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- Tasks: Help customers solve their problems through calls and emails with empathy and compassion.
- Company: Join PayPoint, a company dedicated to exceptional customer service and supporting vulnerable communities.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for personal development.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Strong communication skills, resilience, and experience in customer service are essential.
- Other info: Opportunities for career progression within various departments after mastering the role.
The predicted salary is between 22700 - 25280 £ per year.
We are passionate about our customers and retailers at PayPoint; they are at the heart of our business, and we always want to ensure we deliver exceptional customer service. If you are customer focused, with the right skills, commitment, and capability to deliver an exceptional public service to customers who may come from vulnerable parts of society, this is the perfect role for you.
Role Details:
- Full Time Permanent Role Paying £22,700
- Monday - Friday 10am - 6pm
- Hybrid role / Welwyn Garden City AL7 1EL
What will you be doing?
You will be listening, empathising, and finding solutions to the problems and challenges faced by our customers every day. You will be managing queries via email, calls, and audio messages.
We are looking for people with the right skills, commitment, and capability to deliver a service to consumers assisting them with their queries to ensure they can access their DWP allowance/payments. If you have a genuine dedication to helping the vulnerable, are customer-focused, and able to deliver exceptional service in difficult circumstances with empathy and compassion, you will find great satisfaction in this role. The pace is fast so we need people who are driven, focused, resilient and want to succeed.
What would we like from you?
- The ability to handle challenging and difficult conversations with customers
- Excellent communication and empathy skills with the ability to build rapport quickly over the phone
- Excellent customer service skills
- Great resilience
- Experience using Microsoft products such as Outlook and Excel
- Good listener
- Provide the right solutions to customers
- Someone who really wants to make a difference
- Flexibility – you may be asked to cover some extra shifts
- Consistently deliver customer service targets and service standards targets
It would be great if you already have experience working in a customer-focused role where you have previously worked with extremely vulnerable people.
Where can you expect to move to once you have mastered a Customer Service Adviser role?
If you stay within the Contact Centre, we have Senior Retail Service Advisers and Team Leaders. If you choose to progress out of the Contact Centre, people have moved into Retail Operations, Parcels, Retail Collections, and IT. If you decide to upskill you could move into a junior finance role or an administrative role in a client team.
What can we do for you?
You can expect a rewarding experience working with us in our head office in Welwyn Garden City as well as homeworking. Working in our Contact Centre will allow you to create a development plan for your journey at PayPoint where we will support you with your development.
Customer Service Advisor PES Full Time Permanent employer: PayPoint plc
Contact Detail:
PayPoint plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor PES Full Time Permanent
✨Tip Number 1
Familiarise yourself with the specific challenges faced by vulnerable customers. Understanding their needs and concerns will help you demonstrate empathy during your interactions, which is crucial for this role.
✨Tip Number 2
Practice active listening skills. Being able to listen attentively and respond appropriately can set you apart from other candidates, especially when dealing with difficult conversations.
✨Tip Number 3
Showcase your resilience in previous roles. Be prepared to share examples of how you've handled challenging situations or difficult customers, as this will highlight your suitability for the fast-paced environment.
✨Tip Number 4
Get comfortable with Microsoft products like Outlook and Excel. Being proficient in these tools will not only help you in your day-to-day tasks but also demonstrate your readiness for the role.
We think you need these skills to ace Customer Service Advisor PES Full Time Permanent
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to empathise with vulnerable customers. Use specific examples from your past experiences to demonstrate your skills in handling difficult conversations.
Highlight Relevant Experience: In your CV, emphasise any previous roles where you provided customer service, especially in challenging environments. Mention your experience with Microsoft products, as well as any specific achievements related to customer satisfaction.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer service role.
How to prepare for a job interview at PayPoint plc
✨Show Your Empathy
Since the role involves assisting vulnerable customers, it's crucial to demonstrate your empathy during the interview. Share examples of how you've handled difficult conversations in the past and how you managed to connect with customers on a personal level.
✨Highlight Your Resilience
The pace in this role is fast, so be prepared to discuss how you handle stress and maintain focus under pressure. Provide specific instances where you've successfully navigated challenging situations while keeping a positive attitude.
✨Demonstrate Communication Skills
Excellent communication is key for a Customer Service Advisor. Practice articulating your thoughts clearly and concisely. You might even want to role-play common customer scenarios to showcase your ability to build rapport quickly over the phone.
✨Familiarise Yourself with Microsoft Products
As the job requires using Microsoft Outlook and Excel, make sure you're comfortable discussing your experience with these tools. If you have any specific examples of how you've used them to improve customer service or efficiency, be ready to share those.
