At a Glance
- Tasks: Provide technical support and solve problems for our retail network across the UK.
- Company: Join PayPoint, a leader in tech innovation with a supportive culture.
- Benefits: Enjoy 25 days holiday, gym access, discounts, and career development opportunities.
- Other info: Hybrid role with flexible shifts and a commitment to inclusivity.
- Why this job: Kickstart your IT career while making a real impact in a dynamic environment.
- Qualifications: Customer service skills and experience in Windows-based support are essential.
The predicted salary is between 36000 - 60000 £ per year.
Are you passionate about technology and eager to build or grow your career in IT support? At PayPoint, we’re looking for enthusiastic and motivated individuals to join our Application Support Team. This is your opportunity to play a key role in supporting and evolving a function that underpins our technology across the UK. At PayPoint, we pride ourselves on being at the forefront of innovation. If you have a genuine interest in operating systems, devices, applications, and software - and enjoy solving problems - this could be the perfect role for you. Whether you’re a recent graduate or an experienced IT professional, we’d love to hear from you.
This role is hybrid, with 2–3 days a week in our Welwyn Garden City office. Our team operates on a 7-day rota to cover Contact Centre opening hours:
- Monday-Friday: Range of shifts between 8am - 8pm
- Saturday: 9am - 5:15pm
- Sunday: 9am - 5:15pm
As an Application Support Analyst, you’ll provide technical and application support across our retail network, covering 30,000 sites. This includes our PayPoint One, PayPoint Mini, EPOS systems, and back-office platforms. Your responsibilities will include:
- Delivering technical and application support to retailers and colleagues.
- Managing incidents and changes raised via our ticketing system.
- Investigating root causes and escalating issues to 3rd-line support where needed.
- Supporting system integrations and new installations in live environments.
We’re looking for someone with strong customer service skills, a problem-solving mindset, and the flexibility to adapt to change quickly. You’ll need:
- Experience in a Windows-based, 24/7 environment.
- Background in 1st and/or 2nd line support.
- Ability to communicate effectively with both technical and non-technical stakeholders.
Bonus Skills (Nice to Have):
- Experience with transaction processing systems.
- Knowledge of IIS Server.
- Familiarity with ITIL principles.
- Experience with Transact-SQL queries.
- Knowledge of Splunk or similar monitoring tools.
In return for your hard work and dedication, we offer a range of benefits, including:
- Holiday purchase scheme, with 25 days holiday plus bank holidays.
- On-site gym (free) and nationwide corporate rate gym membership.
- Online benefits portal offering discounts on shopping and holidays.
- Contributory company pension scheme.
- Progression and Development.
- Private medical insurance and life assurance.
- Additional benefits available at a discounted rate.
At PayPoint, we’re committed to creating an inclusive culture where everyone can thrive and feel a sense of belonging. PayPoint is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.
Application Support Analyst in Welwyn Garden City employer: PayPoint plc.
At PayPoint plc, we pride ourselves on being an exceptional employer that fosters a dynamic work culture focused on collaboration and innovation. Our Retail Performance Manager role offers not only a competitive salary and benefits, including a car allowance or company car, but also ample opportunities for professional growth and development within the thriving retail sector in the UK. Join us to make a meaningful impact while enjoying a supportive environment that values your contributions and encourages your success.
StudySmarter Expert Advice🤫
We think this is how you could land Application Support Analyst in Welwyn Garden City
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what PayPoint plc. values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges PayPoint plc. might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at PayPoint plc.!
✨Direct Apply to PayPoint plc.
Let's not forget to apply directly through the PayPoint plc. website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Application Support Analyst in Welwyn Garden City
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at PayPoint plc..
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at PayPoint plc.. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at PayPoint plc.
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
