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- Tasks: Assist retailers by managing calls, emails, and audio messages to solve their challenges.
- Company: Join PayPoint, a company dedicated to exceptional customer service for convenience store retailers.
- Benefits: Enjoy part-time home working options and flexible shifts that fit your lifestyle.
- Why this job: Make a real difference while developing skills in a fast-paced, supportive environment.
- Qualifications: Excellent customer service skills and experience with Microsoft products are essential.
- Other info: This is a fixed-term contract from February 2025 to October 2025.
We are passionate about our retailers at PayPoint; they are at the heart of our business, and we always want to ensure we deliver exceptional customer service. This is a fixed-term contract role from 24th February - 24th October 2025, paying £14,096. The working hours are Monday, Thursday, and Friday from 9am - 5.15pm, with one in every 10 weekends.
What will you be doing?
You will be taking calls from our retailers who are based in convenience stores across the country. You will listen, empathise, and find solutions to the problems and challenges faced by our retailers every day. You will manage queries via email, calls, and audio messages. Our aim is to get those retailers back to serving customers effectively. We will provide great training and assign you a buddy, senior, or team leader to help with your questions. Once you feel comfortable and understand the different PayPoint products, you will start assisting retailers and making a real difference. The pace is fast, so we need people who are driven, focused, and want to succeed.
What would we like from you?
- Excellent customer service skills
- Experience using Microsoft products such as Outlook and Excel
- A desire to make a difference
- Flexibility – you may be asked to cover some extra shifts
- Excellent communication skills with the ability to build rapport quickly over the phone
- Technically minded with the ability to solve technical queries once trained.
It would be great if you already have:
Experience working in a customer-focused role, whether in retail or hospitality. Our best people often come from part-time or full-time positions in well-known shops, pubs, and restaurants. Our roles can fit around your lifestyle, as we have shifts to suit your university studies, family life, and hobbies.
Where you can expect to move to once you have mastered a Retail Service Adviser role?
If you stay within the Contact Centre, you can progress to Senior Retail Service Advisers and Team Leaders. If you choose to move out of the Contact Centre, people have transitioned into Retail Operations, Parcels, Retail Collections, and IT. Upskilling could lead to junior finance or administrative roles in a client team. If you decide to leave PayPoint, our people have moved into various customer service roles, administrative roles, or even joined the police force.
Customer Service Advisor Part Time Fixed Term Contract employer: PayPoint plc.
Contact Detail:
PayPoint plc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor Part Time Fixed Term Contract
✨Tip Number 1
Familiarise yourself with PayPoint's services and products. Understanding what they offer will help you answer queries more effectively and show your genuine interest in the role during any discussions.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since you'll be building rapport with retailers, try role-playing scenarios with friends or family to enhance your ability to empathise and solve problems quickly.
✨Tip Number 3
Be prepared to demonstrate your flexibility. Since the role may require covering extra shifts, think of examples from your past experiences where you've adapted to changing circumstances or taken on additional responsibilities.
✨Tip Number 4
Showcase your technical skills. Brush up on Microsoft Outlook and Excel, as these tools are essential for managing queries. You could even create a simple spreadsheet to track your practice calls and responses to improve your efficiency.
We think you need these skills to ace Customer Service Advisor Part Time Fixed Term Contract
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills, such as proficiency in Microsoft products. Use specific examples to demonstrate how you've successfully handled customer queries in the past.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your desire to make a difference. Mention your flexibility and willingness to cover extra shifts, as well as your ability to build rapport quickly over the phone.
Highlight Relevant Experience: If you have experience in retail or hospitality, be sure to emphasise this in your application. Explain how these roles have prepared you for the fast-paced environment at PayPoint and your ability to empathise with retailers.
Proofread Your Application: Before submitting your application, take the time to proofread it for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Customer Service Advisor role.
How to prepare for a job interview at PayPoint plc.
✨Showcase Your Customer Service Skills
Since the role is all about delivering exceptional customer service, be prepared to share specific examples from your past experiences. Highlight situations where you successfully resolved customer issues or went above and beyond to help someone.
✨Demonstrate Technical Proficiency
Familiarity with Microsoft products like Outlook and Excel is essential. Brush up on these tools before the interview and be ready to discuss how you've used them in previous roles, especially in a customer service context.
✨Emphasise Flexibility and Adaptability
The job requires flexibility in working hours, so be sure to express your willingness to cover extra shifts or adapt to changing schedules. Share any relevant experiences that demonstrate your ability to adjust to new situations quickly.
✨Build Rapport During the Interview
Since the role involves building rapport with retailers over the phone, practice your communication skills. Engage with the interviewer, listen actively, and respond thoughtfully to create a positive connection during the interview.
