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- Tasks: Help retailers solve their problems through calls and emails while providing excellent customer service.
- Company: Join PayPoint, a company dedicated to supporting retailers and delivering top-notch service.
- Benefits: Enjoy flexible working options, competitive pay, and comprehensive training to kickstart your career.
- Why this job: Make a real difference in the retail world while developing valuable skills in a supportive environment.
- Qualifications: Excellent communication skills and a passion for customer service; experience in retail or hospitality is a plus.
- Other info: Opportunities for career progression within the company and flexible shifts to fit your lifestyle.
The predicted salary is between 22700 - 25480 £ per year.
Job Details: Customer Service Advisor Full Time Permanent
Full details of the job.
Vacancy Name: Customer Service Advisor Full Time Permanent
Vacancy No: VN431
Employment Type: Full-Time
Business Name: PayPoint Network Ltd
Location: Welwyn Garden City
Why are we recruiting?
We are passionate about our retailers at PayPoint; they are at the heart of our business, and we always want to ensure we deliver exceptional customer service. We have a Contact Centre based at our head office in Welwyn Garden City, but we also encourage part-time home working so you can fit work around your home life.
This is a permanent full-time role paying £22,700 per annum. Monday - Friday 9am - 5.15pm with one in every 10 weekends.
What will you be doing?
You will be listening, empathising, and finding solutions to the problems and challenges faced by our retailers every day. You will be managing queries via email, calls, and audio messages. Our aim is to get those retailers back to serving customers like you and me.
We understand you may not have done a job like this before, so we will give you some great training and make sure you have a buddy, senior or team leader available to help with your questions. Once you feel comfortable and understand the different PayPoint products, we will get you on the phones helping retailers and making a real difference. You will be listening to their queries, problem-solving, and inputting data into an online system. The pace is fast, so we need people who are driven, focused, and want to succeed.
What would we like from you?
- Excellent customer service skills
- Experience using Microsoft products such as Outlook and Excel
- Someone who really wants to make a difference
- Flexibility – you may be asked to cover some extra shifts
- Excellent communication skills with the ability to build rapport quickly over the phone
- Technically minded so the ability to solve technical queries once trained
It would be great if you already have…
Experience working in a customer-focused role, whether it be in retail or hospitality. Some of our best people have either worked part-time or full-time in well-known shops, pubs, and restaurants. Our roles can also fit around your lifestyle as we have shifts to suit your university studies, family life, and hobbies.
Where you can expect to move to once you have mastered a Retail Service Adviser role?
If you stay within the Contact Centre, we have Senior Retail Service Advisers and Team Leaders. If you choose to progress out of the Contact Centre, people have moved into Retail Operations, Parcels, Retail Collections, and IT. If you decide to upskill, you could move into a junior finance role or an administrative role in a client team. If you decide to leave PayPoint, our people have moved into all kinds of customer service roles or administrative roles and even joined the police force.
Customer Service Advisor Full Time Permanent employer: PayPoint plc
Contact Detail:
PayPoint plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor Full Time Permanent
✨Tip Number 1
Familiarise yourself with PayPoint's services and products. Understanding what they offer will help you engage more effectively during the interview and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since the role involves building rapport quickly, consider role-playing scenarios with friends or family to enhance your ability to empathise and solve problems.
✨Tip Number 3
Showcase your flexibility and willingness to adapt. Be prepared to discuss how you can manage shifts around your personal commitments, as this is a key aspect of the job that PayPoint values.
✨Tip Number 4
Highlight any previous customer service experience, even if it's from retail or hospitality. Relate your past roles to the skills required for this position, emphasising your ability to handle queries and provide excellent service.
We think you need these skills to ace Customer Service Advisor Full Time Permanent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and skills. Emphasise any roles where you've had to listen, empathise, and solve problems, as these are key for the Customer Service Advisor position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've made a difference in previous roles and express your enthusiasm for working with PayPoint.
Highlight Relevant Skills: In your application, clearly outline your proficiency with Microsoft products like Outlook and Excel. Also, mention any experience you have in fast-paced environments, as this is important for the role.
Show Flexibility and Willingness to Learn: Demonstrate your flexibility in working hours and your eagerness to learn new skills. Mention any past experiences where you've adapted to changing situations or taken on additional responsibilities.
How to prepare for a job interview at PayPoint plc
✨Showcase Your Customer Service Skills
Since the role is all about delivering exceptional customer service, be prepared to share specific examples from your past experiences. Highlight situations where you successfully resolved customer issues or went above and beyond to help someone.
✨Demonstrate Empathy and Problem-Solving
During the interview, emphasise your ability to listen and empathise with customers. Discuss how you approach problem-solving and provide examples of how you've handled challenging situations in previous roles.
✨Familiarise Yourself with Microsoft Products
As the job requires using Microsoft Outlook and Excel, make sure you're comfortable discussing your experience with these tools. If you have any relevant skills or certifications, mention them to show you're technically minded.
✨Express Your Flexibility and Willingness to Learn
The role may require covering extra shifts, so convey your flexibility and eagerness to adapt. Also, express your enthusiasm for learning new skills and how you plan to contribute positively to the team.
