams. The role will be accountable for the delivery practice, and the quality of the teams' outputs and provide quality estimates and forecasts at different stages of the delivery lifecycle. The role will take on the responsibilities of scrum master. The role will also be responsible for identifying changing capacity and skills requirements for their teams based on roadmaps and planning for those changes in advance to ensure the right team is in place at all times.
Line ManagementThe role is accountable for the line management of all team members, including contract staff. The role is accountable for assuring that the team regularly engage in continuous learning, and that lessons are continually fed back into the team’s working practices to ensure that the delivery team performance continually improves. The role will also actively participate in the Delivery Manager community, sharing and re-applying skills and knowledge and bringing in best practice.
Management InformationThe role will be responsible for providing management information on a regular basis that allows the performance of the individual and the team to be monitored against agreed targets and set budgets.
Stakeholder ManagementThe role will have significant visibility across the organisation and will be required to effectively manage stakeholders at various levels.
Requirements:- Scrum Master Certified or relevant working knowledge
- Strong technical background in Salesforce and be able to understand and challenge plans, design, and issues within technical projects and assess the appropriateness of any approach proposed by the team.
- Demonstrable career progression through a hands-on engineering career path.
- Experience managing multiple engineering teams, Salesforce deliveries along with Change and release management experience in a cloud environment.
- Experience of line managing and mentoring technical staff including leading, and coaching cross-functional teams.
- Experience of senior stakeholder management.
- Encourage continuous learning, and support with creating high performing and motivated teams.
- Experience of delivering IT change within a payments processing organisation.
- Salesforce certifications.
- Experience delivering change within Microsoft Azure.
- Azure DevOps knowledge.
The majority of this role will be remote (Hybrid) but will require some travel to our bright and modern offices in Welwyn Garden City.
We’re committed to building a culture that empowers all our people to thrive and feel a sense of belonging at PayPoint.
Delivery Manager - Digital Services employer: PayPoint plc
Contact Detail:
PayPoint plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Delivery Manager - Digital Services
✨Tip Number 1
Familiarise yourself with Salesforce and DevOps principles. Since the role requires proven experience in Salesforce delivery, having a solid understanding of its functionalities and how they integrate with DevOps will set you apart from other candidates.
✨Tip Number 2
Highlight your experience in line management and coaching. The role emphasises creating high-performing teams, so be prepared to discuss specific examples of how you've motivated and developed team members in previous positions.
✨Tip Number 3
Prepare to demonstrate your stakeholder management skills. This position involves significant visibility across the organisation, so think of instances where you've effectively managed relationships with various stakeholders and how you ensured their needs were met.
✨Tip Number 4
Stay updated on the latest trends in cloud environments and agile methodologies. Being knowledgeable about current best practices in these areas will not only help you in interviews but also show that you're committed to continuous learning and improvement.
We think you need these skills to ace Delivery Manager - Digital Services
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in Salesforce delivery and technical line management. Use specific examples that demonstrate your ability to lead cross-functional teams and deliver complex IT changes.
Craft a Compelling Cover Letter: In your cover letter, emphasise your understanding of DevOps principles and agile methodologies. Discuss how you have successfully coached team members and facilitated continuous improvement in previous roles.
Showcase Relevant Certifications: If you have Salesforce certifications or Scrum Master certification, make sure to mention them prominently in your application. This will help demonstrate your qualifications for the role.
Highlight Stakeholder Management Experience: Provide examples of how you have effectively managed stakeholders at various levels in your previous positions. This is crucial for the Delivery Manager role, so be specific about your achievements in this area.
How to prepare for a job interview at PayPoint plc
✨Showcase Your Salesforce Expertise
Make sure to highlight your proven experience with Salesforce delivery. Be prepared to discuss specific projects you've led, the challenges you faced, and how you overcame them using your technical knowledge.
✨Demonstrate Agile and DevOps Knowledge
Since the role requires applying agile and DevOps principles, be ready to explain how you've implemented these methodologies in past projects. Share examples of how you facilitated continuous improvement and removed barriers to delivery.
✨Emphasise Team Management Skills
Discuss your experience in line management and mentoring technical staff. Provide examples of how you've created high-performing teams and fostered a culture of engagement and motivation among team members.
✨Prepare for Stakeholder Management Scenarios
Given the visibility of this role across the organisation, prepare to discuss how you've effectively managed stakeholders at various levels. Share specific instances where you successfully aligned team goals with stakeholder expectations.
