Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Help customers with payment issues through calls and emails, providing solutions and support.
- Company: Join PayPoint, a company dedicated to exceptional customer service and community support.
- Benefits: Enjoy a competitive salary, flexible working options, and a supportive development plan.
- Why this job: Make a real difference in people's lives while developing your skills in a caring environment.
- Qualifications: Strong communication skills, empathy, and experience in customer service are essential.
- Other info: This is a 12-month maternity cover contract based in Welwyn Garden City.
The predicted salary is between 22700 - 25480 £ per year.
We are passionate about our customers and retailers at PayPoint; they are at the heart of our business, and we always want to ensure we deliver exceptional customer service. We are looking for advisors to handle contact from customers who use “The Payment Exception Service.” This service is a way for people who do not have a bank account to collect benefit or pension payments from the DWP. If you are customer-focused, with the right skills, commitment, and capability to deliver an exceptional public service to customers who may come from vulnerable parts of society, this is the perfect role for you.
What will you be doing?
- You will be listening, empathising, and finding solutions to the problems and challenges faced by our customers every day.
- You will be managing queries via email, calls, and audio messages.
What would we like from you?
- The ability to handle challenging and difficult conversations with customers.
- Excellent communication and empathy skills with the ability to build rapport quickly over the phone.
- Excellent customer service skills.
- Great resilience.
- Experience using Microsoft products such as Outlook and Excel.
- Good listener.
- Provide the right solutions to customers.
- Someone who really wants to make a difference.
- Flexibility – you may be asked to cover some extra shifts.
- Consistently deliver customer service targets and service standards targets.
It would be great if you already have…
- Experience working in a customer-focused role where you have previously worked with extremely vulnerable people.
What can we do for you?
You can expect a rewarding experience working with us in our head office in Welwyn Garden City as well as homeworking. Working in our Contact Centre will allow you to create a development plan for your journey at PayPoint where we will support you with your development.
Customer Service Advisor PES Maternity Cover employer: PayPoint plc.
Contact Detail:
PayPoint plc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor PES Maternity Cover
✨Tip Number 1
Familiarise yourself with the Payment Exception Service and its importance for customers without bank accounts. Understanding the service will help you empathise with customers and provide better solutions during your interactions.
✨Tip Number 2
Practice active listening skills to ensure you can effectively address customer concerns. This will not only help you build rapport but also demonstrate your commitment to providing exceptional service.
✨Tip Number 3
Prepare for potential challenging conversations by thinking of strategies to handle difficult situations. Being ready with solutions will show your resilience and ability to manage tough interactions.
✨Tip Number 4
Showcase your flexibility and willingness to cover extra shifts during the interview process. This demonstrates your commitment to the role and your readiness to support the team when needed.
We think you need these skills to ace Customer Service Advisor PES Maternity Cover
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to empathise with vulnerable customers. Use specific examples from your past experiences to demonstrate your skills in handling challenging conversations.
Highlight Relevant Experience: In your CV, emphasise any previous roles where you provided customer support, especially in environments dealing with vulnerable individuals. Mention your proficiency with Microsoft products like Outlook and Excel, as these are important for the role.
Proofread Your Application: Before submitting, thoroughly proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer service role.
How to prepare for a job interview at PayPoint plc.
✨Show Your Empathy
Since the role involves assisting vulnerable customers, it's crucial to demonstrate your empathy during the interview. Share examples of how you've handled sensitive situations in the past and how you made a positive impact on someone's experience.
✨Highlight Your Communication Skills
Effective communication is key for a Customer Service Advisor. Be prepared to discuss how you build rapport with customers over the phone and provide specific instances where your communication skills helped resolve a challenging situation.
✨Demonstrate Problem-Solving Abilities
The ability to find solutions is essential in this role. Think of scenarios where you've successfully resolved customer issues and be ready to explain your thought process and the steps you took to achieve a positive outcome.
✨Familiarise Yourself with Microsoft Products
As the job requires using Microsoft Outlook and Excel, make sure you're comfortable discussing your experience with these tools. If possible, mention any specific tasks you've completed using them that relate to customer service or data management.
