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For Companies At a Glance
- Tasks: Support multisite retailers with various services and technical issues.
- Company: Join PayPoint, a leader in payment and retail technology since 1996.
- Benefits: Enjoy remote work options, career development pathways, and a supportive training programme.
- Why this job: Shape the service experience for high-profile retailers in a collaborative environment.
- Qualifications: Strong customer service experience and tech-savvy mindset required.
- Other info: Full-time role with Monday to Friday hours, based in Welwyn Garden City.
The predicted salary is between 20000 - 28000 £ per year.
Full details of the job.
Vacancy Name
Vacancy Name Customer Service Advisor Mults
Vacancy No
Vacancy No VN490
Employment Type
Employment Type Full-Time
Business Name
Business Name PayPoint Network Ltd
Location
This role is Monday – Friday 9am – 5.15pm
Salary: £24,055 per annum plus benefits
Welwyn Garden City AL7 1EL
We are expanding our Retailer Services team to support our network of Managed site retailers (referred to internally as Mults). These partners require tailored support across a wide range of products and services and technology, and we are looking for passionate and customer-focused individuals to join us as Mult Service Agent.
Who are we?
PayPoint has been a leading name in payment and retail technology since 1996. We power convenient payment solutions across thousands of locations in the UK. With over £15 billion in transactions annually, our mission is to keep the UK’s local retail network thriving.
What will you be doing?
As a Mult Service Agent, you will be the key point of contact for our multisite retailers, helping them across a wide range of services. This includes:
- Supplies & Devices Support
- Ordering and managing handbooks, till rolls and device-specific supplies
- Supporting PP1, PPOS, Sunmi, PP Mini Connect, PP Mini Standalone, and Zebra Printers
- Energy Media & Cash Out
- Handling calls about top-ups for electricity keys and gas cards
- Managing queries around cash out vouchers
- Parcels
- Providing full-service support for parcel operations
- Transactions
- Assisting with transaction reversals and claims
- Managing Imovo cash-out transaction queries
- Technical Support
- Delivering technical support for all listed devices
- Diagnosing and resolving first-line issues before escalation
Your primary responsibility is to take inbound calls, support the Managed Retailer team when short-staffed, respond to retailer emails, and complete tasks via our support tools to ensure smooth operations. You will work closely with internal departments and log accurate information in our CRM system.
What would we like from you?
- Strong customer service experience, ideally in a fast-paced contact centre or retail setting
- Confidence handling complex product support and multi-system navigation
- Strong verbal communication skills
- Tech-savvy mindset and willingness to learn multiple platforms and devices
- Ability to remain calm under pressure and manage time effectively
- Flexibility to support shift-based coverage, including peak periods
What can we offer you?
- Working with us in our head office in Welwyn Garden City as well as remote working with a supportive training programme
- Development pathways into Senior Advisor, Team Leader, or cross-department roles
- Welwyn Garden City office access and a collaborative team environment
- Career support and personal growth within a trusted UK brand
This is more than just a customer service role – it’s your opportunity to shape the service experience of our most high-profile retailers and build a career within a forward-thinking business.
Description
As a Mult Service Agent, you will be the key point of contact for our multisite retailers, helping them across a wide range of services.
Key Responsibilities
Handling calls about top-ups for electricity keys and gas cards
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Customer Service Advisor Mults employer: PayPoint plc.
Contact Detail:
PayPoint plc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor Mults
✨Tip Number 1
Familiarise yourself with the products and services offered by PayPoint. Understanding their payment solutions and technology will help you engage confidently during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your customer service skills, especially in handling complex queries. Consider role-playing scenarios with friends or family to practice your responses and improve your communication style.
✨Tip Number 3
Network with current or former employees of PayPoint on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
✨Tip Number 4
Prepare for potential technical questions related to the devices and systems you'll be supporting. Familiarity with common troubleshooting techniques can set you apart as a candidate who is ready to hit the ground running.
We think you need these skills to ace Customer Service Advisor Mults
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience, especially in fast-paced environments. Emphasise skills like communication, problem-solving, and technical support that align with the role of a Mult Service Agent.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to handle complex product support. Mention specific experiences where you successfully resolved customer issues or improved service delivery.
Highlight Technical Skills: Since the role requires a tech-savvy mindset, be sure to mention any experience you have with various platforms and devices. Include examples of how you've navigated multi-system environments in previous roles.
Prepare for Potential Questions: Think about common interview questions related to customer service scenarios. Prepare answers that demonstrate your ability to remain calm under pressure and manage time effectively, as these are key traits for the position.
How to prepare for a job interview at PayPoint plc.
✨Showcase Your Customer Service Skills
Make sure to highlight your previous customer service experience, especially in fast-paced environments. Be ready to share specific examples of how you've handled challenging situations or complex queries.
✨Demonstrate Technical Savvy
Since the role involves supporting various devices and systems, be prepared to discuss your comfort level with technology. Mention any relevant experience you have with similar platforms or devices.
✨Practice Effective Communication
Strong verbal communication is key for this position. During the interview, focus on speaking clearly and confidently. You might even want to practice answering common interview questions with a friend to refine your delivery.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills. Think about how you would handle specific situations related to customer support and be ready to explain your thought process.
